Passport BMW - Service Center

Awesome Service Center My service advisor is awesome, and knowledgeable when it comes to service. He makes me feel welcome to Passport. Mr. Keith Renner is to be commended f My service advisor is awesome, and knowledgeable when it comes to service. He makes me feel welcome to Passport. Mr. Keith Renner is to be commended for his cordial greetings and rapport with his clients. Thanks More

Recall Service I was pleasantly surprised at how easy it was for me to schedule a required service to my 2012 BMW X5 at Passport BMW. From the initial call to Pass I was pleasantly surprised at how easy it was for me to schedule a required service to my 2012 BMW X5 at Passport BMW. From the initial call to Passport to the service I provided while there, I rate Passport BMW as the best dealership I have used to service this automobile. They have earned a regular customer in the future. Well done! More

Service Department I received Excellence service when I bought my car in for serving. Steven explained everything that needed to be done. The wait time and cost was I received Excellence service when I bought my car in for serving. Steven explained everything that needed to be done. The wait time and cost was Great.. More

customer focused and efficient The team at this dealership is very customer serviced. From the reminder call that it was time for servicing -- to the manager - Keith - who handled The team at this dealership is very customer serviced. From the reminder call that it was time for servicing -- to the manager - Keith - who handled overseeing the service of my X3 to Tom Foster who is my sales rep making sure I was taken care of efficiently. They worked to make it as easy as possible to go through the process. I highly recommend Passport BMW!!! More

Failed alert and Recall relevance issue Great and friendly service. Mr Kesterman answered all my questions and completed my service in timely fashion! Will be back soon for other recom Great and friendly service. Mr Kesterman answered all my questions and completed my service in timely fashion! Will be back soon for other recommended service. Thank you Jean Jones P.S. I was NOT happy that this old car senior could not get a loner anymore. Enterprise not so fun More

Mike is my guy Took car in for a leaking rear diff in my M3. They took care of the problem. So far all is good with this place. Took car in for a leaking rear diff in my M3. They took care of the problem. So far all is good with this place. More

Fantastic Professional staff & service. Quality but not cheap 😃. I’m very satisfied with the work. The environment is friendly and neat. Very good service st Professional staff & service. Quality but not cheap 😃. I’m very satisfied with the work. The environment is friendly and neat. Very good service station. Excellent More

Outstanding Service Andre provided excellent customer service. He kept me informed of everything that went on as repairs were being done. Everyone was professional, outst Andre provided excellent customer service. He kept me informed of everything that went on as repairs were being done. Everyone was professional, outstanding and awesome! More

Michael D. Jenkins was outstanding! I bought my BMW M3 into Passport due to a CEL, this was my first time visiting this dealership. Michael D. Jenkins greeted me at the service center an I bought my BMW M3 into Passport due to a CEL, this was my first time visiting this dealership. Michael D. Jenkins greeted me at the service center and pulled me to his station. I told him my issues and took care of the rest. My car was ready the next day. After picking up my car a day or two later I noticed a dent in my bumper. I picked up the phone and called Micheal to tell him they damaged my car. He explained the way they park the cars it was less likely to happen there but he never said it was not possible. He offered to come to my home to look at the car (That's crazy service!). He also told me that he would look at the cameras to see if he could see anything. Well, the next day I drove there for him to look at the car he took some photos and told me he would keep in touch. Later that evening he sends me an email showing that the damage was there when I first brought the car in for service. So they did not damage the car, it was damaged somewhere else. I just ordered the best dash cam with front and rear views. I will be taking my car back to this dealer again just for the service. More

Passport BMW Maryland Very courteous and efficient staff from appointment scheduling and maintenance crew. They are very thorough and really provides great service! The cou Very courteous and efficient staff from appointment scheduling and maintenance crew. They are very thorough and really provides great service! The courtesy vehicle loaner is A-1 service. More