Parks Ford Lincoln of Gainesville

Service advisor Bill provided excellent service as my vehicle underwent a costly maintenance. He contacted my extended warranty provider and coordinated payment of a portion, and he kept me in the loop w vehicle underwent a costly maintenance. He contacted my extended warranty provider and coordinated payment of a portion, and he kept me in the loop with the repair timing. As far as the repair itself, it seems as though it was successful. Thanks to the service team. More

overall, I have been pleased with Service rendered by Parks Ford Lincoln. I always prefer to work directly with Bill Stoufer. he is a professional and gives me a good bit of confidence in what happens be Parks Ford Lincoln. I always prefer to work directly with Bill Stoufer. he is a professional and gives me a good bit of confidence in what happens behind the curtain. The fact that he has been there for years indicates he has been treated well and therefore this speaks well with the organization. Keep up the good work. More

They did a good job on replacing a broken interiors panel on my palisade. Would have appreciated an appointment reminder the day prior. Everyone was polite and friendly. on my palisade. Would have appreciated an appointment reminder the day prior. Everyone was polite and friendly. More

Alex,Gerald and Michell was great. I have had several vehicles bought from this place. I was treated with respect and taken care of all my needs to get my vehicle on the road. I was u I have had several vehicles bought from this place. I was treated with respect and taken care of all my needs to get my vehicle on the road. I was unable to have all the things done due to my financial state my husband had passed away and I didn't have the money and they understood.ThankGod for all their help. Parks is the go to dealer if you want a good deal and good service.Thank you for everything. More

Without Levin at this dealership I likely would not be a happy customer as he’s ontop of the small issues I’ve had . happy customer as he’s ontop of the small issues I’ve had . More

Levin is the best to work with. Very knowledgeable and goes above and beyond anytime I’m in need of a service. I know I’ll get excellent work and communication from him! Very knowledgeable and goes above and beyond anytime I’m in need of a service. I know I’ll get excellent work and communication from him! More

Communication from the service department was HORRIBLE! My vehicle sat on their lot for a full week before the diagnostic was complete. I called several times, left messages and didn’t receive a call back. My vehicle sat on their lot for a full week before the diagnostic was complete. I called several times, left messages and didn’t receive a call back. I called and spoke with the service manager on one occasion and still didn’t get an update on my vehicle. At the 7 day mark I visited the dealer to get an update and was told it would be 2 more days until the diagnostic was complete. When I finally got a quote for the service they included a quote for a new battery for over $400! A battery that I purchased and had installed after for $150……. If it were not for the fact that there were no other dealers within a reasonable distance (vehicle had to be towed) I would not have had the service completed here. In addition, we are in the market for a new vehicle and while wondering around the showroom floor waiting on the service department we were never greeted or approached by a sales person…. They were there, just pre occupied playing on their phones sitting in the showroom…. Great job guys, we will drive to Jacksonville and visit Jenkins Hyundai in the near future, where they at least acknowledge the existence of people on their lot. More

Everybody was very nice Doreen at the front is quite the conversationalist overall pretty good experience conversationalist overall pretty good experience More

Great service friendly staff always timely with work done to our vehicles and very competitive rates to our vehicles and very competitive rates More

They were great! They took time to hear and delivered. Thank you Mr Alexander Weir! They took time to hear and delivered. Thank you Mr Alexander Weir! More