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Patriot Chevrolet Inc - Service Center

Hopkinsville, KY

4.2
117 Reviews

117 Reviews of Patriot Chevrolet Inc - Service Center

Sort by
March 23, 2024

Worst customers service ever. I wouldn't ever refer anyone to Patriot Chevrolet. They are fraud More

by KDESMITH214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Perdue
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence travel sales Rep the worst
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Mar 26, 2024 -

Patriot Chevrolet Buick GMC responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me directly at your earliest convenience so we can resolve your concerns. Best, Gene Curtis, General Manager, (866) 464-2012

Helpful
March 22, 2024

Great Service! I would recommend them too anyone. Great customer service. I did not have to wait long. More

by MRTHOMPSON37
Workmanship
Recommend Dealer
Yes
Employees Worked With
Micah Perdue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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Mar 25, 2024 -

Patriot Chevrolet Buick GMC responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and I'm glad we achieved that. Best, Gene Curtis, General Manager, (866) 464-2012

Helpful
March 19, 2024

The dealer ship is great The service on service my car took 1 and half hours with appointment to do simple oil change More

by MICSTROUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Perdue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Patriot Chevrolet Buick GMC responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. I am extremely happy that you left satisfied and do appreciate your business. Best, Gene Curtis, General Manager, (866) 464-2012

Helpful
March 18, 2024

Although there was confusion in ordering my tire and scheduling, tire replacement was quick, and staff were attentive. More

by PHYLLISJD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Perdue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Patriot Chevrolet Buick GMC responded

I appreciate you for letting others know about your experience, Phyllis! If you ever need anything in the future, please don't hesitate to let me know. Take care! Best, Gene Curtis, General Manager, (866) 464-2012

Helpful
March 16, 2024

very helpful. atmosphere great no long wait. when i bought there was a spot with no paint there was no body to fix this today ive had since june so i hope it doe More

by pdsr2381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Perdue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Patriot Chevrolet Buick GMC responded

Thank you for leaving this review. Your comments are important to me, and I appreciate all feedback, as it helps us grow as a dealership. Please contact me so we can further discuss your visit. I look forward to speaking with you. Best, Gene Curtis, General Manager, (866) 464-2012

Helpful
March 15, 2024

Service was good, prompt, and courteous. I really like the email communication when vehicle needs to be serviced. More

by vbc508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Perdue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Patriot Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business! Best, Gene Curtis, General Manager, (866) 464-2012

Helpful
March 14, 2024

7 days before they were able to look at my SUV. It was the alternator, $1370.00 to change an alternator... Crazy expensive. also had to pay for a rental car for 7 days. once they got the chance More

by FABREU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Perdue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2024 -

Patriot Chevrolet Buick GMC responded

Hello, we take your feedback seriously and would appreciate the opportunity to further discuss your experience at our Service Center. Please contact me at your earliest convenience. I look forward to speaking with you. Best, Gene Curtis, General Manager, (866) 464-2012

Helpful
March 14, 2024

I spent over 2500. 00 for them to work on my lacrosse. When I picked it up the check engine light was on. More

by lth6007@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Richardson
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Helpful
March 13, 2024

Very good people to do business with , likable and more than fair. Go there like i did and you will see. More

by anthony2693
Recommend Dealer
Yes
Employees Worked With
Vernon Smith
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Mar 15, 2024 -

Patriot Chevrolet Buick GMC responded

Wow, your kind words took my breath away, Anthony! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Best, Gene Curtis, General Manager, (866) 464-2012

Helpful
March 12, 2024

Did not receive page 2 of my service agreement so I don’t know what materials and goods they used. No tv service in the waiting room. Service terrible. More

by janice.hightower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Mar 15, 2024 -

Patriot Chevrolet Buick GMC responded

Thank you for your feedback, Janice. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Best, Gene Curtis, General Manager, (866) 464-2012

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