Park Cities Volkswagen

Park Cities Volkswagen
5555 Lemmon Avenue
Dallas, Texas 75209
(214) 561-8100

Manufacturer: Volkswagen


Most Reviewed Employees
Olivier Zitoun Olivier Zitoun
Sales/Leasing Representative
Steve Wyatt Steve Wyatt
Fleet/Internet Representative
Matt Hewison Matt Hewison
F&I Director
Tony Fruzia Tony Fruzia
Service Advisor
Robert Craft Robert Craft
Service Advisor
David Elsea David Elsea
Service Advisor
Joe Luna Joe Luna
Sales/Leasing Representative
Reid Ryan Reid Ryan
New Car Sales
Pete Hodges Pete Hodges
Internet Director
Myron Marcyniak Myron Marcyniak
Sales/Leasing Representative
Need a New Car?

Dealership Amenities
Free WiFi
Shuttle Service
Free Coffee
Cable TV
Drive-In Service
Parts Store
Instant Financing
After Hours Drop-Off
Vending Machines
Automated Car Wash
Children's Play Room
Customer Lounge Area
Drive-In Service
Pet Friendly
Television

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
439 Reviews
Park Cities Volkswagen

Overall Score: 5 Star Rating4.9



About Park Cities Volkswagen
Certified: Park Cities Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Park Cities Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Park Cities Volkswagen
Located in one of the most vibrant auto retailing zones in Dallas-Fort Worth, Park Cities Volkswagen has a portfolio of new and quality pre-owned Volkswagens that is among the best in Texas. It's "Marketplace" dealership layout was designed to facilitate a more elegant, functional customer experience.

As a member of Boardwalk Auto Group we cultivate a focus on top-flight performance. It's the driving force behind every nameplate we represent, every car we maintain, and every customer we have the privilege to serve. Park Cities Volkswagen – where our customers always come first!


Naveed11
5/22/2012 10:13:24 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Luna

My Review of Park Cities Volkswagen:
Really simple easy and not so complicated. Giving the best deal and best situation for us to accept and handle the price and negotiation of the car.

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Response from: Park Cities Volkswagen
Added: 5/22/2012 10:17:42 AM
We appreciate you sharing your Park Cities Volkswagen experience with Joe Luna. Please let us know anytime we can be of further service to you and congratulations on your new Volkswagen.

wfraser1
5/22/2012 9:10:14 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Hart

My Review of Park Cities Volkswagen:
The service department is organized, friendly and very professional. It is my opinion that my vehicle experienced a first class VW service 80 k maintenance effort with a few extra items that I requested. They were careful, thorough and told me about all the charges before the vehicle went into the service area for its work. Mike Hart went way beyond the expected to take care of even my most trivial request and was very detailed oriented. He checked with me and discussed the status of the work whenever it was required including calling me on my cell and emailing me with updates.
I definitely recommend this service group. Pricing of the work was not low, but
if an owner wants first class certified service from trained VW mechanics, I'm pretty sure this is the place to bring your car in the Dallas area.
I did not inspect the certifications of their mechanics, their training program for their mechanics, nor am I aware of what their post work quality control checks are
in the garage. However, the overall impression is one of cleanliness, orderliness and professionalism in the front area of the service group. Such an impression, in my experience, along with the service representative's attentiveness, extends into the service bay area.
The vehicle was delivered back on time and they dropped me off and picked me up in a VW dealership van at my office.
This group, and Mike Hart, one of the service personnel at Park Cities who handled my car's service, are excellent and I recommend them.

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Response from: Park Cities Volkswagen
Added: 5/22/2012 9:53:30 AM
Thank you for sharing your Park Cities Volkswagen experience with us on DealerRater. We sincerely appreciate your detail here and please let Mike Hart know anytime we can be of further service to you. Have a great week and thank you for giving us the opportunity to earn your business and serve you for your 80K maintenance.

Jvmcgowen
5/21/2012 2:51:56 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brittney Dunham, Tony Fruzia

My Review of Park Cities Volkswagen:
Went in for oil change and detect why engine light was on. They Made sure I was able to go back to work after my visit. Kept me updated during the process. Very friendly.

