Patrick Subaru

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Wilcox

My Review of Patrick Subaru:
I am filling out this review at the request of the dealership since I just bought a new car from them, but to give you a picture of how this dealership is, I filled one out on my own the minute I got home. The sales person I dealt with was Frank Wilcox, and I swear that man is a saint. He sat there patiently with me for test drive after test drive, never once pushing to close the deal, even letting me walk out the door after more than 3 test drives with only a warm handshake the statement "I hope you find the car you want, but if it IS a subaru, I just ask that you give me the chance to get you a better deal." There was no double talk, he gave me the sticker price and the dealer invoice price, which I copied down and checked with consumer reports: identical. When I mentioned the dealer holdback he was open and honest. Every aspect of my dealings with him was supportive, no pressure, and up front. He sat down and made sure that we read through every word on the sales agreements, and all of the warranty agreements, including the optional ones, but didnt push any of the extra warranties (which I did not buy) He just said "These are the additional warranty services we offer" And we just read the contracts. No pushing how great they were, and expounding on the benefits of extra coverage, just a careful read through of the wording of the contracts. If ANYONE within 100 miles of Patrick Subaru is thinking of buying a new or used car (they have some nice used ones too!) go straight to Patrick Subaru, and MAKE SURE you go directly to Frank Wilcox, second desk from the left against the far wall from the door. You will NOT be dissapointed.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Russell, Jason, and Todd

My Review of Patrick Subaru:
They certainly were pros. They may be a bit too gruff and to-the-point for some, but I appreciated their honesty and no-nonsense approach. If you need hugs and kisses, go elsewhere. If you need a great car for a great deal, go to Patrick. They are willing to help if and when an issue may arise; they don't lie or sugar-coat things. As a result, you should know what you're talking about before you go in. If you have done your homework, you'll recognize that they offer the best prices - hands down. Put it this way... when I told another dealership what Jason Patrick offered me, they refused to match it and claimed it had to be a scam or a lie. Well, the car is in my driveway... so believe in the deals!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Dinneen

My Review of Patrick Subaru:
Had a very nice experience. Joe Dinneen was knowledgable and very helpful. He made the purchase an easy decision. The dealership was clean, organized and had several cars to choose from. The car was ready on time and all the upfront paperwork was completed. Overall, this was a very positive experience.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Wilcox

My Review of Patrick Subaru:
This was my first time buying a new vehicle and I am pretty sure it showed. Frank greeted me with a friendly smile as I walked in the door and never pressured me once. He answered every question I had and never hedged about negative aspects or costs. The negotiation was incredibly simple, and I was encouraged to compare their prices to other locations and dealerships. I was never once asked the question "What will it take for you to purchase this car today" Frank is very knowledgeable about the vehicles he works with, and any questions I could think of he immediately knew the answer. When it was time for me to leave the first time I was down there, there was no pressure to purchase a vehicle, he just said "If you do decide to purchase a Subaru, all I ask is that whatever you price you can get it for you give us a chance to beat it" I shopped around other dealerships found a better price than they offered, and they matched it. They were always warm and friendly and seemed very concerned that I understood all of the details of the processes and the warranties to make sure I did not think I was getting covered for something I was not. I am thrilled with my new car, and could not have been happier with the purchasing experience. I would encourage anyone to go to patrick subaru and if you do go down there, make sure you talk to Frank!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tri Le, Michelle Stewart and Sarah Taylor

My Review of Patrick Subaru:
We had emailed a few dealers for pricing of a 2010 Forester Limited, Michelle Stewart and Sarah Taylor at Patrick Subaru were the only ones that gave us a complete breakdown of the drive out price of the car, besides being the lowest in the Boston Area.
They were both very responsive and answered all my questions. Even though we live in Metro Boston we drove to Patrick Subaru because they were the only one wiling to negotiate and finalize the drive out price of the car before we even went to the dealership.

Once we had the price I went to the dealership and worked with Tri Le, who is very knowledgeable, helpful and courteous (which surprisingly is a difficult to find). We test drove the new car, finalised the trade-in value for my old car, added some accessories finished the paper work and was out of the dealership with my new car within 4 hours. Tri was absolute great, he made sure that all the insurance and registration work got done, went over the car manual with me and explained the whole process very well. I would absolutely recommend Tri Le and Patrick Subaru to my friends and family.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Watt/ Joe Dineen

My Review of Patrick Subaru:
I had a great experience buying from John and Joe, they found the car I wanted, which I know was a bit of trouble, and got it for me for the price I wanted as well. Given there was virtually no stock on this coast, I feel they delivered exactly what I was looking for and fully met my expectations.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Stalker and Bob Morgan

My Review of Patrick Subaru:
I am very happy with my new Subaru Outback. The service I received at Patrick Subaru was awesome and exceptional. I will definitely recommend Patrick Subaru to all my friends and family who are in need of a car, be it used or new. Todd is wonderful to work with and so is Bob. Thanks again for such wonderful service.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Neil Patrick

My Review of Patrick Subaru:
This dealership went out of its way to assist me in a complicated new-car purchase when my local dealer in the Berkshires wouldn't. Even though Patrick Motors is 2/3rds of the way across Massachusetts from where I live, I will buy there again. Thank you to all.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Morgan

My Review of Patrick Subaru:
Bob was awesome! Great service all around! He he called to follow up on my experience with my new Forester! Asked me to call him if I needed anything. I would recommend his dealership to anyone interested in a Subaru. Only complaint is that we had to wait long periods of time (at times) - because the dealership was so busy and there were not enough people working there.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tri Le, Todd

My Review of Patrick Subaru:
Despite several requests not to be put on any mailing lists, in person, via email, and on the phone, we keep receiving emails from Patrick Subaru. It has now been 4 months and Patrick Subaru is either unwilling or unable to honor this simple request, even though we clearly stated several times that this would be an important factor in our decision where to buy our next car.

Regardles of whether or not Patrick Subaru is unable or unwilling to remove us from their mailing lists, the underlying issue is that this dealer has absolutely no respect for their customers.

Share on Facebook

Was this review helpful to you? Yes | No