Parkway Chrysler Dodge Jeep Ram

Turned my lease in a month early. Vehicle was in perfect condition, miles were 20,000 under the limit and I still had to pay the final payment on my lease. Discovered that other deale Vehicle was in perfect condition, miles were 20,000 under the limit and I still had to pay the final payment on my lease. Discovered that other dealerships pay off this final payment. Will never return to Parkway! More

I took my Chrysler Pacifica in for a A! message on the dash. David the service person said it was the auxiliary batterry and main battery that went bad and needs to be replaced at a cost o message on the dash. David the service person said it was the auxiliary batterry and main battery that went bad and needs to be replaced at a cost of $1100 !!!!! Told them no way. He had the nerve to say they are very difficult to get to. My husband purchased the batteries and replaced both batteries in a matter of 5 minutes !!! Disgusting service and what a rip off trying to charge that price. I will never go back to that place again. Charged me $164.00 diagnostic fee for that - and another $164.00 for a diagnostic fee for a door issue - that was a known Chrysler issue and I had the car in previously and they said to wait - now they charge me because it's out of warranty. More

Made a service appointment online. Sat at the service entrance for about half hour with staff walking by and no one asked why I was there. Finally when I asked a staff member, he repl Sat at the service entrance for about half hour with staff walking by and no one asked why I was there. Finally when I asked a staff member, he replied the service department was not open. Why would they allow me to book an appointment and why would they just let me sit there without asking. I work for Mopar and I will never go back to this dealership. Very poor service. More

We made an appointment online for our 2018 Jeep Cherokee to have something checked and repaired. They had serviced this Jeep previously , when we went to drop it off they told us that they don't service Reb to have something checked and repaired. They had serviced this Jeep previously , when we went to drop it off they told us that they don't service Rebuilt titles. So we have had this jeep for 3 years and no issue servicing it before as we paid cash for repair. Now they state they don't service these vehicles. Called another dealership they state they would service it. ** we will no longer be going to this dealership for new car, used car or service ** Sounds like they pick and choose what they want to work on. I have also taken our other Jeep to Saint Clair for service they are wonderful no issues!!! More

Service department is pretty useless. Had an "appointment" for 10am, get there and they show I have a flash. Advisor asks if I have a ride and he says he "can't have me waiting in the wai Had an "appointment" for 10am, get there and they show I have a flash. Advisor asks if I have a ride and he says he "can't have me waiting in the waiting area". What is the point of a waiting area then? Apparently my 10am was just a write-up appointment and it could take hours for a simple service flash. Don't waste your time as they're just taking your vehicle and storing it for when they're ready and disregarding customer's time. Service Manager Darren is always unavailable. Go elsewhere. More

Christian was an outstanding salesman , he had me sold and convinced this was the durango for me. and convinced this was the durango for me. More

I took my Jeep Wrangler to Parkway for a brake issue thinking I had a caliper problem. The Jeep pulled hard to the left when braking. The technicians discovered that my problem was being caused by fau thinking I had a caliper problem. The Jeep pulled hard to the left when braking. The technicians discovered that my problem was being caused by faulty brake lines and that the caliper I thought was bad was actually in great working order! I would have never found this problem in my own garage, these guys know their stuff! Who'd have thunk it? There was one disappointment I encountered where the service department was so backed up (not really their fault, everyone likes Parkway) it ended up taking another day longer to repair and being without my Jeep an extra day was very inconvenient. It was April 20th 2022 when I picked up my Jeep with the work completed. When I approached the service manager and told him about my disappointment with the time it took and suggested my own solution to him to make up for the delay, he accommodated me immediately with a smile, a handshake, and thanked me for giving him a solution along with my complaint that would result in my complete satisfaction with my experience. He really appreciated my amiable attitude and was happy he did not have to try to come up with a solution to satisfy me on his own. On the drive home the braking system performed flawlessly! Thank You Parkway! From my whole experience I would recommend Parkway to anyone and everyone for their service needs and I will definitely be returning next time my Jeep needs any work at all. More

Being in my mid 20’s you would think a salesman would jump on the opportunity to get a customer for life however, not here. They couldn’t pay off my truck which another dealership could and couldn’t do a jump on the opportunity to get a customer for life however, not here. They couldn’t pay off my truck which another dealership could and couldn’t do anything that the other dealership did to lower the price. All they care about is money. Go else where because I promise you’ll get a better deal at another dealership. More

My lease was scheduled to be up in February of 2022 and it had positive equity on the car. Initially, I was quoted for a Jeep Compass and Jeep Grand Cherokee. They informed that even if I decided to not s it had positive equity on the car. Initially, I was quoted for a Jeep Compass and Jeep Grand Cherokee. They informed that even if I decided to not stick with Chrysler, I was still able to walk away with a check for that positive equity. Fast forward when I decided to not stick with Chrysler, I went to turn in my lease and they refused to give me the excess equity on the car as I was initially told. They completely lied about it and I will never go back to this dealership again. Plus, they had me test drive a Jeep Grand Cherokee that was still in ship mode. Regardless of the equity, they shouldn’t have told me I would have received a check if I walked away. More