Parks Motors - Service Center

Oil change and hose replacement Thanks Amanda for your work, as always very professional and you care. You met my schedule requirements and were done in the two hours. The summary o Thanks Amanda for your work, as always very professional and you care. You met my schedule requirements and were done in the two hours. The summary of work that should be done in the future is helpful. More

Friendly, professional Chevrolet service department. Bought my 2014 Chevrolet Camaro here 18 months ago. Every 6 months I return it for an oil change and whatever else may be required as it's my "baby" a Bought my 2014 Chevrolet Camaro here 18 months ago. Every 6 months I return it for an oil change and whatever else may be required as it's my "baby" and I plan to keep it in perfect condition. Just about every time I've been in for service Dan Gorman has been there to assist me. He's always polite, efficient, and cheerful. He seems to truly care and be interested in helping my "baby" get the service it needs. The service manager is also a professional, listens to the customers and cares that the customer leaves satisfied. Even though the Parks Chevrolet service department isn't a huge operation they are efficient, quick, and strive to please. More

WARNING: "Stay Away". All customers please read! According to Carfax records the service department at this dealership had performed an oil pan removal and gasket service on the vehicle with 31000 mi According to Carfax records the service department at this dealership had performed an oil pan removal and gasket service on the vehicle with 31000 miles on the odometer . Over the course of placing another 17000 miles on the vehicle since purchase, 5 oil changes had been performed by us. On this day unfortunately, this oil change would be different. Very large metal fragments were found on the magnetic oil pan bolt and a few were so large that they would not fit through the pan bolt hole. The service station performing the oil change mentioned that we need to take the vehicle down to Chevrolet immediately to have the oil pan removed and to remove the remainder of the parts that were in the pan before any damage could result. Since we had an extended warranty and without a doubt thought something had worn down and or had failed internally the issue would be taken care of due to the extended warranty covering all internal lubricated parts. Not so. What they found was a foreign object that was not part of the vehicle! Evidently the mechanic when removing the pan dropped a measuring tool into the bottom of the oil pan. Luckily the only damage that resulted was the breakdown of the tool. The cost to drop the pan and gasket along with rental fees was 800+ dollars. We were only asking to have the bill paid. We could of asked for an extended warranty to cover all internally lubricated parts within the engine due to the possibility that there could be or may have a failure due to other foreign objects that had broken off and that were possibly still floating around in the upper or lower end of the engine. Most customers would ask for a rebuild. Parks would not take responsibility even thou this had been the only time the pan had been removed and or serviced since the vehicles production according to car fax and service records. Most customers do not service their 60,000 vehicles at home if you know what I mean. Furthermore their comment was to hold the other dealership accountable since it was purchased there. What does that have to do with finding a tool that was left in the oil pan by your service tech? Any time a vehicle has service performed at a dealership the service is documented in the General Motors service records of which I have access to. This dealership was trying to place the blame on the dealership that we bought it from. Are you kidding me! It’s hard to believe that such a large dealership would push you under the rug without taking a moment to say: the possibility does exist that an accident had occurred while removing the pan and replacing the gasket (and by the way the records showed that this was the only time it had ever been removed and at their location). The tool was 4 inches long and partly intact, large enough to be able to positively identify what tool it was. In closing I would highly suggest that all customers to not purchase or service their vehicle at this facility due to the dealership not taking accountability for their service departments actions. I will also never refer a customer to this facility. When you take care of your customers they refer customers. When you push your customers aside I assure you they will tell 20 or more of their friends on how disappointed they were with your ability to do what is right. I have been a top sales performer for the region and I took care of business. To start, you have to be able to place customer service in customer service and take care of your customers and stand by your commercial ads. More

You have to be kidding!!!! I keep receiving coupons and adds. You should know I will not be back to Parks motor for anything. Not even if you was to pay me !!! Your service a I keep receiving coupons and adds. You should know I will not be back to Parks motor for anything. Not even if you was to pay me !!! Your service and treatment sucks. More

Upon sitting in the waiting room at the end of the day, I overheard employees talking about not receiving lunches and receiving pay cuts, and being treated unfairly. I saw two main employees running like cr overheard employees talking about not receiving lunches and receiving pay cuts, and being treated unfairly. I saw two main employees running like crazy with great attitudes dealing with mean customers.. A young man and a lady with dark curly hair.. I overheard a lot of things.. I over heard the GM Allen, talking to his employees like they are idiots, and talking to them very rudely.. No wonder they are short staffed and it takes 2-3 hours for an oil change.. I came over to try Parks from Davis Moore, and I know I will not be going back.. I feel bad for the employees that work there, they are over worked, under paid, and treated very crappy.. I do not condone that kind of behavior and I will spread the word.. More

i broght my car in because the tranmission fluid was leaking, they said they fixed it but they didnt! i tried to make another appointment but no response. i have spent over $1600.00 not to mention the a leaking, they said they fixed it but they didnt! i tried to make another appointment but no response. i have spent over $1600.00 not to mention the amount on the truck, so now i have to take it somewhere else to fix there screw up. so i woulndnt take my vehicle there if you want it to be fixed right! More

There is a woman that checks us in at the service dept. She is very good with people. She was the only one there and had lots of people and phone ringing, but took her time to make each one of us feel impo She is very good with people. She was the only one there and had lots of people and phone ringing, but took her time to make each one of us feel important. I really like working with her. They also helped us in Oct. to find the perfect truck for us. I enjoy working with them, More

I have never been treated so poorly in all my life! Bob is a terrible manager... When I questioned if a repair they did was covered... He got defensive and said I'm not going to pay for it! He continued to is a terrible manager... When I questioned if a repair they did was covered... He got defensive and said I'm not going to pay for it! He continued to treat me with no respect in front of my 3 children. I called and talked to John (his Boss).... He told me that Bob is a brash guy! So does that make it okay to treat people with disrespect? The issue was when we purchased our van Parks was supposed replace the rotors.... Instead they only turned them... He had a big smile on his face and said..."you bought a used van, what did you expect?" he then said "you are a terrible dad to raise your voice in front of your kids" Way out of line... Considering I was respectful.... He wanted me to get upset. The owner said the same thing in a nicer way.... We won't pay for it! They lost business over a 77.00 part! The customer service at this place is terrible! I would never recomend this place to anyone! More

You would think a simple oil change would be easy, but not for this dealership. When I purchased my vehicle I received several free oil changes. I have only used 3 and every time I take it out its such a not for this dealership. When I purchased my vehicle I received several free oil changes. I have only used 3 and every time I take it out its such a hassle. Dont think I will be using the rest of the free ones. And I will be passing the word around. And it does no good to email and voice your concerns because no one contacts you back. So much for customer sevice after the sale...yeah right! More

In the past I've taken my car to places like Jiffy Lube to get my car serviced and now that I'm going to Parks I'm so much happier--for one thing, I don't feel like I'm getting taken advantage of, which is to get my car serviced and now that I'm going to Parks I'm so much happier--for one thing, I don't feel like I'm getting taken advantage of, which is a good feeling! I would recommend Parks to anyone I know who is doing anything car-related, whether or not that's buying or just getting some service work done. More