Paul Moak Subaru

My first impression was with the cleanliness of the facility. Several salesMEN appeared taken aback when I requested a female salesperson, but Lynn Hancock was worth every minute of my half-hour wait f facility. Several salesMEN appeared taken aback when I requested a female salesperson, but Lynn Hancock was worth every minute of my half-hour wait for her! I was very impressed with Lynn's knowledge of the Subaru Forester. Lynn did not pressure me to test drive a more expensive model; she did suggest that I experience the power of the turbo engine for comparison with the lower horsepower. I'm glad that she did; I would not have been satisfied with the slower acceleration of the lesser power. Lynn didn't rush me to choose a vehicle. We spent a lot of time talking about the differences between my candidates. Lynn also didn't rush through the money talk. I expected the fast, confusing trickery of a car deal, but was so thankful when Lynn walked me through the calculations several different ways until we reached a mutual agreement on price. Our business was completed in about 3 hours; I honestly didn't feel taken advantage of; and I didn't have to bring a man with me to feel like I was treated fairly! I told Lynn that I felt like my experience that day was "decent." And it was. The follow-up thank you call from her the next day was unexpected, as was her card that said I was appreciated. They both felt genuine. And I liked those feelings enough that I will recommend Lynn Hancock regardless of where she works! Oh, and the car's nice, too. More

Our vehicle required a major repair. (Headgaskets) Repair was timely. All employees were friendly. Service and communication throughout was outstanding (For example, though we did not ask for them, the te was timely. All employees were friendly. Service and communication throughout was outstanding (For example, though we did not ask for them, the technician provided photos via e-mail during the repair). We are very happy with the work and the cost. We enthusiastically reccomend this dealer's service to all. They have our trust. More

Replaced timing belt, water pump, belts, etc. I thought it was pricey but it could have been standard prices. Service was quicker than I expected. People were very friendly and seemed very knodlegeable. De it was pricey but it could have been standard prices. Service was quicker than I expected. People were very friendly and seemed very knodlegeable. Dealership was clean, even new looking. If it stays running a long time I will remain a happy customer. Mechanic came and answered my specific questions about filters, etc. Seemed very accessible. More

Although we reside in West Monroe, Louisiana, we have bought our last 3 automobiles from Paul Moak in Jackson, Mississippi. We have always returned for service on both a previous Volvo and our latest tw bought our last 3 automobiles from Paul Moak in Jackson, Mississippi. We have always returned for service on both a previous Volvo and our latest two Subarus. The fact that we choose to drive approximately 250 miles for both sales and service should speak to how highly we value both the dealership and its service departments. Personal attention, genuine concern, efficiency, and good workmanship can be counted on with Paul Moak people. My wife and I look forward to years of continued good experiences with Paul Moak Volvo and Subaru. More

Great Dealership, friendly people, knowledgeable staff & maintenance personnel. Beware of easily being pushed for un-needed maintenance; in other words get details. i.e. squeaky brakes may not need changin maintenance personnel. Beware of easily being pushed for un-needed maintenance; in other words get details. i.e. squeaky brakes may not need changing, just anti-squeak put on. Overall, great staff and experience working with them. They have always been prompt on service and quality of work. More

I was out shopping on Saturday, March 6, 2010 for a new vehicle and had test driven several SUV's. I had seen a commercial about Outbacks and decided to stop by and winded up buying the Subaru Outback 3.6 vehicle and had test driven several SUV's. I had seen a commercial about Outbacks and decided to stop by and winded up buying the Subaru Outback 3.6R. I was very satisfied how the Outback made me feel safe and how the SUV feels heavy on the road. I decided that this was the one I wanted. I had a very hard time making the decision because I inherited my mom's 2001 Lincoln Town Cartier due to her death and this was my first vehicle purchase without my mom beside me. Overall the staff made me feel comfortable and I made my decision to purchase the Outback. The hardest thing was cleaning out my mom's car and saying my goodbye. Today I'm very happy and pleased with my purchase. More

My husband and I just recently purchased a Subaru Outback, which we love! It is a 2009 CPO car, and it is in excellent, like-new shape. As for our experience working with the Paul Moak dealership in Outback, which we love! It is a 2009 CPO car, and it is in excellent, like-new shape. As for our experience working with the Paul Moak dealership in Jackson, the service was as great as the car itself. Everyone was so friendly. They were very patient with us while we were making our decision; they even let us have the car for the afternoon to help in making our decision easier. (I think they knew the car would sell itself.) After purchasing the car, we noticed the floor mats were missing - the car had been previously owned by a rental company. Ms. Hancock, the sales represtative, ordered us replacement mats free-of-charge. We could not have asked for a better car-buying experience. We highly recommend working with Paul Moak Subaru in Jackson. More

This dealership is exceptional. I have bought several Subaru's here and from other dealerships around the country because I am retired from the US Navy. This group of fine people and this dealership alw Subaru's here and from other dealerships around the country because I am retired from the US Navy. This group of fine people and this dealership always remembers you and what your needs are. Paul Moak's Customer Service and the dealership are number one. I look forward to a long and continuing friendship and relationship with them. Thanks for all you do Paul Moak Subaru. More

I purchased a used vehicle from Paul Moak automotive and after making my purchase discovered it did not have a few of the accessories that were listed on the sticker and internet ad. The executive managemen after making my purchase discovered it did not have a few of the accessories that were listed on the sticker and internet ad. The executive management team at Paul Moak went above the call of duty to be sure I was satisfied and had the accessories added at no cost to me. Needless to say, a situation that could have become very unpleasant was resolved quickly and they made sure the customer was satisfied. Thank you. More