Paul Thigpen Chevrolet GMC

DISGUSTING! !! A MUST READ !!! In September of 2024 I purchased a 2018 Cadillac CTS off the front line of Paul Thigpen Chevrolet. I was assured by Thigpen sa !! A MUST READ !!! In September of 2024 I purchased a 2018 Cadillac CTS off the front line of Paul Thigpen Chevrolet. I was assured by Thigpen sales staff the car was in great condition. They delivered the vehicle to a family member in Florida. Unfortunately, the family had nothing but problems with the Cadillac. I flew to Florida and took the car to the local General Motors/Cadillac Dealer. They inspected the car and gave me an estimate of $8,398.18 to fix everything wrong with it! When I questioned the very kind service manager he replied "That is what happens when you buy a SALVAGED car !!!" He proceeded to provide me a General Motors internal report showing that this Cadillac CTS was SALVAGED and recommended to be SCRAPPED by General Motors in early 2019. Over the next month I took all this information and contacted Management at Paul Thigpen Chevrolet. I attempted to speak to Paul Thigpen himself, but was told on two occasions "He does not speak to customers"....amazing. His COO Stephen Gorden advised me Paul Thigpen lives on an island and does real estate deals and doesn't have time to deal with customers of his dealerships. Over the next month, and much arm twisting, Thigpen Chevrolet agreed to take the car back and return "most" of the money spent on it. It was a terrible ordeal. Ten days later I happened to check the Paul Thigpen Chevrolet website and could not believe my eyes! There was the same 2018 Cadillac CTS VIN number 1G6AP5SX2J0183106 back up for sale ?!?! The listing had absolutely no mention of the SALVAGE and SCRAPPED history. In fact the price was increased by over $6,000 to $21,000+ Today I telephoned the dealership and spoke to Mr. Dave Anderson, the General Sales Manager. He was totally aware of the whole situation and had full knowledge that General Motors deemed this Cadillac as SALVAGE and SCRAPPED. He advised me Thigpen purchased the Cadillac from Manheim Auction and Manheim would not take it back. He flat out stated he "does not want to be stuck with it". I pointed out how disgusting it is that he and Paul Thigpen are now attempting to resell this Cadillac and stick it to another poor customer in hopes the new buyer doesn't check its history. I strongly recommend you think twice before buying anything from a Paul Thigpen dealership. They have clearly demonstrated they will knowingly sell SALVAGED and SCRAPPED vehicles to unwitting customers. SHAME, SHAME, SHAME ON DAVE ANDERSON AND PAUL THIGPEN. More

They made it easy to trade my car for a New one friendly staff it was a pleasant experience staff it was a pleasant experience More

I work in the Auto Industry, so my expectations are probably a bit higher than most. Everyone involved in our decision process to purchase our first EV were very helpful and knowledgeable about the EV' probably a bit higher than most. Everyone involved in our decision process to purchase our first EV were very helpful and knowledgeable about the EV's. Feels like a new world and we are driving to it quietly and comfortable with our decision. Great Team at Paul Thigpen Chevrolet in Vidalia. More

I was treated so well the first time I knew if I ever wanted to purchase another vehicle that I was going back. I did just that and they did not disappoint. They are so caring and motivated to find what wanted to purchase another vehicle that I was going back. I did just that and they did not disappoint. They are so caring and motivated to find what is just right for you. More

The whole staff is pleasant, welcoming, and makes you feel at home. The whole process was quick and easy. feel at home. The whole process was quick and easy. More

Thigpen made my trade in and my purchase very fast and fun. I will definitely go to Thigpen for my next deal as well. fun. I will definitely go to Thigpen for my next deal as well. More

The work completed was done in a timely manner, The service rep was very courteous and professional. service rep was very courteous and professional. More

I spoke to Bootsy Barnes regarding the possible purchase of a new car. With my being a senior citizen, I found him to be very patient and understanding. He explained things in detail and although I was unab of a new car. With my being a senior citizen, I found him to be very patient and understanding. He explained things in detail and although I was unable to make a purchase at this time, I did not feel pressured or disrespected. I was very impressed and when l do make a decision to buy my next vehicle I plan to purchase it from Bootsy at this dealership. More

Great experience from the initial phone call to the completed purchase. Im happy with zero complaints. The team that assisted me was professional, friendly, upfront and most importantly honest. My trad completed purchase. Im happy with zero complaints. The team that assisted me was professional, friendly, upfront and most importantly honest. My trade-in offer was within KBB range and the vehicle I purchased was listed below the market value and other like trucks in the surrounding area. I appreciated not being surprised with additional fees when I came into the dealership. (I recently had a HORRIBLE experience at a Florida dealership) Everything agreed to over the phone was honored upon my arrival. Thank you for a fair/easy trade. Highly recommend! More

I WILL NEVER RETURN. Do not give them your business. One star because I have to. Disrespectful and unprofessional environment. Customer service was nonexistent after th Do not give them your business. One star because I have to. Disrespectful and unprofessional environment. Customer service was nonexistent after the sale was made. I was hung up on by the sales manager and had to reach out to the Auto Group to obtain vital information about my vehicle. More