Patrick Subaru

Patrick Subaru
3 Elm St
Shrewsbury, Massachusetts 01545
(888) 266-0891

Manufacturer: Subaru


Most Reviewed Employees
Tri Le Tri Le
Sales
Luke Latham Luke Latham
Sales
Joe Dineen Joe Dineen
Sales
Frank Wilcox Frank Wilcox
Sales
Bob Lacrosse Bob Lacrosse
Sales
John Watt John Watt
Sales
Russell Boulette Russell Boulette
Sales
Phil Sheridan Phil Sheridan
Sales
Jeff Calcagni Jeff Calcagni
Sales
Tom Welch Tom Welch
Sales
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free Coffee
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 12:00 PM - 4:00 PM

Twenty-Four Month Rating: 4.8/5
375 Reviews
Patrick Subaru

Overall Score: 5 Star Rating4.8



About Patrick Subaru
Certified: Patrick Subaru
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Patrick Subaru has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Patrick Subaru
Patrick Motors is your Volkswagen, Saab and Subaru dealer located in both Auburn and Shrewsbury Massachusetts. We have been family owned and operated since we opened for service in 1936. Patrick Motors started out as a small neighborhood gas station. Today Patricks has grown to become a major competitor in car sales and service while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region.
We attribute our recent growth and prosper to our commitment to sell quality cars at highly competitive prices with the service you expect from a small family business. We want your business now and for generations to come.





Tinamhb
5/21/2012 6:31:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nate Goodro

My Review of Patrick Subaru:
Nate was very nice and patient as I had a lot to consider in purchasing my vehicle. He understood my needs and concerns and made sure that I walked out with no questions and a smile on my face! I love my Forester! Thank you!

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KitKat82
5/21/2012 3:54:06 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Sheridan

My Review of Patrick Subaru:
I finally decided on buying my first Subaru. Phil greeted me when I arrived and he was more helpful than I could ask for in a sales person. He wasn't pushy, very honest, and made it really easy for me to decide on my car and work out a price. He understood what I wanted and he delivered it to me. I would recommend Phil to my friends and family

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Aadhikari
5/10/2012 3:09:22 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tri Le

My Review of Patrick Subaru:
We had a fabulous experience with Tom Welch when we purchased our Suburu Legacy 2012 Premium 2.5i; we added bunch of features and we thought we would keep the vehicle for many years to come and paid 23.1K, which was generously a fair value.

Recalling the good experience, I called back again after 5 months from purchase date as our situation had changed with expecting twins. We wanted to buy Suburu Tribeca, unfortunately I dealt with Lisa Borricino who was extremely rude and unfriendly ; she was so rude on the phone that I had vowed to never buy a car from Patrick again with her disrespectful and condescending tone that almost made me believe she didn't want to sell the car..she told me that our car is devalued at 19K and told me to take it or leave it.

In response, Steve Rivers-Sales Manager called me back and apologized for the unprofessional woman who dealt with me. He provided the trade in Quote and the total cost of the vehicle which was what I wanted... The trade in offer this time was 22K, which was much reasonable.

We went back to the dealership, we had a pleasant time with Tri Le, he probably is most mild mannered and cool salesman we ever met. He was well informed from financial cost to vehicle engineering. He was not pushy at all and he respected our space. He took his time to ensure that our double stroller fit in the back of the SUV and provided really good informative advices on overhead storage as well. He is an excellent car salesman and highly recommend him.

I recommend working with Patrick dealership/ Tri Le and go back there again

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JLink52
5/9/2012 12:51:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brenda Ocasio

My Review of Patrick Subaru:
I came in today because I needed an oil change, had a tail light out, and I wanted them to check out a grinding noise I was experiencing on sharp right turns. As usual, Elvis was a pleasure to deal with throughout the process- very personable. He escorted me to my car, which was on lifts in the work area, to see the mechanic who was troubleshooting my grinding noise. The mechanic, also very pleasant to talk to, showed me directly underneath the car what was causing the noise. I always appreciate when I'm allowed/encouraged to see things for myself. I was glad the noise turned out to be something insignificant but even if it had been something serious, I know my car was in good hands. For the labor involved in figuring out the issue, I was pleasantly surprised at how that translated into the price I payed- they are very reasonable for having such experienced mechanics.

