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Park Ave BMW

Rochelle Park, NJ

4.8
3,708 Reviews

216 Route 17

Rochelle Park, NJ

07662

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3,708 Reviews of Park Ave BMW

October 07, 2023

Mike M was a tremendous sales rep. He did everything in his power to make sure that I got the car that I really wanted. Without him I would not have this vehicle. He’s definitely famil More

by Briangriffith724
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan McGowan, Michael Messinger
Oct 07, 2023 -

Park Ave BMW responded

Mike M. is a wonderful member of our team and we are glad to hear that you had a positive experience during your car buying purchase. We look forward to seeing you again soon!

October 04, 2023

Outstanding customer service. Timely, honest, efficient. I was within hours of purchasing a car at another dealership and I was not happy with their responsiveness or attitude. I More

by Maryrdonley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennsy Diaz
Oct 04, 2023 -

Park Ave BMW responded

Thank you for taking the time to share your experience. We are so glad that Jennsy was so helpful during your visit!

September 27, 2023

I have had about ten BMW and used several dealers. Park Av is the BEST ! No no-non-sense Priced well Great Sales Support Great introduction to the Electric Car I purchased They are the best More

by gcasazza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve De Los Angeles was great !, Ryan McGowan, Rob Ermatinger
Sep 28, 2023 -

Park Ave BMW responded

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

September 22, 2023

just wated to take a moment that give a big THANK YOU to Daryl Hughes and Claudio Claro for the prompt greeting and getting us taken care of, in a quck and professional manner. we were traveling to a meetin More

by mike winter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Hughes, Claudio Claro
Sep 25, 2023 -

Park Ave BMW responded

Mike, thank you for taking the time to express your gratitude to Daryl Hughes and Claudio Claro for their outstanding service at our establishment. We are delighted to hear about your positive experience and are pleased to have been able to assist you during your travels from Maryland to New York. It can be incredibly frustrating to experience a flat tire while on a journey, but we are thrilled that Daryl and Claudio were able to provide you with a prompt and professional solution. Their dedication to ensuring a quick turnaround and getting you back on the road efficiently is truly commendable. Going above and beyond to meet our customers' needs is something we take great pride in, and we are thrilled that Daryl and Claudio exceeded your expectations. Your appreciation means a lot to us, and we will certainly pass on your kind words to them. If you ever find yourself in need of assistance in the future or have any other automotive needs, please do not hesitate to reach out to us. Safe travels, and thank you for choosing us for your tire replacement.

April 14, 2023

I was able to have BMW mechanics Mike and Joey perform my warranty oil change and safety check in the convenience of my driveway today. They were a great team and it only took 20 minutes. They even gave me More

by blacktapshoes
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Joey
April 07, 2023

There isn’t enough words to explain how great my service was here with Craig. Let me start by I came in 40 minutes to closing time due to my hectic work schedule and Craig did not even hesitate to help and More

by Wcbarrios
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Cayetano
April 04, 2022

This is probably the worst BMW in the US . The mobile tire repair guy from Park Avenue BMW came to fix my flat tire and broke the wheel safely screw. He asked me to go to the BMW shop which l More

by makipa2002
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Bergamotto, Jeff Farhat, Eric Cuello, Claudio Claro, Simeon B. Marcelo, Heron De Dios, Deanna Janke, Nicole Bryant, Ralmy Delacruz, Piera Intravera
Apr 04, 2022 -

Park Ave BMW responded

Our service manager Dave contacted the customer this morning. Our Mobile tire van is equipped with the latest tools just like our main workshop. Wheel locks purchased from BMW can still create problems where the lug sheers off. The mobile tire van is a great asset for our customers. Dave agreed to give the customer a full credit and invited him to contact him anytime as a good faith gesture, since customer experience was not what we would expect.

March 03, 2022

Second time having my car repaired with Vince and Romy in the body shop. They really went the extra mile in working with my difficult insurance provider to make sure it paid it's fair share so I didn't have More

by Harlan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Bergamotto
February 19, 2022

Rachel was great and worked very hard to get me a finance deal on my m2. She went above and beyond in helping me secure my first M car . More

by addiesarkisian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel in sales
January 22, 2022

Just abominable customer service. Unbelievably bad for a brand like BMW. Do not go there. More

by Nico A
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allison Neuman, Ryan Brock