This is the letter that I wrote to Mr. Paul Miller, the owner of this dealership:
Mr. Paul Miller
Paul Miller Inc.
179 Route 46 East
Parsippany, NJ 07054
Dear Mr. Miller,
I wanted to write you this letter to let you know of my recent experience at your Paul Miller Value Center in Parsippany.
I went there with my wife to look for a used Audi A-4, 2010 or newer. Your salesman Mr. Matt Campbell came out to greet us and was more than happy to show us around. We noticed a white 2010 on the lot, and it was a manual, just like my wife wanted. The car appeared to be owned by a picky owner and was very clean.
Matt took us for a test ride, and was in no hurry to rush us out of the car. He let us drive the car until we were satisfied.
I negotiated the deal with Matt via e-mail and cell phone on Monday 4/15. Matt was a pleasure to deal with, since I work in a plant and am responsible for keeping the machines up and running. My day can get away from me in a hurry. Matt was easy to reach and patient to hear back from me.
I should also note that Mr. Jim Federico, your sales manager, was also great to deal with.
When I came in on Monday night to start the paperwork process, Matt took care of me right away, and Jim even came in $23 under our negotiated deal! How often does a car salesman cut you some slack at deal time? That was a nice surprise. What was also a nice surprise was the full tank of gas. That is a quality dealership, I must say.
When I came in to pick up the vehicle, the car was washed and ready and looked beautiful. I should note that there was an internet snag going on at your dealership and the internet at the Porsche dealership was not working. This was no match for your business manager, Mr. Anthony Rassouli. Although he couldn't finish the deal at his desk, he took the time to go across the highway and finish the paper work at your Audi dealer. He took my paperwork and another customer's over there to finish it and got me out rather quickly.
I should also note one more pleasant surprise. During the safety inspection of my vehicle, they found that the front brakes needed replacing. they installed new front pads, which will save my some headaches in the future.
To say that your dealership was a pleasure to work with, would be an understatement. Of all the cars I have ever purchased, I would have to say that the purchase of this used A-4 was the easiest. I have to give credit to Matt Campbell, Jim Federico and Anthony Rassouli for making it that way.
Thanks for a great experience and I'll mention it to my friends, should they be looking for a used car.
Have a great day.