Passport Nissan of Alexandria - Service Center

Vanessa Wick , just excellent!!!! With Ms Wick I received excellent Customer Service!!! No pressure, no talking me into anything!! She made sure that all my questions were answered in With Ms Wick I received excellent Customer Service!!! No pressure, no talking me into anything!! She made sure that all my questions were answered in a warm and professional matter . I will definitely recommend her to my friends and family members!!! Thank you so much Ms Wick Best regards ...Kelly Pearson More

DO NOT TRUST THESE PEOPLE. It's just appalling to me that the assistant service manager would lie right to my face about the condition of the parts on my car. I was told by Bri It's just appalling to me that the assistant service manager would lie right to my face about the condition of the parts on my car. I was told by Brian that my rear subframe had a crack in it, and he recommended it be replaced immediately, for $2200. I decided to have it checked out by a second Japanese specialist, who both told and showed me that there was NO crack or any other serious deterioration on the sub frame. Because i'm a young guy with a nice car Brian, and Passport Nissan of Alexandria, obviously saw it fit to try and rip me off completely. If they are okay with practically stealing over $2000 from someone, they simply can not be trusted. More

Horrible Service department I had my car towed to Passport Nissan on 08/26/2015. I didn't expect for my car to be diagnosed until the following day because of the short notice. I I had my car towed to Passport Nissan on 08/26/2015. I didn't expect for my car to be diagnosed until the following day because of the short notice. I have a 2008 Nissan Sentra the reason it was towed to the dealership was because my car had been vandalized in a public parking lot. Brian was the service representative that was assisting me in this matter. My car wasn't seen until Friday 08/28/2015. Brian called to inform me that my vehicle wouldn't start because my engine was burnt out from not having any oil. Instantly, this did not make sense to me. Giving the history of frequent oil changes my vehicle attained. He insisted that this was the diagnosis and that there was no other reason as to why my engine was locked. I later learned through Brian that my car was never taken into the shop to be diagnosed. They never lifted my vehicle to check if there might have been an oil leek or didn't even bother to explore other possibilities. He said it was never taken into the shop because it wouldn't start. ???? Umm excuse me but isn't that why I had my car towed there??? So an "Expert" can look at it? It was extremely upsetting to learn that my car had a false diagnosis and that it was never taken into the shop to have it looked at in greater depth. Brian called me on Monday to ask what I was planning to do with my car. At that point, I had decided to take it else where for a second opinion. He stated that parking on the Nissan lot was limited and I needed to pick up my car. In my opinion, completely rude and intensive. I would NEVER recommend this dealership. Service was horrible. False diagnosis. More

Dealership Family I always feel like I'm visiting family whether it's for service or a new car. As long as I am in the DC Metro area this will be my dealership home. I always feel like I'm visiting family whether it's for service or a new car. As long as I am in the DC Metro area this will be my dealership home. More

Solid Service Dept Competent and friendly service staff. I started coming here for maintenance after being fed up with poor service at a different dealership. During bot Competent and friendly service staff. I started coming here for maintenance after being fed up with poor service at a different dealership. During both of my visits, I was very pleased at the quick service and the individual attention the staff gave my vehicle. Passport Nissan alleviated some of my concerns in an efficient manner and I would recommend them. More

Great dealership!!! Going to the service department each time has been a great experience. They are all great I love Richard in service he is just a nice man.. They alway Going to the service department each time has been a great experience. They are all great I love Richard in service he is just a nice man.. They always take the time to address any concerns. I recommend this dealership to everyone.. More

Jeff McKenzie in Passport Service has always been very helpful, fair, honest and forthright. Often greets me before I even get out of the car and always gets the job done quickly, even without an appointm helpful, fair, honest and forthright. Often greets me before I even get out of the car and always gets the job done quickly, even without an appointment. Car's always cleaned inside and out. I'd buy my next car from Passport. More

Outstanding service - trustworthy mechanic! I take my Outstanding service - trustworthy mechanic! I take my xterra here offen for scheduled maintenance. They perform thorough inspections and never try Outstanding service - trustworthy mechanic! I take my xterra here offen for scheduled maintenance. They perform thorough inspections and never try to sell unnessesary services. Helped me differentiate between services I could wait on, perform myself, and those he recommended I leave to the dealership. More

I have had a Nissan for over 25 years. However, it wasn't until I started using Passport Nissan last year for service on my new Nissan Xterra that I became totally satisfied with a Nissan dealership's wasn't until I started using Passport Nissan last year for service on my new Nissan Xterra that I became totally satisfied with a Nissan dealership's service center. It was almost impossible to imagine that having your car serviced could be a WOW! experience -- it is at Passport Nissan. Appointments can be made on line and the times, to include when the car will be ready, are always met. Drop off and pick up is a quick and pleasant experience. The service managers are knowledgeable and focused on you and your car and not on maximizing the profits for Passport. They are always ready to extend themselves when a problem develops and the solution is the most practical one -- not the too often approach of lets just wait until the system fails and then we will know what needs to be replaced. I can not say enought about the high quality of their work, its timeliness and their full and open communication. More

I took my car in for service and it was returned to me in an excellent time with the work done. The service advisor was very professional and answered my questions in a manner I could understand. I will con an excellent time with the work done. The service advisor was very professional and answered my questions in a manner I could understand. I will continue to take my truck to Passport for all future service. More