Peake BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Peake BMW:
Took my X3 in for a simple battery replacement. Car has 48k miles and had to be jumped off. A quick diagnostic at my local gas station revealed that the battery would not hold a charge. Since it was under warranty, I took it to Peake for repairs.

Well, it's day three and Peake has yet to even touch my X3. In the meantime I do not have transportation and Peake flatly refused to provide a loaner.

Replacing the battery takes about an hour. To do this they will have kept my car for over three days.

Ask yourself, is this luxury car service ?

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Reason for Visit: Service

I recommend this dealer: No

My Review of Peake BMW:
the dealership thinks customers are stupid and outright lie to us. they threw us a junk tire as our "spare." they changed all four tires on us, even though our local gas stations had carefully checked the car and recommended we change only the two front ones. they insisted that the BWM luggage carrier came with only one key. they keep us waiting indefinitely. they don't return calls or e-mails. i would not buy a BMW again if we remain in new orleans as i can't stand dealing with these thugs.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Peake BMW:
My ratings for 5+ is for Mike Dugas. He's the best Service Advisor there is at Peake BMW. Out of all my scheduled services, Mike Dugas has been the only SA that has made me felt welcomed. He ensured that my car was entirely serviced before it was given back to me. If anyone needs service, please ask for MIKE DUGAS.<br><br>On the other note, prices at the Parts Dept. are a RIP! You're better off ordering online from Circle or Pacific BMW.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Peake BMW:
I brought the car in for service and luckily I found no problem with the work done. The problem was that when the car was dropped off they started to write the work order up on the hood of the car. That was avoided by the eyes I gave him. I can only imagine what happens to your vehicle behind the garage doors if they see no problem doing things like that in front of you. Also, when the car was picked up the receipt said that they washed the car and that did not happen. Honestly I was happy about that because I am the only person allowed to wash my car but why lie about something like that? Take your car to Bimmerwerks in Harahan. Jim is the best.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Peake BMW:
my transmission would not shift out of second gear, it happened just after I had a tire changed. I told them of this, asked if the tire change might affect this, asked if the computer needed to be reset. The service man said I needed a rebuilt transmission at $4700. I took it to European Automotive in Jackson, MS. They put the right size tire on the car, cleared the computer codes and charged me $70. I had to drive the car at 40mph for 200 miles to get this done.

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