Passport Nissan of Alexandria - Service Center

Dealership horror storyI brought my car in for an oil Dealership horror story I brought my car in for an oil change. The oil plug failed (according to the service department) and all the oil poured out Dealership horror story I brought my car in for an oil change. The oil plug failed (according to the service department) and all the oil poured out of my car. I called for roadside assistance and was denied help. The second time I called road side assistance I was hung up on. The car now smokes and has a continuous burning oil smell. Just made my fourth payment. The dealership still has not addressed my vehicle correctly. I had to call Nissan North America for help. Update After a helpful discussion with the dealer, everything will be made all right. Dealership did the right thing and is doing everything in its power to clean, monitor and protect the vehicle in the future. More

This review is for two different auto inspection visits at Passport Nissan of Alexandria. First time during the routine auto check, I was told my battery was not holding a charge and would soon leave me s at Passport Nissan of Alexandria. First time during the routine auto check, I was told my battery was not holding a charge and would soon leave me stranded. I said no way, the battery had only been installed the previous month. After I rebutted their finding, they said it was another car in the shop. The second time was the following year and I was told my tires would not pass inspection. What Nissan did not know was I had a co-worker who has a VA State Inspection License and I had the tires checked before taking it into Passport the following year (this was due to my experience the previous year with the battery). When I told them that, their tune changed and the vehicle go a state inspection sticker and it was two years later that my tires did not pass inspection. Guess they try to take advantage of people they might suspect of not being "auto smart." Have not taken my car back for service since. Up to those 2-times, I was pleased with the service, but it reached a point where I lost all confidence in their "customer service honesty." More

I had a horrible experience this afternoon with Richard Stenzel at Passport Nissan in Alexandria, VA. He was rude and condescending and the entire service experience lacked customer service. He denied ever Stenzel at Passport Nissan in Alexandria, VA. He was rude and condescending and the entire service experience lacked customer service. He denied everything that I informed him I had previously confirmed with the service and parts agents prior to my arrival for my appointment. His engagement and interaction with me was deplorable and when I asked to speak to his manager, they dismissed his actions by saying he was trying to finish for the day because he was headed to his vacation. Everything I stated I was told via phone was in fact true and the work was done well, however I will never return to this dealership for service. I am not sure why he engaged me the way that he did, but it doesn’t matter because they will never get a chance to service my vehicle again. Regardless of how many times they said “this is not how we do business”... apparently it is. When I told Richard that I couldn’t believe he had a job because of the way he was treating me, he responded “I still have a job because I don’t deal with people like you”... Thank you Nissan for failing to uphold your company promise and standards of service during such a difficult time. More

Great service on my Pick-up Truck for 12 Straight Years I bought my 2008 Nissan Titan in Sept 2007. Richard Stenzel handled all the servicing of the vehicle from the first service to the final one completed I bought my 2008 Nissan Titan in Sept 2007. Richard Stenzel handled all the servicing of the vehicle from the first service to the final one completed in Dec 2019. In the 12.5 years I owned the truck, Richard was clear and honest on the trucks' service and repair issues encountered. There were many occasions where he advised me on the best option for a repair or other truck related issue while looking to keep repair costs to a reasonable minimum level to me the customer, and that was much appreciated. While waiting for the truck to be serviced at dealership, Richard kept me informed on the service progress via mobile text and personally let me know If a repair was needed for decision or when service was completed. Its one of many reasons I brought the truck back to the dealership for service after service- Trust and Confidence on a job well done. When I traded the truck in, it was in excellent operating condition and was sold several days later. Thanks Richard and all the Best! More

Awesome Service J. Connor Jon Connor provided TOP NOTCH services. It was a nice change of pace, he was upfront and explained everything that needed to be done and why. He calle Jon Connor provided TOP NOTCH services. It was a nice change of pace, he was upfront and explained everything that needed to be done and why. He called when he said he would, great communication! I will definitely be returning here. More

#1 Advisors I have always been a bit leery of dealership service but Jon Connor at Nissan of alexandria has changed all that. He is extremely attentive to making I have always been a bit leery of dealership service but Jon Connor at Nissan of alexandria has changed all that. He is extremely attentive to making sure my questions were answered and that I got the service I needed for my car problem. I did not feel pressured to buying more nor things that were not needed. Jon is very pleasant to work with, I recommend seeing him to anyone. More

Honest Service Jon Connor was honest and very polite. He explained to me what was needed and did not try to sell me things I did not need. He is very trustworthy and Jon Connor was honest and very polite. He explained to me what was needed and did not try to sell me things I did not need. He is very trustworthy and I will be returning to see him! Thanks Jon! More

Have called 15 times and I don't even own a car from them They have called me nonstop for about 4 months and I've asked them to stop. I've also blocked their numbers but they seem to have more than the four i They have called me nonstop for about 4 months and I've asked them to stop. I've also blocked their numbers but they seem to have more than the four ive blocked. I don't have a car from them and the person theyre trying to reach isn't at my number. Asked for them to stop again today and got hung up on. When I called back, they were rude and gave a non-committal response. More

Amazing service by sales: Anthony Taylor I walked in to the dealership one week ago, thinking that I would look into Sentra for purchasing. However, when I walked in, I was greeted by Anthony I walked in to the dealership one week ago, thinking that I would look into Sentra for purchasing. However, when I walked in, I was greeted by Anthony, one of the sales persons, and was promptly walked through the options. He introduced me the aggressive discounts they were having on Altima and suggested that the adjusted price might work for my budget after all. Afterward, he was very prompt with test drives and getting the estimates for the car. He was very friendly, imformative, and understanding through out the process. He followed up with me through phone calls on my process with research afterwards and kindly set down again to talk over the financing when I returned a week later. I really appreciated Anthony's service and he would be the main reason to go back to Passport Nissan in the future. More

Sales number/customer satisfaction Instead of being honest and providing quality, trustworthy assistance I was "attempted" to be taken advantage of. I understand sales, but taking advan Instead of being honest and providing quality, trustworthy assistance I was "attempted" to be taken advantage of. I understand sales, but taking advantage of customers to increase your sales number is unfair. The trust is completely gone and I will never return to Nissan on S. Pickett in Alexandria. More