Pape Subaru

My wife and I recently purchased a used vehicle from Pape Subaru. I was one of the most pleasant experiences we've had in purchasing a vehicle!! Our salesman Jun, sales manager and service department were Subaru. I was one of the most pleasant experiences we've had in purchasing a vehicle!! Our salesman Jun, sales manager and service department were extremely straight forward and professional. We would highly recommend anyone looking for New or used vehicles to go to Pape Subaru. Don & Betsy Nash Damariscotta, Me. More

I was window shopping for a Crosstrek and was recommended to speak to Derek Higgins. He was easy to talk to and got me into a vehicle to test drive within minutes. I didn't purchase the vehicle but if I woul to speak to Derek Higgins. He was easy to talk to and got me into a vehicle to test drive within minutes. I didn't purchase the vehicle but if I would I would do it through him. More

While on vacation in Maine, our 2020 impreza failed to start; the first time the car gave me any trouble. I called several local subaru dealers and only Pape Subaru indicated that they could look at the start; the first time the car gave me any trouble. I called several local subaru dealers and only Pape Subaru indicated that they could look at the car within 24 hours. Well, with roadside assistance from subaru, the car was delivered to dealer at 4:30pm that day. The next morning at 7:30 AM, Kristopher Corriveau, Service Mgr at Pape, reached out to me for information on the situation. By 2:30 pm, less then 24 hours after the breakdown, the car was repaired and running well. AMAZING! The service manager and his team were absolutely amazing in getting the car back to us so promptly, especially knowing we were on vacation without a car. Thank you Kris and your entire team....job done incredibly well. Most appreciative of your stellar service and we will recommend you highly, Stephen Ferranti, Rochester, NY More

I had an appointment today for my complimentary state inspection sticker. It took a little longer than I was expecting. When I was handed my invoice, I was told the reason for the delay was that my tire inspection sticker. It took a little longer than I was expecting. When I was handed my invoice, I was told the reason for the delay was that my tires were realigned because they noticed some uneven wear, and all three of my wiper blades were replaced, also because of wear. All of this was complementary! Even when you expect attention to detail from this team at Pape, they always seem to surpass that expectation. I will never buy a Subaru anyplace else, or have it serviced anyplace else! Thank you everyone at Papa Subaru! More

We bought a 2015 Forester new and had regular service done but not with them. The engine blew up at 79,000 miles. The general manager was almost laughing when he told me to call Subaru directly as he nev done but not with them. The engine blew up at 79,000 miles. The general manager was almost laughing when he told me to call Subaru directly as he never serviced the car and would not help at all. I'm glad he was amused, I will never recommend or buy a Subaru from them again. I am a mechanic and would never treat any customer this way. I hope they are all still amused and laughing at this. More

Easy, fast, and fun Reneigh Chick helped me lease a new Subaru. She was just wonderful! I got the deal I wanted with little stress, and she went out of her way to help me Reneigh Chick helped me lease a new Subaru. She was just wonderful! I got the deal I wanted with little stress, and she went out of her way to help me find the car that was best for me, and the extras that I knew I would love. Very professional, and very knowledgeable! I recommend her highly. (Although if everyone is like her, you can't miss!) Also Katie Pape worked up the lease agreement in no time, taking care to explain everything. Very warm, very professional! I highly recommend going to this dealership! More

Had a 9 a.m. appointment to have new snow tires put on. Arrived at 8:30 and told car would be ready in an hour and a half. About 5 other people in waiting room. At 10:35 I asked when car would be ready Arrived at 8:30 and told car would be ready in an hour and a half. About 5 other people in waiting room. At 10:35 I asked when car would be ready and was told they were working on it and it would be another 10 or 15 minutes. 45 minutes later they brought my car out. Why give people appointments if you have no intention of servicing the car at the time of the appointment. And how does it ever take almost 3 hours to replace 4 tires with 4 new ones?! Pape will not see my Subaru again, and I will find another dealer when I replace it! More

Service Scheduling My appointment was at 11:00 and I was told it I'd be out by 1:00. I was done at 12:15. Wonderful service!! My appointment was at 11:00 and I was told it I'd be out by 1:00. I was done at 12:15. Wonderful service!! More

No hassle; great, transparent pricing This was my best car-buying experience ever. Straight forward, no hassle, excellent price, no surprises. As others have noted, Jeff Wheeler was a ple This was my best car-buying experience ever. Straight forward, no hassle, excellent price, no surprises. As others have noted, Jeff Wheeler was a pleasure to work with. Throughout our extended search for a new car in the Forester Limited class, he patiently and professionally answered a long list of never ending questions while always having a smile on his face. The pricing at Pape was the most straight forward of all the area dealerships we visited- including Toyota, Honda and Subaru. The discount percentage was the same for either an in-stock vehicle, or the custom-ordered 2019 we eventually settled on. The other staff we dealt with were very easy to work with as well. . , More

Going the Extra Mile My wife and I purchased a CrossTrek from Pape two years ago which had a persistent electrical problem which eluded both us and the Service Dept at Pap My wife and I purchased a CrossTrek from Pape two years ago which had a persistent electrical problem which eluded both us and the Service Dept at Pape. Last week, we took the vehicle to Pape and requested that they swap the CrossTrek for a comparable vehicle, at no cost to us. To our pleasant surprise, our salesman Vinnie Shaw and Larry Stark, the General Manager, were incredibly accommodating, and a couple of days later we drove away a late model Forester in mint condition, in a "straight up" swap. Pape even threw in floor mats and a trailer hitch, as we had those on the CrossTrek. Larry and Vinnie made made the whole experience pleasant and non confrontational. To paraphrase what Larry said the late Fred Pape told him, cars are fungible but customers are not. More