Passport Nissan of Alexandria - Service Center

Never trust what sales manager Loui Serhan promises. Very rude once the deal is done. General sales manager Said Abdelilah is no exception. Customer service after you have already bought your car doesn't mea rude once the deal is done. General sales manager Said Abdelilah is no exception. Customer service after you have already bought your car doesn't mean anything to them anymore. I will never go back to this dealership again for even service. They just want you to buy the car and will tell you anything you want to hear when you are buying but after that they wouldn't even hesitate to use the "F" word and ask you leave the dealership. I wonder whether they talk the same way with people of different colored skin or not. Either way, I will not ever trust this dealership specially as long as these two people are working there. Please think twice before going to this dealership. People who don't know how to respect people will do anything to get your business even if that means lying or just flat out denying what was promised. To this dealership honesty is not the best policy. Treat customer with absolutely no respect after they have already bought the car is their policy.. More

I had my car in to Passport Nissan for service last week (April 18, 2013). I worked with service consultant Brian Yeager. The entire experience was excellent. My car was looked at first thing in the morni (April 18, 2013). I worked with service consultant Brian Yeager. The entire experience was excellent. My car was looked at first thing in the morning (after dropping it the night before) and Brian called me at my appointment time (7:30 am) to clarify one of the issues with the car that I had written down on the drop envelope. He also pointed out to me that my car was covered under an extended warranty (that I had forgotten I had), so one of the issues with the car was covered under that. I then received a follow-up call from Brian explaining what they found, what their recommendations were for the immediate issues, and also the list of things that I should do for overall auto performance. My bill was a good amount so I really appreciated the honesty of what they felt absolutely had to be done and what they recommended as preventative for overall good auto performance but not an absolute requirement. During that call I received a 7 page PDF file via email from Brian also detailing what they found, what they recommended be done (to include what failed, what is a caution, and what passed). This report also showed all the costs for each item. I was really impressed that I got a report via email, and even more so by the fact that the report also included additional information detailing the reasons that any of the preventative maintenance service items were suggested. This is like gold for someone who really doesn't know the ins and outs of an automobile (most anyone not in the auto industry!). I also had several coupons from the dealer and was able to use many of them towards the various things I needed. With that savings which ended up being around $400 I went ahead and did the "nice to do" preventative service maintenance based on having a better understanding of what was to be done and why. And to top it all off, my car was ready the same day, and it was also cleaned inside and out. I have gone to this dealer in the past and not had any issues, typically Richard has been the service consultant who has helped me and I've had good experiences. Clearly they've raised the bar with the new action plan that they email you, it certainly makes you feel a lot better when dropping a bit of money on your car . I guess the only thing I would complain about is the cost of auto service, but it's like anything else, and probably a bit higher in the DC area. Stephanie (Arlington, VA) More

This is the worst dealer I have ever delt with. The vehicle was originally taken in for a 60,000 mile service and to have two warning lights checked out. Two days after the vehicle came back, the serv vehicle was originally taken in for a 60,000 mile service and to have two warning lights checked out. Two days after the vehicle came back, the service lights came back on. When we tried to contact the service department to ask about the lights, the front desk lady hung up twice. When we actually went to the location, the manager told us that the issue was not their problem. We spent $1500 for the service and ended up taking the vehicle to The Frederick Md dealership. More

Richard Stenzel was really great throughout my cars service at Passport of Alexandria, He really went out of his way to make sure my car was serviced in the most efficient manner,He has been very good service at Passport of Alexandria, He really went out of his way to make sure my car was serviced in the most efficient manner,He has been very good in past servicing too. I purchased from Passport and would again. More

I brought my wife’s 2005 Nixxan Xterra in to Passport Nissan of Alexandria for 2 reasons: 1) To replace the 4 wheels/tires I had with a second set I have with snow tires mounted. And I wanted to dismoun Nissan of Alexandria for 2 reasons: 1) To replace the 4 wheels/tires I had with a second set I have with snow tires mounted. And I wanted to dismount/discard the old summer tires. 2) To replace a 6 year old battery. They called 2 hours later and said the battery post also needed to be replaced. Battery + post + labor = $250. They said the wheel / tire labor would be $130. The tires are “directional” – and when I picked up the car two of the wheels were on the wrong side so that the tires were in the wrong direction. Fortunately I noticed and they said they would fix on the spot. But the mechanic who had mounted the wheels had gone for the day and Passport Nissan said they did not have a lug wrench the right size and they could not take off the wheels. I live 100 miles away and asked what they could do. The service manager offered to refund the labor cost which I accepted. They did not offer to find the correct tool or to send the car to a local tire shop. They moved my floor mats to the back of the truck and did not put them back – they did not clean so why move my mats? Also one of the other service managers said “oh, I’ve never seen directional tires on an Xterra” – does that mean that a technician isn’t supposed to look at a tire they are putting on the vehicle? I went to my local mechanic the next day who swapped the two wheels mounted in the wrong direction. $10. Complete and total incompetence. The Nissan dealer in Canada was way better. If I cannot find a better Nissan Dealer for service in the DC area I won’t buy another Nissan. More

I believe I was charged for replacement parts and service unnecessarily while trying to have a recall corrected, but given that my car was dying while driving I had few to no options. Very displeased especia unnecessarily while trying to have a recall corrected, but given that my car was dying while driving I had few to no options. Very displeased especially when they recommended I replace an additional engine sensor and when asked why it should be replaced, they replied "because we usually replace them with the other sensor." That was the entire explanation. More

I went into the dealership for my regulary thirty thousand mile service. I was greeted by friendly staff and smiling faces. The advisor did whatever was neccesary just to maintain my car, not to brea thousand mile service. I was greeted by friendly staff and smiling faces. The advisor did whatever was neccesary just to maintain my car, not to break my wallet. My car was even ready the same day. I walked back in only to be greeted by my name. This is the type of customer service that sets this dealer apart from the rest. My car was even washed and cleaned! I couldn't believe they did all of this so fast. This is going to be my one stop shop for all my service needs. More

I was very pleased with the service I received. Andy was very friendly and helpful. I had to bring my car in for a recall notice and he made the experience painless. I liked having access to Wi-Fi and the very friendly and helpful. I had to bring my car in for a recall notice and he made the experience painless. I liked having access to Wi-Fi and the lounge area was very comfortable. I loved having the car washed at the end. More

Considerably unhappy with their service dept. They refuse most warrenty work and charge you excessive amounts for simple items.. They dont care about their clients and vehicels. I will never bring my refuse most warrenty work and charge you excessive amounts for simple items.. They dont care about their clients and vehicels. I will never bring my car back there again. Even though I bought it from them. More

Beware!!! Passport Nissan of Alexandria charges for Beware!!! Passport Nissan of Alexandria charges for repairs not needed. If you have done any repairs through them, verify that they actually d Beware!!! Passport Nissan of Alexandria charges for repairs not needed. If you have done any repairs through them, verify that they actually done the work. Get you old parts back and verify with an independent service place if those parts were bad in the first place. Do not be suprise of what you will learn!! More