Patriot CDJR of Tulsa - Service Center

Incompetent service MANAGER Bob Moore needs to find someone who is compelled to do his job as tge service manager. Most all reviews including mine were negative regarding the ser Bob Moore needs to find someone who is compelled to do his job as tge service manager. Most all reviews including mine were negative regarding the service department. The parts department should be looked at as well. Ordering the right part always helps if your going to install them.. These are suppose to be professionals. Not shade tree mechanics. More

3/7/17 I came in for an oil change and new tires. They worked quickly and kept me in the loop about what was being done to my vehicle. Very nice service depa I came in for an oil change and new tires. They worked quickly and kept me in the loop about what was being done to my vehicle. Very nice service department. More

Terrible service department! The customer service at Bob Moore is awful. They sold me the car just fine. But taking it in to be serviced is another story. They take there sweet t The customer service at Bob Moore is awful. They sold me the car just fine. But taking it in to be serviced is another story. They take there sweet time to do anything. When calling to check on the status of the vehicle they act suprised that you are calling and even put out that you want information about it. EVERY SINGLE TIME I have taken my car in to them they have "lost" the vehicle, taking between 30 minutes and an HOUR to find it and give it back! I regret buying anything from Bob Moore. It will NEVER happen again! More

The meaning of "customer service" eludes them I had researched my main problem (Error code P730), so I knew pretty much what the probable outcomes could be. The techs came to the same conclusions I had researched my main problem (Error code P730), so I knew pretty much what the probable outcomes could be. The techs came to the same conclusions I did, and took what is most likely the proper actions. I have no reason to assume that the repairs will be anything less than satisfactory. The customer service provided by the staff of the customer service department however was nothing short of pathetic. The day I turned the car in (8/30 @ 7:30) I asked Bill about a loaner for warranty work since I knew that it might be a while, he told me that they don't do that, which is unfortunate as two other competing Dodge dealerships will. I did tell him that I would need to get an update towards the end of the day so that I could make plans about how I would get home from work. I didn't have a message or anything by 3:45, so I called Bill and he said that he would "Get back to me right away". 30 minutes passed before I had to call Bill back to find out what was going on, Bill obviously did not check on the status as he had to ask me what kind of car I had dropped off that day. Five minutes later Bill called to let me know that my car had not even been seen by a tech yet. The next day (8/31) around 3:00 I tried to call to get an update on the status of my car. I called the service number and the phone rang so many times that their phone system disconnected me. I contacted the online representative and asked her to please get someone to answer the phone in the service department. When I finally got a hold of someone (not Bill) they said that they would put a message at Bill's desk. 30 minutes later I called back because I still had not heard from Bill. I got a hold of someone who said they would "Put the message directly into Bill's hand". Bill finally called me about 5 minutes later to let me know my car would not be ready. The third day I called at 2:50 and left a message for Bill on his voice mail and asked him to call me back and let me know the status of the car. At 3:25 i hadn't heard from Bill, so I called and again the phone rang for a long time before someone finally answered. I was told that the transmission was fixed and that they were going to have a different tech look at the seat. I told them to cancel the seat repair. I did not want to wait even longer to get my car back and I certainly did not want to have to rely on Bill for anything else ever again. How is it that Domino's pizza can manage to have online real-time updates to the status of a pizza order in an environment of short cycle times, low price points, and high turnover staff, while Bob Moore's staff cannot even manage to reliably answer the phone or return a call? To top it all off, the service manager left me a voice mail to find out why I would be giving them a bad marks on the Dodge service survey. Five days, three calls, and two voice mails later their service manager can't be bothered to talk to me to find out why I am unhappy with their customer service. What a joke. Two weeks after the fact Samantha contacts me to basically let me know that the fact that I didn't get a loaner was that I didn't schedule an appointment. That is odd because I specifically asked Bill about a loaner when I dropped off my car and they said "They don't do that, but they would be happy to allow me to rent a car". So either Samantha is lying or Bill did not know what he was talking about. Priceless... In summary. The techs did fine, the shuttle driver was friendly and prompt, and your customer service reps and manager were miserable failures that make me not want to have anything to do with Bob Moore ever again. More

Poor records-keeping, poor service, billing mistakes. For three years and until two years ago, I had excellent service from this dealer. In the last two years, they routinely make mistakes on the billing For three years and until two years ago, I had excellent service from this dealer. In the last two years, they routinely make mistakes on the billing (always in their favor). They also damaged my new Jeep then denied it. They finally fixed it a few months after it happened. I brought my car in for an oil change and then found out much later that they completed a recall while it was there for that particular visit but never changed the oil. The waiting area had a variety of drinks and snacks in the past, but no more. You can have coffee or tap water - and no soft drinks or bottled water. Snacks and soft drinks are only available out in the service bay in a congested service area with lots of traffic. My Jeep is a great car - at least once all the software upgrades were done. When I bought my Jeep, I thought the price was fair. More