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101 Reviews of Patrick Volkswagen - Service Center
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September 10, 2025
Not at all happy with the service . ....long waits for appointments.....no return phone calls.....this was a brand new lease...4 visits and not all completed visits.....frustrating! ....long waits for appointments.....no return phone calls.....this was a brand new lease...4 visits and not all completed visits.....frustrating! More
by Dmdube0730
Employees Worked With
September 01, 2025
An organized and friendly service team, and clean service area. Was well received upon arrival. area. Was well received upon arrival. More
by Jdavis7
August 14, 2025
Outstanding great customer service. Kept me informed on what was happening on my vehicle and a time frame when it will be ready. Kept me informed on what was happening on my vehicle and a time frame when it will be ready. More
by sturfire
August 04, 2025
We had the greatest sales guy - Super Dave, seriously. ..ask for him. And Sarah at Service desk is great too. As for Volkswagen as a whole and the actual service department here? Lackluster. I recently had ..ask for him. And Sarah at Service desk is great too. As for Volkswagen as a whole and the actual service department here? Lackluster. I recently had to have a ton of work done on my 2022 Volkswagen because of a manufacturer defect, literally all the oil blew out of the car at highway speeds which pushed the valve seals up and cracked the oil pan. Scary, right? Patrick said they couldn't even see us to diagnose for 3 weeks so we paid to tow the car to Westborough Volkswagen to get "fixed". SO fast foward 3 weeks I had to have my 40k service done at Patrick (to keep warranty) and was expecting to hear something about the burned oil in my air intake (you can see it when you change the engine air filter) and they cleaned some off the box...)and condtion of the oil in general even though it had less than 1k on it (looked and smelled burnt when I checked it before bringing it into service.) BUT NOPE. Apparently everything checked out great despite the car driving like a 8 year old holding the gear too long on a dirtbike. Seriously, my Camshaft/Crankshaft ratio is off 64% of the time, Open/Close Camshaft Angles are off, Timing advance is off, fuel trim isn't happy...all this makes for a rough ride. Not sure how I feel about the vibrating drivers seat at idle, im trying to pretend it's a massage feature but anyway, I was sure they'd say something about the poor driveability and rough idle when you're billed nearly a grand for a FULL check & service, I was wrong. They said it was good? Same thing Westborough said after "fixing" the car..."great engine" OH - and surprise...they get you for sparkplugs at 40k now instead of the factory spec of 80k. Found that out at the end. So all in all - you've got some great people at Patrick but Volkswagen as a whole is a different story. More
by MySadTiggy
July 26, 2025
As a first time customer, it was very nice and welcoming I am definitely coming back for service here. Thank you. I am definitely coming back for service here. Thank you. More
by geokov
Employees Worked With
June 24, 2025
For Sarah at the dealership: I really appreciate the excellent service Sarah provided. She was very helpful and attentive, making the entire process smooth and stress free. Thank you for taking care of excellent service Sarah provided. She was very helpful and attentive, making the entire process smooth and stress free. Thank you for taking care of my son's car and for your great customer service! For Joe the mechanic: Joe did a fantastic job servicing my son's car. I truly appreciate his expertise and how well he took care of the vehicle. It’s clear he cares about his work and his customers. Thanks again, Joe! More
by Bllopez00
Employees Worked With
Sarah
June 19, 2025
Patrick Volkswagen service department is great! They keep you informed along the way! Erika was awesome! I highly recommend them! They keep you informed along the way! Erika was awesome! I highly recommend them! More
by smanso3
Employees Worked With
June 05, 2025
This dealership is the best dealership ever always feel like your home the staff are friendly and wonderful always making sure you are ok and being deal with 100% thumbs up . This is family right here like your home the staff are friendly and wonderful always making sure you are ok and being deal with 100% thumbs up . This is family right here More
by mauvelettev
Employees Worked With
May 29, 2025
Efficient, well organize, excellent customer service and customer interaction. Customers want to come back for future business and recomend Patrick to others customer interaction. Customers want to come back for future business and recomend Patrick to others More
by dluque
Employees Worked With
