Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Passport Nissan of Alexandria - Service Center
Alexandria, VA
40 Reviews
40 Reviews of Passport Nissan of Alexandria - Service Center
Sort by
February 07, 2025
I had a slow leak in one of my tires and the service department was great at finding the problem and repairing it quickly. I was impressed with how concerned the staff was at resolving the issue. Jose M department was great at finding the problem and repairing it quickly. I was impressed with how concerned the staff was at resolving the issue. Jose Mejia and Moses in the service department were great. Tin Nguyen, J. D. Pittman and Shakir all listened to what I had to say and took it upon themselves to help resolve the issue. Thanks to all for the professional job done. More
by mercoglianoa
Employees Worked With
Tin Nguyễn, Jose Mejia, Moses, J. D. Pittman, Shakir
November 19, 2024
Very professional. I love the inspection videos. Though, this recent visit was just about the air filter and nothing else. I like a thorough video but aside from that i I love the inspection videos. Though, this recent visit was just about the air filter and nothing else. I like a thorough video but aside from that it was a great visit. More
by Juancrodriguez0190
Employees Worked With
Michele, Wasi
October 21, 2024
I have used this dealer for years to maintain my 2004 Pathfinder. Last spring I took it in for an inspection, battery and oil leak repair. They found nearly 7k in repairs (I was expecting 2k I knew the Pathfinder. Last spring I took it in for an inspection, battery and oil leak repair. They found nearly 7k in repairs (I was expecting 2k I knew the cost of the oil leak already). I took it to another mechanic, and he said the only think that had to be done was replacing the battery. Passport had claimed I needed a new alternator and there was an issue in rear suspension, for approximately 2k each. Neither of which was needed nor could he identify why they said I needed these repairs. The other mechanic acknowledged there was a minor oil leak but it was not significant enough to address at this time. More
by mjrusselltx
Employees Worked With
don't remember
November 29, 2022
I like to sheer my experience with the Service Department especially Mr; Walter and my mechanic Sami. Walter is a very kind, professional, and customer-oriented employee in that department he always answ especially Mr; Walter and my mechanic Sami. Walter is a very kind, professional, and customer-oriented employee in that department he always answers my questions and concerns. his outstanding service makes me come back always to service my cars there. Thank you, Walter, for your the best. Sami .. I can not tell you how safe and comfortable I am when my car Is served by Sami from oil changes to tire to checking all fluids. his experience and knowledge what count. thank you for your excellent services. More
by nazararchstone
Employees Worked With
Walter and Sami
May 11, 2022
My wife and I were traveling from Delaware to Virginia to see our daughter on a Friday after work. Our Nissan Altima started to have transmission issues while driving in rush hour traffic in DC. We were ab see our daughter on a Friday after work. Our Nissan Altima started to have transmission issues while driving in rush hour traffic in DC. We were able to drop off the vehicle at Passport after closing hours after picking up a rental to go back home in. I was contacted by Walter first thing Monday morning letting me know they had done a preliminary inspection of the vehicle and that they did find an issue that would have caused the problem we were experiencing. He then told me the repairs would be covered by Nissan as they had extended the warranty on the transmission. All repairs were completed promptly and all communications were clear and often. I got an update in the repair daily and very happy with the service department. Thank you again for the great work and customer service!! More
by DurangoBob
Employees Worked With
Walter
April 21, 2022
I have received nothing, but exceptional service from the, service department to my salesperson Chris Benitez, who has provided excellent customer service. Chris is so helpful, kind, and professional. the, service department to my salesperson Chris Benitez, who has provided excellent customer service. Chris is so helpful, kind, and professional. I love my experience at this dealership everytime. Thank you all, God bless you. More
by tonyjopres
Employees Worked With
Tony,service department , Chris Benitez, salesperson
October 14, 2021
We bought 4 new tires from Passport for my Altima in August 2021. One of the tires was plugged when we got it. I drove my car home and it sat in our garage for a week. I drove it a week later, and th August 2021. One of the tires was plugged when we got it. I drove my car home and it sat in our garage for a week. I drove it a week later, and the check tire pressure went on. We brought it back to Passport and asked them to check for a leak in the rear passenger-side tire. They could not find the leak, and Walter Moxham, our service manager, asked when we had the tire plugged. Huh? We told him we did not have the tire plugged, that we had barely drove the car since we got the new tires, but it was obvious he didn’t believe us. He finally ordered a new tire for us and tried to charge us for the labor to put the new tire on! Needless to say we refused to pay for the labor, and we will NEVER go back to this place. More
by Scott
Employees Worked With
Walter Moxham
August 03, 2021
I was visiting the area from Delaware. It was just a 4 day get away. In the middle of my stay in Washington DC. my automobile started displaying some operating problems. I commented calling around to fin day get away. In the middle of my stay in Washington DC. my automobile started displaying some operating problems. I commented calling around to find a Nissan dealer who could check out my vehicle for the problem. I couldnt get no appointment at such short notice because of my time frame to return back to Delaware, until I called PASSPORT NISSAN in Alexandria, VA. I was so excited to get an appointment on a saturday @930am. I got to the dealership and went to the service office and was admittedly greated by a young lady name AshLeigh Wallace. She was very friendly and personable with a smile on her face that made me feel comfortable. She is a very approachable and extremely friendly person with her professional degree of pure perfection.Ashleigh listen to my issues with my vehicle and asked the right questions to best help me. She went out of her way to insure that I would get the best outcome. She suggested a diagnostic on my vehicle. She suggested somethings I could do in the area while I waited for the results. She keep in contact with me to deliver any updates by phone ,text and email. My transmission needed emergent repairs I was to leave the are Sunday she problem solved every adverse situation and made the repair happen. She went the distance and towed the line for the company in getting the best result and outcome for me as a valued customer and she made me feel that my needs was important to her. She even made my day extra special when she went to her boss and mechanics to ensure I had my car completed by the end of the work day ,which was a short day for them. I am so ecstatic about her amazine grind to do her best at every turn. She is a wealth of information and a exceptional resource. She got the job done without a sweat and it was hot that day. So hot that she seen me walk in the door after my walk to the park that she told me about and directed me to the refrigerator where there was cold bottles of water. Now that customer service! She is so awesome she invited me to keep her work email so if I had any questions or in the area that I can reach out to her anytime. I so appreciate her and her help and words cant even come close to how grateful I am for her and what she do. She took charge and I got results. Give the lady a raise and a trip to Hawaii. God bless the company and most of all God bless Ashleigh Wallace. Very proud owner of my 2016 Nissan Rouge Grace Chase US ARMY RETIRED More
by Armyfinest52
Employees Worked With
Ashleigh Wallace
June 28, 2021
The service dept is terrible. This makes my third time waiting over 2.5 hours for a simple oil change and tire rotation and I had an appointment each time. I will go somewhere else in the future, I sugges waiting over 2.5 hours for a simple oil change and tire rotation and I had an appointment each time. I will go somewhere else in the future, I suggest you do the same. More
by patricia_dickey
Employees Worked With
Bode Tebyanian
