I had been looking at used vehicles on cars.com for a very long time. When I finally decided on the model of car I wanted to buy I found Paul Miller VW in Bernardsville had several cars that were possibilities. After a disaster the week before in which I drove 6 hours to and from a dealership to see a car that had already been sold (my fault). This time I made sure the cars I wanted to see were still there. The salesman I dealt with, Phil Drogon is a really nice, no pressure, very accommodating type of guy. Paul Miller offered me the highest trade in value for my vehicle that I had gotten up until that point. They worked on the selling price a little bit and they made it easier for me to put a deposit towards the purchase as well. I ended up making another trip back to the dealer the following week because in my haste to make a deal I had forgot to bring all the stuff that went with my trade in (extra keys, parts, etc.). Also I had seen some minor issues on my 'new' car when I brought it home that I had not seen when I had bought it the week before. Phil and everyone that I dealt with at Paul Miller VW were great. They adjusted a door that wasn't closing flush. They buffed out a minor blemish on the hood. Most importantly and impressively they were able to remove a small dent on a crease in the body work that I thought for sure wasn't going to come out. Also while I was waiting for the repairs to be done I ordered some parts which I got at a discount. I work for a company that customers are offered the opportunity to give their reviews on the service we perform. Unfortunately the majority of the reviews are negative because that is human nature. You know the saying, I'm paraphrasing here, an unhappy customer will tell 20 people vs. a happy customer who may tell 1. This is why I realize that it's important to recognize outstanding service. I know I personally wish more satisfied customers would let my boss know that me and my co-workers did a good job. Thanks Phil and crew! I appreciate the way you took care of me and my new ride!
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