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Response from: Park Cities Volkswagen
Added: 5/21/2012 3:04:42 PM
Thank you for sharing your Park Cities Volkswagen experience here on DealerRater this afternoon. Please let Tony Fruzia or Brittney Dunham know anytime we can be of further service to you.

agithens
5/19/2012 1:20:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Luna

My Review of Park Cities Volkswagen:
Very painless process. Joe and the whole team put together the best deal possible, and never felt like I was being pushed. I shopped around eight dealers, and they were the most responsive to my calls and emails. Half of the eight never even called me back. I would buy here again.

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Response from: Park Cities Volkswagen
Added: 5/19/2012 2:07:23 PM
Thank you for sharing your Park Cities Volkswagen experience here on DealerRater. Please let Joe Luna know anytime we can be of further service to you. Congratulations on your new Volkswagen and we look forward to service you for many years to come.

susandoehling
5/15/2012 10:01:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Olivier Zitoun

My Review of Park Cities Volkswagen:
What can I say about Olivier but AWESOME! His "fun atmosphere" and sincere nature was the main reason for our making a decision on that date. We appreciate everyone who worked so hard to make this purchase a reality for us.
P.S. HEe also gave me a sweatshirt and keychain so anyone who reads this, "don't forget to get yours, too"!!!

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Response from: Park Cities Volkswagen
Added: 5/15/2012 10:50:39 PM
Susan, congratulations on your new Volkswagen and thank you for sharing your Park Cities Volkswagen experience. Please let Olivier Zitoun know anytime we can be of further service to you. We appreciate you and look forward to serving you for many years to come. Enjoy your sweatshirt and keychain too :)

william7757
5/14/2012 1:59:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Craft

My Review of Park Cities Volkswagen:
Excellant service. Shop manager took vehicle for test drive with me and was able to get a good sense of the issue. At the end of service the mechanic also took a test drive with me for my satification.

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Response from: Park Cities Volkswagen
Added: 5/14/2012 2:41:17 PM
William, thank you for sharing your Park Cities Volkswagen experience on DealerRater. Please let Robert Craft know anytime we can be of further service to you.

gringo_star
5/12/2012 1:04:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Fruzia

My Review of Park Cities Volkswagen:
Always great service, always helpful, friendly and knowledgeable staff members. Work is always completed in a timely manner and my car is always returned clean!

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Response from: Park Cities Volkswagen
Added: 5/12/2012 1:51:33 PM
We sincerely appreciate you and the opportunity to earn your service business. Please let Tony Fruzia know anytime we can be of further service to you.

hendricks85
5/12/2012 12:36:13 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Hagler, Matt Hewison

My Review of Park Cities Volkswagen:
This place was great! Brice May helped me finding a new car. Everybody was very nice, laid back, and answered all my questions. They did a great job showing me all my options and letting me choose the best car that fit all my needs. This place understands what customers need (and what they don't need), and they did a great job listening to me. This was a great experience and I couldn't be happier with my GTI. Great people, great service, would highly recommend! Make sure to ask for Brice May or David Haggler, they're awesome!

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Response from: Park Cities Volkswagen
Added: 5/12/2012 1:50:09 PM
Thank you for sharing your Park Cities Volkswagen experience here on DealerRater. Please let Brice, David or Matt know anytime we can be of further service to you. Have a great weekend.

sunshine.doran
5/11/2012 10:23:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Luna

My Review of Park Cities Volkswagen:
Joe did a great job of sticking up for me and getting exactly what I wanted in a vehicle. I am very pleased with my experience!

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Response from: Park Cities Volkswagen
Added: 5/12/2012 1:48:33 PM
Congratulations on your new VW and thank you for sharing your Park Cities Volkswagen experience on DealerRater. Please let Joe Luna know anytime we can be of further service to you.

Kaye Davis
5/11/2012 5:03:13 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Fruzia

My Review of Park Cities Volkswagen:
I called late Friday afternoon to see if I could get an oil change. Mr. Fruzia immediately told me to come in and it would be taken care of. He is consistently friendly, professional, and prompt in having my car moved to the service area. Mr. Fruzia keeps me informed of any and all progress if I am waiting for my car, and is quick to inform me if there are other mechanical issues to be addressed. Pricing, time frame, and any other questions I may have are quickly answered by Mr Fruzia. If he does not have the answer, he will find out and let me know promptly. He is a great service representative.

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Response from: Park Cities Volkswagen
Added: 5/11/2012 5:09:37 PM
Kaye, we appreciate you and thank you for sharing your service experience with Tony Fruzia at Park Cities Volkswagen. Please let us know anytime we can be of further service to you.

Reviews 11-20 >>