Parks Hyundai of Gainesville - Service Center

Ari in the Service Department is great! He was very attentive and explained everything to us. He was very attentive and explained everything to us. More

If there was a way to give negative stars I would. I do not recommend this dealership or its service department. They have had my vehicle for almost 2 months now, for the 4th time in less than 2 month I do not recommend this dealership or its service department. They have had my vehicle for almost 2 months now, for the 4th time in less than 2 months, for accumulative time in their shop of over 5 months (I have only owned the car for 6 months) and still cannot figure out the issue. However, they have no issue guessing and filing multiple claims against my warranty. Run as far as you can to somewhere else. Do not take you vehicle to this service department! More

Used mobile service. Amazing. Nakia is incredible, as was the service technician. The mobile service is a real blessing for me, especially by virtue of the fact that the Amazing. Nakia is incredible, as was the service technician. The mobile service is a real blessing for me, especially by virtue of the fact that the folks working it are so kind and helpful. Great job Parks!!! More

Gerald are really appreciate you you knew exactly what the problem was and you fixed it immediately I really appreciate that thank you the problem was and you fixed it immediately I really appreciate that thank you More

Stay far away from this xxxx dealership. My vehicle had issues since I bought it. It took 3 years of oil change visits for a loaner to finally become available for me to have the option to h My vehicle had issues since I bought it. It took 3 years of oil change visits for a loaner to finally become available for me to have the option to have the issues diagnosed. After 1 month of Luciano Nunez and Reggie Horton in service keeping my vehicle, nothing was done. They are short on mechanics and lied about even diagnosing my car. The check engine light was on and all they did was clear the codes and the history and said it was fine. A few days later the check engine light came right back on. But this isnt even half of the story. Due to their negligence of not working on my car, I had the loaner for 1 month and received a call on the 31st day by the sales manager Mario LUNCHMAN (he is very insecure when I mispronounced his name) threatening to make a false police report for a stolen vehicle. I was in the middle of work and tried to make arrangements to return the loaner over the weekend, I cant just drop what I'm doing to return their loaner especially after my car was still not fixed. Mario LUNCHMAN and Eric Duke the parts director demanded I return the loaner immediately after realizing I had the loaner for an extended time which was NOT my fault. Not once during the month that my car was in service did I receive a call, NOT A SINGLE TIME. I called several times and waited on hold for an hour each time just to be told my vehicle was NEVER touched. The only fact that they wanted the loaner back asap prompted them to clear all codes on my car and tell me "the issue cant be duplicated". And on top of that Eric Duke said I should have never been given a loaner since I did not buy my Hyundai from their dealership. Parks Hyundai of Gainesville is filled with a bunch of xxxxxxxx who are ready to file false felony police reports. Oh and lets not forget this, Eric Duke even threatened that if I didnt return the vehicle he would remotely turn it off while I'm driving. So not only did they threaten false felony reports but they threatened to cause a life threatening accident to myself and other drivers. I never even recieved any apologizes or contact from the general manager because they dont care. Stay far away from this xxx dealership!!! More

I have made multiple trips to get my Hyundai Sonata fixed of recall work here. It takes weeks to get in the queue. Very consistently I will not get a call back. My car has been in the shop for over six out of recall work here. It takes weeks to get in the queue. Very consistently I will not get a call back. My car has been in the shop for over six out of the past 8 weeks for a cylinder 1 misfire. Still diagnosing the same problem they didn’t fix the first time. Really. I guess that is why the service managers don't call, there's nothing to report... On top of that, if you pay with a credit card, they charge you an extra 3% service fee! A mom and pop shop, sure, but a national chain? Greedy. More

Impossible to schedule a service appointment within a timely manner, if I schedule an appointment today (February) I could not get an appointment until July. I am sitting in the waiting area today at Jen timely manner, if I schedule an appointment today (February) I could not get an appointment until July. I am sitting in the waiting area today at Jenkins Hyundai (Ocala) and having both of my Santa Fe’s serviced. Love there waiting room, their service and professionalism, they are the go to place to take your Hyundai too. Absolutely easy scheduling an appointment. Go there you will not regret it. More

Parks helped me turn a horrible experience into a great one. I had a horrible experience at the dealership in Ocala, and Parks did everything they could to make it right even though it wasn't their problem one. I had a horrible experience at the dealership in Ocala, and Parks did everything they could to make it right even though it wasn't their problem or mistake. The treated me with respect and did everything they said they would do on time. I am so thankful and would recommend them over and over. More

Thank you for the great service Rudy, hope to do more business with you soon business with you soon More

It’s kind of wordy and if you don’t want to read it all, the bottom line is Parks Hyundai Service is awful. Their communication is lacking and the quality of their work is questionable. This is my story the bottom line is Parks Hyundai Service is awful. Their communication is lacking and the quality of their work is questionable. This is my story of our experience with the Service Department of Parks Hyundai of Gainesville. There is a poster that states if we can’t give them a 5 star rating, then their employee has failed. That seems to take all responsibility off the management and onto the staff. 1) They don’t understand the concept of an appointment. I called to schedule an appointment to have a leaking transfer case looked at. We were told it would be 2 weeks at the earliest. We made the appointment. Come the day, we were there on time and ready to have the problem looked at. We were told they won’t look at the car for 3 to 5 days. Is that what you expect when you make an appointment with your doctor, dentist, therapist, or other professional? Their response was “Sorry, we should have told you when you made the appointment.” 2) We were told of the problem, the repair required and that parts were needed after 5pm on a Friday (Day 4). It would take approximately 2 business days to get the parts and the expectation would be that the car would be finished the following Wednesday. “Sorry, but we don’t stock these parts.” 3) No word from them on Wednesday (Day 9), so I called. Put on hold for an excessive amount of time and was told that the service tech would call me back with an update. “Sorry, you had to wait on hold.” No reply from the service tech. 4) Thursday (Day 10). I called the service department again. The update was that the technician didn’t come to work that day and all the other technicians had a full schedule. He would contact me on Friday (Day 11) in the morning with an update. Friday afternoon, I called again for an update. The update was the technician didn’t come to work Friday either. “Sorry but we have hundreds of car repairs queued and we can only do so many.” 5) Monday (Day 13). No word from them, so I called again for an update. As usual at this facility, I was placed on hold and had to leave a message for a call back. I did receive a text message that they had ordered the wrong part and had to reorder it. “Sorry” 6) Wednesday (Day 15), another text message. The car should be completed by the end of the day. At 5pm, after no word, I replied to the text for an update. No reply. Not even a “Sorry” 7) Thursday (Day 16) in the morning I received a call that the car was ready, passed all their service tests and test drive and is ready to pick up. If you weren’t counting, this in into the 3rd week the car has been on their lot. We show up to pay. There is a 3% credit card fee. “Sorry, we should have told you when you dropped the car off.” However, the “only” way to get around it is that they can send a text and you pay through that system. The message link did not work. Oh, but now there is “another” way, they can send an email. That worked. “Sorry, the only way is a text link. Oh, sorry for the frustration, we can also send an email.” Finally, we leave the lot in our repaired car that passed their quality checks and test drive. Surprise, the Service Engine light was on! After another hour, they reset the code, explained it had nothing to do with their repair. “Sorry, but the light wasn’t on earlier.” I asked the service technician to have the manager give me a call. The reply was “Yes, I will.” I’ve not had that call and don’t expect to. I don’t know if all dealer service departments operate this way, but I know Parks does. We will not go back. We like our Hyundai and probably would have purchased another when the time came. That bridge has been burned thanks to Parks Hyundai of Gainesville Service Department. More