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Parkway Honda - Service Center

West Roxbury, MA

4.5
294 Reviews
Call Service Center (857) 547-8311

294 Reviews of Parkway Honda - Service Center

Sort by
December 06, 2022

I have a great experience every time at Parkway Honda. Angelis Ramirez is knowledgeable and pleasant each time I’ve had her as my service advisor.. she provides excellent customer service and because of h More

by Sher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelis Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2022 -

Parkway Honda responded

Thank you for choosing Parkway Honda. Your feedback and rating mean a lot to us. We're glad to hear that Angelis was able to help, and we hope to see you again! Sincerely, Mike Timpone General Manager Parkway Honda Office 617-469-7100 Ext 7101 www.parkwayhondaboston.com

Helpful
August 18, 2022

Very bad experience I asked them to talk with the general manager and I was ignored More

by Ioanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allan Manning
Report | Print
Aug 22, 2022 -

Parkway Honda responded

Providing a positive experience is our top priority, so I'm disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please reach out to me directly. I'm sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Mike Timpone General Manager Parkway Honda Office 617-469-7100 Ext 7101 Cell 617-651-2523 www.parkwayhondaboston.com

Helpful 1
July 23, 2022

Went above and beyond to ensure my accord got the right parts! Will definitely be going back for all my honda needs! More

by Vinny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2022 -

Parkway Honda responded

Thank you for your business and this review, Vinny. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Mike Timpone General Manager Parkway Honda Office 617-469-7100 Ext 7101 Cell 617-651-2523 www.parkwayhondaboston.com

Helpful
July 02, 2022

Quick & efficient service. Lyft from home was a nice touch. Need more coupons so I can come back more often More

by acia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan Manning, Cheng Her
Report | Print
Jul 05, 2022 -

Parkway Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Parkway Honda. Please don't hesitate to reach out if you need anything else. Sincerely, Mike Timpone General Manager Parkway Honda Office 617-469-7100 Ext 7101 Cell 617-651-2523 www.parkwayhondaboston.com

Helpful
June 18, 2022

Hi, Cheng is fantastic. He listens, is patient and very attentive. He is very knowledgeable. I will request him again next time! Thanks, Amy More

by Beck52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan Manning, Cheng Her
Report | Print
Jun 20, 2022 -

Parkway Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Parkway Honda, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Mike Timpone General Manager Parkway Honda Office 617-469-7100 Ext 7101 Cell 617-651-2523 www.parkwayhondaboston.com

Helpful
January 20, 2022

Very helpful and informative service personnel. On time Very helpful and informative service personnel. On time friendly service. Loaner vehicle helped me greatly. More

by brian0303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Motta
Report | Print
Jan 26, 2022 -

Parkway Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Helpful
January 20, 2022

They were very responsive, took my car in right away and saved me money. The service consultant, Rob, was excellent. More

by Bruceecker01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Motts
Report | Print
Jan 26, 2022 -

Parkway Honda responded

Thank you for your kind words for our staff, we appreciate it!

Helpful
January 12, 2022

Excellent service writers and clean service entrance. Vehicle ready when promised. Prices very competitive. I am a repeat customer. More

by Pzois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelis Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2022 -

Parkway Honda responded

Thank you for your kind words for Angelis and our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!

Helpful
January 06, 2022

Have used them for years for service, also bought two minivans there, straightforward and dependable, comfortable wait area More

by Reji
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Zois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Motta
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Jan 06, 2022 -

Parkway Honda responded

Thank you! We are thrilled that our team provided you with the best experience! We thank you for your continued business!

Helpful
January 06, 2022

They are pleasant, but have a tendency to not call back at times. I get it with the present covid situation; been short staffed where I work and product is back ordered, but would appreciate knowing that More

by r. turell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelis Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Motta, Jeff
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Jan 06, 2022 -

Parkway Honda responded

Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!

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