billmagill
5/15/2012 10:25:29 AM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Dean Moroni
My Review of Patrick Cadillac Saab:
Right from the start of the process we felt important and valued. The vehicle that we ended up going with is everything that we expected and then some. One of the best things is that we did not spend a whole day at the dealership like has happened in the past with other places.
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Response from: Patrick Cadillac Saab
Added: 5/15/2012 11:09:12 AM
Thanks for the review Bill! We appreciate your business and look forward to working with you and your new vehicle for years to come! customerservice@patrickcars.com
PalatineHill
5/10/2012 7:40:05 PM
Overall Score: 
3.6
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Jim Morenz
My Review of Patrick Cadillac Saab:
I actually regret not giving 5 stars all the way around. I have had my trusty Saab serviced by Patrick for a few years now and have found their Saab service department exceptional in every way. And when it came time to trade the old Saab in, I actually got a call from Patrick to come in to look at a Volvo. The first appointment, the salesman kept me waiting an hour to finish the sale of a new car, which I could forgive since I was told that the buyers were late for their own appointment, altough he could have referred me to another salesman. However, after keeping me waiting the first visit to make sure any sale to me was on his books, the salesman just . . . didn't show up for the follow up appointment to finalize a sale. I left a message on his voice mail to ask if I mis-calendared the date, and . . . I never even got a call back. About a week later, my wife and I bought a 2012 Chrysler from Ziegler same day we walked in. Even being generous and assuming that Patrick simply did not want my business, still, basic professionalism dictates that the sales rep could have at least called back to let me know that. I shudder to think how I would have been treated if I had actually bought something and had problems later.
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dddolan
4/17/2012 9:55:19 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: John Melus
My Review of Patrick Cadillac Saab:
I have purchased over 20 cars from the Patrick Dealer Group over the past 17 years, and I have NEVER been disappointed. everyone at Patrick is top notch and focused on taking care of the client!!!
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Response from: Patrick Cadillac Saab
Added: 4/17/2012 11:09:53 AM
Thanks so much for your review! We truly appreciate such loyalty and look forward to continuing our relationship for years to come! customerservice@patrickcars.com
2004 cts
4/8/2012 12:20:27 PM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Rose
My Review of Patrick Cadillac Saab:
Rose is always very helpful and friendly, with her the customer comes first. Pricing could be a little cheaper, but not too extream for a cadillac dealer. She trys to get ypu in and out on the time promised. Patric Cadillac should value this great employee.
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Response from: Patrick Cadillac Saab
Added: 4/9/2012 10:29:25 AM
Thanks for the review! We are so happy that we were able to get in and out and back on the road. Rose appreciates the kind comments too! customerservice@patrickcars.com
dcholden
4/2/2012 5:40:11 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Shane Castello
My Review of Patrick Cadillac Saab:
My service rep Shane Castello Was very proffesional and helpful during the whole procedure. This is the type of service that will make me come back to Patrick.
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Response from: Patrick Cadillac Saab
Added: 4/3/2012 10:35:04 AM
Thanks for the review! Wwe appreciate your positive comments and are very happy that you received such great service! We look forward to working with you and your vehicle in the future! customerservice@patrickcars.com
lsafran4
3/31/2012 8:49:26 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Aaron Franchi
My Review of Patrick Cadillac Saab:
My husband and I purchased a Cadillac SRX from Patrick Cadillac on Tuesday, March 27th. Our salesperson was Aaron Franchi. He was very friendly, knowledgeable, and professional. There was never any pressure from Aaron to take the financing (we were paying cash), or any of the add-ons. We got the price we wanted for our trade-in, as well as our new car. He spent a lot of time going over the features of our car, which made me more comfortable to drive it off the lot (knowing I wouldn't have to spend hours with the owners manual). He was honest about being new to the business of car sales, and it was refreshing to work with him on this purchase. He's a keeper!
Sincerely,
Lisa Safran
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Response from: Patrick Cadillac Saab
Added: 4/2/2012 10:50:43 AM
Thanks for the review Lisa! It is great to hear that you had such a pleasant experience here at Patrick Cadillac with Aaron Franchi! We look forward to working with you for many years to come! customerservice@patrickcars.com
cboyar
3/1/2012 12:34:05 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Calvin Leiser
My Review of Patrick Cadillac Saab:
Needed oil change and tire rotation. Arrived at 12:50 P.M. Went across the street for lunch. While walking back to (1:40 P.M.) Patrick cell phone rang. Never answered the call. The car was washed and ready to go as i wallked up the drive. Nice work1
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Response from: Patrick Cadillac Saab
Added: 3/2/2012 10:25:41 AM
Thanks for the review! We are proud to get you and your car back on the road in such a timely manner! customerservice@patrickcars.com
jenjen1214
2/25/2012 4:08:28 PM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Steve P
My Review of Patrick Cadillac Saab:
Excellent Sales Person, friendly dealership and would definitely recommend the dealership and the salesman to others! Very accommodating dealership and in a convenient area as well!
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Response from: Patrick Cadillac Saab
Added: 2/27/2012 11:00:55 AM
Thanks for the review! Steve was so happy to help you get into your new vehicle! Let us know if there is anything else that we can do for you! customerservice@patrickcars.com
Arnette Heintze
2/20/2012 12:38:09 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Grant Klufetos and Calvin Leiser
My Review of Patrick Cadillac Saab:
I purchased this vehicle last March and could not have been happier with the experience. Our sales representative went above and beyond what you would ever expect and told me - if you ever need anything, don't hesitate to let me know. Since this is a 2011 Escalade Hybrid, there is now spare tire and last week when driving through a construction area in Downtown Chicago, one of the tires received a 2-inch cut and immediately went flat. Upon reaching out to Grant, he took over from there. After a wrecker took it to the dealership, Grant then personally delivered the car back to me. In 35 years of buying vehicles, I have never experienced this exceptional level of service.
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Response from: Patrick Cadillac Saab
Added: 2/21/2012 10:40:03 AM
Thanks for the review Arnette! We are so glad to be able to fix your tire and get you back on the road in your new Escalade! Thanks again! customerservice@patrickcars.com
sbican
2/7/2012 3:25:48 PM
Overall Score: 
3.0
Reason for Visit: Service
I recommend this dealer: No
Employee(s) Dealt With: rose
My Review of Patrick Cadillac Saab:
I had problems with my car and out of the 4 things that were wrong 1 was fixed.I am a but upset.There was a rattle in the dash board by the radio and they said it was the wiper arm and changed it, my remote is suppose to work from 193 feet I have to be 5 car widths away before it will start, they said it was the battery, it still won't start, there was air noise in the back hatchback it is still there, they said they did not hear anything...and they had my car for 1 week and somone drove it home to hear the noise my husband picked up my car yesterday, I got in it this morning drove it down the street and low and behold there is the noise again....
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Response from: Patrick Cadillac Saab
Added: 2/8/2012 10:24:20 AM
Hello, this is The Patrick Dealer Group corporate office, we are very disappointed to hear that you had a negative experience at one of our dealerships. We would like to discuss this situation with you please email us your contact information to customerservice@patrickcars.com and someone will follow up with you shortly.