Paul Thigpen Chevrolet GMC

This place has no communication between employees, I drove 4hrs for a vehicle that they said was mine and upon arriving they told me someone else has put a deposit down on the vehicle and now all they s drove 4hrs for a vehicle that they said was mine and upon arriving they told me someone else has put a deposit down on the vehicle and now all they say they can do for me is put some gas in my tank More

The men working with us were very polite & made sure our deal was fair & what we wanted. They made sure the truck was clean and ready when they said it would be! I'm very pleased & enjoying my trick! deal was fair & what we wanted. They made sure the truck was clean and ready when they said it would be! I'm very pleased & enjoying my trick! More

Great service! This was a great experience, it didn’t take us very long and everybody was willing to help with any questions, Or concerns. Anything that had to do wi This was a great experience, it didn’t take us very long and everybody was willing to help with any questions, Or concerns. Anything that had to do with the car was set up before we left and we didn’t even have to ask. Thanks! More

Oil Change Paul Thigpen Chevrolet has the best service center I've dealt with! As always I called Jason in service to ask when I could get my oil changed. He s Paul Thigpen Chevrolet has the best service center I've dealt with! As always I called Jason in service to ask when I could get my oil changed. He said today. He sent someone to STC where I work and picked up my vehicle to be serviced. In a few hours the same guy brought my car back with the invoice. I never had to leave my job to take my vehicle, pick it up or to pay for the service. They have exceptional service. More

Awesome experience Wonderful friendly team. Exceptional service. Kid friendly.. beautiful facikity and waiting area. Professional staff always willing to assist and an Wonderful friendly team. Exceptional service. Kid friendly.. beautiful facikity and waiting area. Professional staff always willing to assist and answer any questions or concerns. Not a long wait time. More

Purchased new truck Meshon was a great salesman. He was knowledgeable about the truck and explained it very well. Went out of his way to meet every need and question i ha Meshon was a great salesman. He was knowledgeable about the truck and explained it very well. Went out of his way to meet every need and question i had. More

Excellent Salesman Clint Sumner was exceptionally kind and knowledgeable about the vehicle I was interested and answered all questions. Everyone was friendly a Salesman Clint Sumner was exceptionally kind and knowledgeable about the vehicle I was interested and answered all questions. Everyone was friendly and this is my second purchase with this dealership. More

The worst auto purchase experience I have ever had. We decided on a Silveraido crew 1500 the salesman was not aware that the truck we wanted did not qualify for the available discounts. We discussed the We decided on a Silveraido crew 1500 the salesman was not aware that the truck we wanted did not qualify for the available discounts. We discussed these discounts prior to even looking at the available trucks. This caused a lot of confusion and my spouse felt like we were being taken advantage of. We agreed to purchase a different truck that qualified for the discounts. Our salesman kept disappearing and had to be located multiple times. I filled out forms and was told my credit would not be checked until we decided to move forward with the purchase. He was out of the room five minutes and I started receiving notifications on my phone that my credit had been accessed. We traded or 2016 Jeep Cherokee Trail Hawk and had to get the consumer protection agency involved in order to get the existing loan paid off. It took multiple calls to have the registration electronically processed. I will never set foot in a Thigpen dealership again. Not one person took responsibility to solve our challenges. Dealing with everyone was extremely frustrating and challenging. That was when you could speak to a live person, not one voicemail was ever returned. More

Still getting the runaround after 3 months! My son purchased a used vehicle from Thigpen automotive group in early May of this year. Our lien company still has not received the title and we are My son purchased a used vehicle from Thigpen automotive group in early May of this year. Our lien company still has not received the title and we are unable to register the car in our state due to missing paperwork. He has tried calling multiple times with the promise that someone will return his call or that the person who completed his title paperwork "is out of office". We called once again today and got the same story that the person who completed the paperwork was not in. We've had to notify the lien company as well. Pieces aren't adding up as to what has taken 3 months to obtain this information. Still waiting to hear from them but the customer service has been extremely poor and very frustrating especially because we are out of state. More

Purchase and service have all been exceptional. The staff is friendly and helpful. I will definitely recommend this dealership to my friends and family. Look forward to doing business again at thi The staff is friendly and helpful. I will definitely recommend this dealership to my friends and family. Look forward to doing business again at this location. More