Passport BMW - Service Center

Good efficient service. Brought car in for run flat spare repair. Additional repairs were discovered while inspecting the car. After repairs were completed same day, a full Brought car in for run flat spare repair. Additional repairs were discovered while inspecting the car. After repairs were completed same day, a full explanation was provided by our service agent. More

Mr. Michael Jenkins I want to express my appreaction to the Service Manager, Mr. Michael Jenkins, for his exceptional service in the maintenance of my vehicle on Monday, I want to express my appreaction to the Service Manager, Mr. Michael Jenkins, for his exceptional service in the maintenance of my vehicle on Monday, November 5, 2018. Mr. Jenkins provided a preliminary diagnosis of the problems with my vehicle via text. When I call to discuss these concerns, he was very informative and explained in great details what the mechanic had diagnosed relative to the drivetrain malfunctioning. What most impress me was the thoroughness of his analysis. He not only addressed the primary issues but went further in reviewing all concerns that would require attention under the covered warranty schedule. This type of professionalism reduces the needs for multiple visits for services under warranty that support full maintenance in a timely manner. I am very thankful for this type of proactive maintenance of my vehicle. It put the customer’s mind at ease knowing that all requirements are being reviewed simultaneous. Again, my sincere applause and appreciation to Mr. Jenkins for his dedication and professionalism in the maintenance of my vehicle. Thanks, Lawrence L. Williams More

Awesome Job I had to get my car service but my work schedule didn’t allow me to come in the morning. I dropped my car off the night before with my concerns of wha I had to get my car service but my work schedule didn’t allow me to come in the morning. I dropped my car off the night before with my concerns of what needed to be done for my service advisor Joey Kerserman. I was contacted the next morning bright and early. Letting me know my car was starting the process of being serviced and will contact with and issues or etc. I was notify a couple hours later saying my car was ready for pick up. Overall the customer service with BMW is always food. This is my first foreign car and I just appreciate how they go above and beyond for the customers. More

Unexpected Tire Emergency On my way to a 3-day business retreat in Montgomery County, the tire alert on my 330xi flashed on, I stopped by my Passport BMW dealership who discove On my way to a 3-day business retreat in Montgomery County, the tire alert on my 330xi flashed on, I stopped by my Passport BMW dealership who discovered a nail in my tire. Concerned that I would be late for my meeting, Michael Jenkins made sure the tire was changed, oil changed, and my car was washed and vacuumed in about 1.5 hours much to my delight. Thank you Michael Jenkins and the BMW service team for the BEST customer service experience par none. Needless to say, I got to my meeting in just the nick of time and shared my experience with my colleagues as an example of excellence I hoped we all achieved over our 3-day retreat. Thank you Michael Jenkins and the entire BMW service team for your example of excellence. You're the Best, Janet Jackson More

Outstanding customer service- Ms Gant Michael Jenkins, my service advisor, provided outstanding customer service. I had an unscheduled visit and Mr. Jenkins was very helpful and patient wi Michael Jenkins, my service advisor, provided outstanding customer service. I had an unscheduled visit and Mr. Jenkins was very helpful and patient with me. Mr Jenkins is to be commended for his excellent customer service. More

Excellence is at the top of my list for describing my review From the greeting to the service provided there was nothing less than professional excellence. Michael, Mr. Jenkins, was extremely patient and made me From the greeting to the service provided there was nothing less than professional excellence. Michael, Mr. Jenkins, was extremely patient and made me feel that he looked upon my vehicle as though it was his own. Very accomadating. Thanks for your service. Mrs. Jones More

BMW recall experience. Setting up the appointment was very easy...they were very flexible with dates.Michael Jenkins the service advisor explained the issue and importance o Setting up the appointment was very easy...they were very flexible with dates.Michael Jenkins the service advisor explained the issue and importance of having it completed. The only experience I didn't like was the loaner car promise. They didn't have a BMW loaner car available and offer a Enterprise rental. When you own a 7 series, you don't want to drive a non Ultimate Driving Machine. And don't wait until the owner shows up to tell them you have no loaners. This was the second time I was told this excuse...and it was not the advisors fault. More

Keith, is one of your best! Called Keith Renner and told him my car needs service. We talked a bit and I told him I no longer work around the corner. Keith asked if I was in a hu Called Keith Renner and told him my car needs service. We talked a bit and I told him I no longer work around the corner. Keith asked if I was in a hurry and I said no. He recommended their service valet. I said great! The ever must pleasant Katarina gave me call and set the hold thing in motion. They came out, dropped off my loaner and off he went. Keith called me that day. We agreed on the fix. Keith sent a link and I took care of the bill. Katarina called and arranged my drop off. He was the same guy that delivered the loaner car. He was pleasant and kind. I looked over my car and my transaction was complete. You guys did a superb job! Keith Renner please congratulate your whole team since I know it the team work that makes the dream work! More

Great Customer Service I visited Passport BMW to have my car service for scheduled maintenance. The service was prompt and satisfactory with one minor hitch. I notified my s I visited Passport BMW to have my car service for scheduled maintenance. The service was prompt and satisfactory with one minor hitch. I notified my service rep Michael Jenkins about the minor setback and he instructed me to bring the vehicle in asap for further inspection. The remediation was applied within the hour and I was back on the road in no time. More

Outstanding Customer Service Michael Jenkins, my service advisor, provides outstanding customer service and is knowledgeable about BMWs. He makes me feel confident with his advi Michael Jenkins, my service advisor, provides outstanding customer service and is knowledgeable about BMWs. He makes me feel confident with his advise. Mr Jenkins is to be commended for his excellent customer service. More