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Paul Masse Chevrolet
East Providence, RI
437 Reviews
Paul Masse delivers transparent pricing with the Paul Masse "One Price." All vehicles clearly marked with the best price up front which includes all available rebates, incentives and Dealer discounts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 437 reviews
August 19, 2015
Found the right car for our growing family Paul helped us find a car that was spacious enough to fit our family with 5 children. He was very knowledgeable and personable and easy to deal with. Paul helped us find a car that was spacious enough to fit our family with 5 children. He was very knowledgeable and personable and easy to deal with. We had a great experience at Paul Masse Chevrolet and will continue to do business with them in the future. More
by bethany440
Employees Worked With
Paul Dragich
Helpful August 19, 2015
Thank you Wayne Great sales from Wayne. Not pushy at all. Great price on my trade in and on the purchase as well. Very happy with the overall process. Great sales from Wayne. Not pushy at all. Great price on my trade in and on the purchase as well. Very happy with the overall process. More
by Shibs
Employees Worked With
August 13, 2015
NEVER buy "Certified" here Bought a "certified" pre-owned Chevy Silverado here in April 2014. The only reason I got any sort of a deal on the price was because the certified pr Bought a "certified" pre-owned Chevy Silverado here in April 2014. The only reason I got any sort of a deal on the price was because the certified pre-owned vehicle had physical damage. I spoke with Dave Wellington on the phone prior to driving 1.5 hours to look at the vehicle. Dave brought the vehicle around, and before he could even get out of the truck I saw a dent that had already begun to rust. They told me that the reason that the vehicle was priced so aggressively was because of the physical damage, but that mechanically it was fine, which so far has been true. However, once I got home, another 1.5 hr ride, my wife hopped in the back seat, and being the great mother she is, checked to see how our children would fit. Turns out that all 3 rear seat belts were torn. Both outside ones were still attached, but torn 2/3 of the way through. The middle one was torn all the way through. I find it very hard to believe that seat belts are not part of Chevrolet's 172-point Certified pre-owned inspection process. Instantly, I called to complain and request that this get fixed at their expence. They did agree to do this, but would not let me get the work do at any of the 20+ Chevrolet dealers closer to my home. So, once they ordered the belts (1 week later) I drove another 1.5 hour to get there just to find out that they had ordered the wrong belts and that I would have to come back again...xxx!!!!!!!!!!!!!! Its a Silverado, there must be 100 of them on their lot, couldn't swap some out and fix the vehicle that they own at a later date??? Finally, they offered to send a driver to my house to pick up my truck and drive it back there to get the belts fixed (another week later) and assured me that it would be returned with a full tank of gas. Well, the work was finally complete, but I had less gas than when it left. They must have tried to just re-fill what they had used. I called and spoke with Dave Wellington about this and he told me to come back down, 1.5 hrs, to get my tank of gas. YEAH RIGHT!!!. No offer to mail a gas card, that would be the easy fix. Any half-witted sales man would know that. I will be happy if I never even drive by this dealership again. O yeah, the finance girl had the worst attitude. I would say what I really think of her, but then this review might not get posted. More
by 87monte
August 08, 2015
firt time leasing We had an exceptionally cordial, knowledgeable salesman who discussed all the leasing options with us without ever being pushy or persistent. He patie We had an exceptionally cordial, knowledgeable salesman who discussed all the leasing options with us without ever being pushy or persistent. He patiently listened to our questions and concerns. He was thorough, and totally committed to good customer service. He was a pleasure to work with. More
by Pb3
Employees Worked With
Paul Dragich
August 04, 2015
Very professional, curteous, and accommodating staff The dealership was neat and clean. My salesman Jarid Butler was very knowledgeable and friendly. Made the car buying process an easy one. Very happy w The dealership was neat and clean. My salesman Jarid Butler was very knowledgeable and friendly. Made the car buying process an easy one. Very happy with my new truck! More
by Michael85
Employees Worked With
Jarid Butler
August 02, 2015
Great Experience Awesome experience. No nonsense approach. Everything is right up front. No extra wheeling and dealing. Highly professional team and very knowledgeabl Awesome experience. No nonsense approach. Everything is right up front. No extra wheeling and dealing. Highly professional team and very knowledgeable. HI highly recommend this dealership. Paul Dragich was very down to earth. Love my Silverado. John B More
by John B
Employees Worked With
Paul Dragich
July 29, 2015
THEY HAVE A NO NONSENSE APPROACH ! THIS DEALER DOES WHATEVER IT TAKES TO HELP YOU BUY A CAR. WAYNE GUINDON WAS VERY GOOD EXPLAINING ALL FEATURES, WARRANTY AS WELL AS SCHEDULED MAINTENA THIS DEALER DOES WHATEVER IT TAKES TO HELP YOU BUY A CAR. WAYNE GUINDON WAS VERY GOOD EXPLAINING ALL FEATURES, WARRANTY AS WELL AS SCHEDULED MAINTENANCE! More
by pinetree
Employees Worked With
July 15, 2015
Another Fantastic Experience My third purchase/lease with Paul Dragich and his team and each time has been flawless, pleasant and informed. The group is highly professional, has My third purchase/lease with Paul Dragich and his team and each time has been flawless, pleasant and informed. The group is highly professional, has excellent knowledge of their product and conduct business in a very forthright way. Not to mention that the Volt is just an exceptional vehicle. I will continue to trust Paul and his team when I need to make a car purchase. More
by mgf11
Employees Worked With
Paul Dragich, Tejal Santoro
July 15, 2015
Outstanding This dealership goes above and beyond in its effort to satisfy the customer. I personally dealt with Paul Dragich, Tejal and J.P. All very knowledgabl This dealership goes above and beyond in its effort to satisfy the customer. I personally dealt with Paul Dragich, Tejal and J.P. All very knowledgable, friendly and professional . They truly understand the meaning of customer care. Paul Dragitch not only sold me my new Silverado, but I also bought my new C7 Stingray from him as well. A great guy and great salesman. Mr. Masse you have a great team at your dealership. Thanks for another outstanding Corvette show. Would love to do lunch with you. Thanks to the team. Bob Hines Fly Fish Rhode Island More
by Flyfisher
July 14, 2015
AMAZING I was looking for a new vehicle for my business, I went to two dodge dealerships. Both of them were rude and not professional at all. I went to Paul M I was looking for a new vehicle for my business, I went to two dodge dealerships. Both of them were rude and not professional at all. I went to Paul Masse, My salesman was Paul Dragich, He was professional and played no games with pricing. (like the other dealerships) I give him 5 star plus review. I will always go to Paul Masse. I will be there every 3 to 4 years to buy another. I highly recommend them, You want a new vehicle Got to Paul Masse you will be treated Amazing..... More
by Katzpet1123
Employees Worked With
Paul Dragich