I have to mention I saw Brenda Ocasio, another Service associate, a few times in passing and it's always a pleasure to see her as well because she cares and remembers her customers well.

All in all, I was there for about 3 hours in the customer waiting area. While I enjoyed using the complimentary wifi they have, I have one major complaint about the waiting experience- the coffee. They have a beautiful building and to see that outdated, convenience store Bunn setup there just doesn't fit nor does it taste good. Please Patrick Subaru, for the sake of everything holy, replace it with a Keurig machine! Your customers and employees will thank you for it!

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Patricia Normandin
5/6/2012 9:33:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Calcagni

My Review of Patrick Subaru:
We used to dread buying a new car. Dealing with salesmen & dealerships was always painful. That dread came to an end when we came to Patrick Motors for the first time.
Jeff Calcagni has been a real pleasure to work with. He was very knowledgeable about our car & was understanding of our concerns. He used some of his own time to find us the car we wanted. Jeff even had a great sense of humor throughout the ordeal. The rest of the Patrick team were equally friendly & courteous making this buying experience a pleasure.
We know that we will be back to Patrick Motors again. We have already referred both Patrick Motors & Jeff Calcagni to friends.
Our thanks to all,
Tricia & Don

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Aprilyoung01568
5/2/2012 12:52:48 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nate Goodro

My Review of Patrick Subaru:
First time to buy Subaru. My husband and I were impressed with Patrick Subaru service. Sales; Nate Goodro is excellent. I would recommend this dealers to my friends.

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krozett
4/28/2012 8:05:42 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Watt

My Review of Patrick Subaru:
I recently traded my 2004 Volvo XC90 for a 2007 Volvo S80 at Patrick in Shrewsbury. While shopping for my next car I narrowed it down to 2 cars of the same models, at 2 different dealers. The other car I looked at had more features for the same price, but I felt like the dealer was not being honest with me and trying to take advantage of me. I chose to purchase my S80 from Patrick because it seemed like they were more honest, friendly, open, and helpful than any of the other dealers I had met. John Watt made the process fast, simple, and easy for me to understand! In the end I think I got a great deal, and a great car!! I will definitely recommend Patrick Motors to others and look forward to doing business with them again in 2 years when it's time for my next car!!

Thank you!!

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sburgess40
4/24/2012 5:40:54 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Sheridan

My Review of Patrick Subaru:
Buying a car has to be one of my least favorite things to do. Phil Sheridan at Patrick Subaru made the whole experience easy and painless. Thank you Phil for making my car buying experience a pleasant one! I never felt pressured into buying a car I didn't want and he was very knowledgable. I love my new 2012 Legacy!!

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Paul G.
4/21/2012 7:46:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Dineen

My Review of Patrick Subaru:
This was and outstanding experiences, sales person Joe Dineen was outstanding in understanding of Subaru products. this helped me in my decision much easier thank you !!
also the dealer ship was very well set up for the needs of the shopper felt no pressure at all. i would recommend this dealer to anyone looking for and honest fair deal.
Thank you
Paul S Galley

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kitkat52
4/21/2012 3:31:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Calcagni

My Review of Patrick Subaru:
This is the second time that I have leased a new Forester from Patrick Motors, and the whole process couldn't be any easier. From the internet staff, to my sales rep. Jeff Calcagni, to General Manager Jason Patrick, the communication process is made very easy. Patrick Motors likes to talk about being a "team". Well, they really "walk the walk", not just "talk the talk". There is a team attitude and effort in every part of my transaction.
They don't seem to believe in high pressure techniques, which works great for me. It took me about 3 weeks to come to my "final answer" and they seemed very OK with that.
Jeff is a laid back kind of guy. It feels more like you are test driving and discussing cars with a buddy, rather than someone who is trying to sell you something. It's a style that I appreciate very much!!
I have in the past and will continue in the future to recommend Patrick Motors to anyone in the market for Subaru.

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