Paradise Chevrolet Cadillac

Overall experience has been very good. Here are some list of pro & con reasonings: 1) Several years ago this customer purchased a new vehicle through a fleet manager who is no longer with Here are some list of pro & con reasonings: 1) Several years ago this customer purchased a new vehicle through a fleet manager who is no longer with Paradise. He was an excellent salesperson without haggling. During 60 years, this customer purchased many vehicles from various dealerships and have not met equal to the fleet manager who no longer with Paradise. Paradise's Nitrogen membership excellent, low fee for change oil, filter, and rotate tires. Except one service advisor who also no longer with Paradise Service Dept , other advisors who this customer dealt with are still here and they are very good. Customers waiting area with complimentary snacks are excellent. 2) Sorry to see no longer having ride back/pick up service as well as car washing. Will be considering purchasing a new car in the future and will consider again Paradise. More

Honestly, one of the best and easiest experiences I've had with getting a car, EVER! We worked with Tyler Poston directly over the phone. We lived in Los Angeles and never stepped foot onto the lot in Tem had with getting a car, EVER! We worked with Tyler Poston directly over the phone. We lived in Los Angeles and never stepped foot onto the lot in Temecule, but we knew what vehicle we wanted. Tyler was quick to respond and answered all of our questions regarding the vehicle. I never felt like we were being taken advantage of. The cherry on top was he offered to deliver the vehicle personally to us in Los Angeles to finish the paperwork in person. Are you kidding me? TOP NOTCH SERVICE! Who does that? To say we were mildly impressed is an understatement. Management is doing a bang up job with training their sales reps in customer service. We received the car in 2021. Mind you this review is definitely long over due, but I have never written a review based on getting a car from a dealership. Their service was so stellar and it's been on my to-do list for a while. Thanks you Paradise Chevrolet and especially a huge thanks to Tyler! We went to at least 10 dealers before finding Paradise in Temecula. Every LA dealer felt scummy and were not pleasant to work with. I know this review is raving and sounds fake, but I honestly just had that good of an experience. Thanks Tyler! More

My name is Pedro Gonzalez. My wife Viviana and I purchased a vehicle from Paradise Chevrolet, Temecula, CA. a few weeks ago; Jan 2023. In all my years of purchasing a car - thi My wife Viviana and I purchased a vehicle from Paradise Chevrolet, Temecula, CA. a few weeks ago; Jan 2023. In all my years of purchasing a car - this dealership has been the worst. Everything was fine, all calls were answered by every department while we were negotiating. Once the contract was signed, a copy of the contract which was supposed to be provided at time of sale was not because we signed after hours - contract was not provided until a week later via Fed-ex. Still trying to cancel the Gap and Warranty because our credit Union approved us within 5 days grace period and paid off loan accordingly. Called, numerous times, left voicemails for Sales Associate Devin Newton, no answer, no call back. Left voicemail for Finance Director George Makridis - no return calls, no call back - will send you a text every few days responding to your calls. More

I wish I could rate zero stars. BEWARE! This service department is careless and inexperienced with handling high end vehicles. Brand new 2023 Cadillac Escalade ESV not even a month BEWARE! This service department is careless and inexperienced with handling high end vehicles. Brand new 2023 Cadillac Escalade ESV not even a month old brought to this service department for diagnosing a software issue. Went to pickup my vehicle and was damaged on their watch and under their responsibility. They are not careful and their service manager downplayed the issue, is not apologetic, dismissive, does not show remorse one bit. It’s very concerning that we entrust this service location with high end expensive vehicles over $120K vehicle just for them to trash it and not have a care in the world. I should’ve known and taken it to a more reputable service department that would have valued the business and kept my vehicle safe and in the condition that I left it with them. The service manager lacks resolution and I do not trust this service department. It’s unfortunate and concerning that Cadillac allows THIS dealership to careless and damage high end vehicles or any vehicle for that matter is acceptable. More

I took my 2016 Silverado for oil change ( I had an appointment) and they told me that it would take two hrs to get it done . I have other vehicles and normally takes twenty to thirty minutes to change appointment) and they told me that it would take two hrs to get it done . I have other vehicles and normally takes twenty to thirty minutes to change the oil in any other vehicle. When I talked to the manager “ Doug “ he was somehow kind of rude talking to me in front of my grandkids. I guess they don’t want my business More

Had the worst customer experience. Being talked at and down to is not professional whatsoever. Being talked at and down to is not professional whatsoever. More

Honest committed awesome professional communication clean neat excellent manners friendly approachable hard-working happy respectful neat excellent manners friendly approachable hard-working happy respectful More

Amazing experience buying my new Chevy Traverse! So helpful and knowledgeable. Very friendly all around So helpful and knowledgeable. Very friendly all around More

Have purchased 3 vehicles through Pete in the last few years and every time has been smooth and did the best at finding what I needed thank you once again will be a returning costumer as longest Pete is t years and every time has been smooth and did the best at finding what I needed thank you once again will be a returning costumer as longest Pete is there. More

Becky made my experience with Paradise Chevrolet a good experience when I purchased my Equinox. experience when I purchased my Equinox. More