Woke up one morning and decided to buy a car. Granted, I was not ready just yet to go for a full commitment. But I contacted the dealership with my choice via phone call, and was assigned to a specific dealer. Jordan Gaul at Pat McGrath Chevy Land of Cedar Rapids. He worked with me for 6 months until I was ready. Sending me emails of new versions of what I was looking for, contacting me occasionally to see where I was at in the whole idea, and making sure we had found one for the right price yet still being a good vehicle. My car style had changed twice. I found the car I wanted, though stubborn on the price, they did have an offer that was irresistable. Came in for a test drive, they had my name in the vehicle. Test drove it and noticed that the car had a rattle in the front. Concerned, I had a second opinion after I bought it. Rookie move I know. BUT! After the second opinion and found that that was the only thing wrong, (sway bar) and knowing that the dealer had known it was there, and that the warranty hadn't quite kicked in yet, they fixed it at the dealership for no charge, which I had figured is good business practice. The certified repair place in its own was high tech and did feel like being in a doctor's office and very impersonal. I arrived at repair place expecting usual 6 guys in a garage. Maybe it was just my expectations. Everyone there was helpful if I had questions, but quickly brushed off after a brief response. In and out of there in 2 hours. Not too bad. Over all experience was not by any means bad. Jordan basically held my hand the whole way and I already know if there are any other questions or issues I can contact him. I ended up with a 2012 kia forte. Happy as a clam with that vehicle and the price was high. But the warranty was worth it. It came with the car but was still a good buy. If you are ever to do business with this dealership, like any used or new car dealership, just mind your P's and Q's, dot your I's and cross your T's. And NEVER buy a car by yourself. Someone else's opionion is always helpful and may pull you out of a bad situation. I will admit I was very lucky so far.
I Recommend This Dealer:
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