Patrick Subaru

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Dinneen

My Review of Patrick Subaru:
Had a very nice experience. Joe Dinneen was knowledgable and very helpful. He made the purchase an easy decision. The dealership was clean, organized and had several cars to choose from. The car was ready on time and all the upfront paperwork was completed. Overall, this was a very positive experience.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Wilcox

My Review of Patrick Subaru:
This was my first time buying a new vehicle and I am pretty sure it showed. Frank greeted me with a friendly smile as I walked in the door and never pressured me once. He answered every question I had and never hedged about negative aspects or costs. The negotiation was incredibly simple, and I was encouraged to compare their prices to other locations and dealerships. I was never once asked the question "What will it take for you to purchase this car today" Frank is very knowledgeable about the vehicles he works with, and any questions I could think of he immediately knew the answer. When it was time for me to leave the first time I was down there, there was no pressure to purchase a vehicle, he just said "If you do decide to purchase a Subaru, all I ask is that whatever you price you can get it for you give us a chance to beat it" I shopped around other dealerships found a better price than they offered, and they matched it. They were always warm and friendly and seemed very concerned that I understood all of the details of the processes and the warranties to make sure I did not think I was getting covered for something I was not. I am thrilled with my new car, and could not have been happier with the purchasing experience. I would encourage anyone to go to patrick subaru and if you do go down there, make sure you talk to Frank!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tri Le, Michelle Stewart and Sarah Taylor

My Review of Patrick Subaru:
We had emailed a few dealers for pricing of a 2010 Forester Limited, Michelle Stewart and Sarah Taylor at Patrick Subaru were the only ones that gave us a complete breakdown of the drive out price of the car, besides being the lowest in the Boston Area.
They were both very responsive and answered all my questions. Even though we live in Metro Boston we drove to Patrick Subaru because they were the only one wiling to negotiate and finalize the drive out price of the car before we even went to the dealership.

Once we had the price I went to the dealership and worked with Tri Le, who is very knowledgeable, helpful and courteous (which surprisingly is a difficult to find). We test drove the new car, finalised the trade-in value for my old car, added some accessories finished the paper work and was out of the dealership with my new car within 4 hours. Tri was absolute great, he made sure that all the insurance and registration work got done, went over the car manual with me and explained the whole process very well. I would absolutely recommend Tri Le and Patrick Subaru to my friends and family.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Watt/ Joe Dineen

My Review of Patrick Subaru:
I had a great experience buying from John and Joe, they found the car I wanted, which I know was a bit of trouble, and got it for me for the price I wanted as well. Given there was virtually no stock on this coast, I feel they delivered exactly what I was looking for and fully met my expectations.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Stalker and Bob Morgan

My Review of Patrick Subaru:
I am very happy with my new Subaru Outback. The service I received at Patrick Subaru was awesome and exceptional. I will definitely recommend Patrick Subaru to all my friends and family who are in need of a car, be it used or new. Todd is wonderful to work with and so is Bob. Thanks again for such wonderful service.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Neil Patrick

My Review of Patrick Subaru:
This dealership went out of its way to assist me in a complicated new-car purchase when my local dealer in the Berkshires wouldn't. Even though Patrick Motors is 2/3rds of the way across Massachusetts from where I live, I will buy there again. Thank you to all.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Morgan

My Review of Patrick Subaru:
Bob was awesome! Great service all around! He he called to follow up on my experience with my new Forester! Asked me to call him if I needed anything. I would recommend his dealership to anyone interested in a Subaru. Only complaint is that we had to wait long periods of time (at times) - because the dealership was so busy and there were not enough people working there.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tri Le, Todd

My Review of Patrick Subaru:
Despite several requests not to be put on any mailing lists, in person, via email, and on the phone, we keep receiving emails from Patrick Subaru. It has now been 4 months and Patrick Subaru is either unwilling or unable to honor this simple request, even though we clearly stated several times that this would be an important factor in our decision where to buy our next car.

Regardles of whether or not Patrick Subaru is unable or unwilling to remove us from their mailing lists, the underlying issue is that this dealer has absolutely no respect for their customers.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Wilcox

My Review of Patrick Subaru:
I just helped my mom buy a 2010 Forester and this is the third Subaru I've purchased from Patrick's, the second from sale associate Frank Wilcox. I had an offer from another dealer and contacted Frank hoping he could beat it.

Sure enough, he beat the offer by $800. Needless to say, my mother (for whom the monthly payment was very important) was very pleased.

Once again was very satisfied with the outstanding customer service we received at Patrick Subaru. Frank treated my mother with respect and courtesy and took the time to patiently explain all of the little details of the car and thoroughly answered every question she had. He also took her on a tour of the Patrick Subaru facility and highlighted the Service Department area while explaining the process of how she would drop off her Forester should she need service.

For me, I’m a stickler for getting good customer service regardless of how big or small the purchase is and I knew my mom and I would get just that at Patrick’s and this time was no exception.

Patrick's inventory, knowledgeable Service Department and outstanding customer service are the reasons why I keep coming back, and will continue to recommend Patrick's to anyone and everyone I know who is in the market for a car.

Share on Facebook

Was this review helpful to you? Yes | No