About Us
Copyright 2014 DR Media Holdings, LLC
Search

Paul Miller Volkswagen of Bernardsville

118 Morristown Rd, Bernardsville, New Jersey 07924
Sales: (908) 766-1600

Makes: Volkswagen|Service Center
 
Good
74% Recommend

Overall Rating 4.2

191 Lifetime Reviews

Write a Review
Paul Miller Volkswagen of Bernardsville
191 Lifetime Reviews

Hours: Closed

Paul Miller Volkswagen of Bernardsville Info
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.

Nearby Certified Dealers

191 Dealership Reviews
Filter Reviews By:


Reason For Visit
Service

"I'm done with Paul Miller VW"

I'm going to move to a different dealer. Ever since Paul Miller took over from Bernardsville VW the experience has gone down hill. Now they charge a Misc Fee for each service on top of their normal service charges.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Tom
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"Consummate professionals with the utmost integrity"

Jeff Brandon and Craig Dotoli made our car leasing experience a pleasure! They were both consummate professionals who took the time to address all of our questions and concerns. Most importantly, unlike with some other dealers we visited, Paul Miller VW stood by the details and terms set forth in its ad.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Jeff Brandon, Craig Dotoli
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (Used)

"If you like a runaround this is the place for you"

I've had to edit my comments at the risk of being too long-winded. The Readers' Digest version is this: after deciding to purchase my VW on behalf of a family member at lease end I was told by VW to deal directly with the dealer to streamline the process. Of course, there's also a profit for the dealer but I'm alright with that if they make the process easier. Dealing with the finance manager at this dealership -Craig Dotoli- turned out to be an exasperating experience. The requested sum of money was paid to the dealer, including all motor vehicle and registration fees for the out-of-state transaction. By the way, this final sum was several hundred dollars higher than the initial quoted price and was not really satisfactorily explained; yet, I wanted to complete the transaction and wanted to trust the integrity of the dealer. (You can stop laughing now!) In summary here 's what happened: a) the car couldn't be driven for ten days after the temporary plate expired because the dealer didn't realize they had already received the necessary paperwork from VW and that it was just sitting on someones' desk in the interim; b) calls to Craig Dotoli during this period resulted in not a single callback; only persistent calling got me through and his explanation was "we haven't received the paperwork yet"; c) the registration fee had not been paid to the state even though this fee was specifically paid for with my check. Item "a" is excusable as a normal screw-up that could happen anywhere. But the persistent lack of communication from the finance manager was intentional. He's one of those people who uses voicemail as a "do-not-disturb" sign. Worst of all, the registration fee that the dealer collected from me was not paid to the motor vehicle bureau. No explanation has been forthcoming. This is a nice, clean-looking dealership but I was treated very shabbily by their finance manager who, with his profit in hand, just wanted me to disappear. Caveat emptor!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Craig Dotoli
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"Amazing Service"

Domingo Iglesias and Craig Dotoli were amazing! I was in an accident with my 2012 Passat and on Tuesday was told by insurance it was a total loss. I was completely without a car. I went straight to Bernardsville and Domingo and Craig were on the situation straight away. I was even able to pick up the car that day. Domingo even followed me to drop off my rental and bring me back to the dealership. What a class act. Thanks for all your help and making an incredibly stressful situation bearable.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Domingo Iglesias, Craig Dotoli
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"Painless"

Well satisfied with the painless experience of leasing a Jetta from Bill Gaffney at Paul Miller. No pressure, friendly and well informed. Took about 1.5 hours including test drive and picked up car following day.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Bill Gafffney
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"Great First Buying Experience"

I was referred to Domingo by a trusted family friend and it was a great decision! After having looked at another dealer I went to visit Domingo and the Paul Miller team and immediately felt like family. Domingo made my first car buying experience as smooth and simple as possible, and worked to meet all my needs, both in what I wanted in a a vehicle and financially. I am so excited to drive my new 2014 Jetta and had such a great experience that my family members have already started speaking with Domingo about purchasing their next car from Paul Miller Volkswagen!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Domingo Iglesias
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"2015 Golf"

I am extremely satisfied with my experience of leasing a 2015 Golf. Peter Franzoni kept me updated on the arrival information of my vehicle which I had ordered a few months previously. Peter gave me an excellent introduction to the new Golf's features when I picked it up.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Peter Franzoni
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"Paul Miller Volkswagon of Bernardsville"

We were pleased that it was real easy to do business with this dealership specifically with Jeff Brandon. He was knowledgeable and took the time to not only explain the car features but after the sale introduced us to the service department. I was real pleased to know that this dealership offers loaner cars when it's time to bring in your car for service.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Jeff Brandon
More

Did you find this review helpful?

Yes


Reason For Visit
Service

"First Service visit since purchasing my 2010 Passat VW "

The appointment was done promptly as scheduled and all was handled well. The service representative Tom, was helpful and came outside with me after the car was finished to help program the Bluetooth cell phone for the car. The car was ready and washed.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Tom
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"Leasing a Volkswagon Jetta"

Greeted in a very friendly way by Peter Franzoni. He spent time talking about all of the safety features, let us test drive the vehicle and went over all of the features/options. Very pleasant experience and no pressure. Craig also did a great jon getting all the paper work together for financing. I would recommend this dealership to others.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Peter Franzoni
More

Did you find this review helpful?

Yes
1
...
1 - 10 of 191 results

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory