Peake BMW - Service Center

Horrible service advisor!! Total disbelief! Wow! Horrible service! No one could tell me anything about my car. No answers or call back! Had to leave my home over twenty miles to Total disbelief! Wow! Horrible service! No one could tell me anything about my car. No answers or call back! Had to leave my home over twenty miles to go to the dealer to get an update! An update! More

rip off back brake light was out, check with bmw light was on recall, took it in to peake bmw, ,i was told also that my i needed some other work, ok , somethi back brake light was out, check with bmw light was on recall, took it in to peake bmw, ,i was told also that my i needed some other work, ok , something at a cost of 145.00,ok. a week later break light fail to go out, after having a dead battery, in parking lot, took my car back to bmw, on a monday, after a couple of hours , chuck said i would have to leave it, they could not figure nout the problem, electrical components was causeing a problem, he showed me approx. 3 o4 pages that could be the problem. but he had never seen anything like these problen, butn there nwas water in the battery compartment, ibut it would be ready for the next day tue, tue ni was told , they still couldn't find the problem, but i ask ncould i get a loner, no waiting list was long, but there nwas a shuttle,wednesday i was told ,still didn't know the problem, later got call from chuck ,state the light was working, but the other problem would cost $4,500 to fix, i refuse , pick up my car thur, ask for a copy of the thing chuck sid was a problem, ,he told me i was rude, because i talk with my hand, he give me work order on someone else car, also i heard aother tech. offering a loner car to another customer,when i first went back to them regarding th break light they wanted to charge me $143.00because the tech had to get paid.,one of the worst bmw service center in the world, there should do a class action against them More

PLEASE READ THIS! Great service from Kristen, Sivan, Richie Peak BMW Service department had provided me with THE BEST CUSTOMER SERVICE on multiple occasions. Their services had improved markedly from other revi Peak BMW Service department had provided me with THE BEST CUSTOMER SERVICE on multiple occasions. Their services had improved markedly from other reviews I see in the past. My name is Georges Joseph and I m a physician in the New Orleans area. Couple months ago, they replaced the dash on my new X5 50i and did an impeccable Job. Richie was my service rep then. And last weekend, my 335i bmw broke down. When I arrived to Peak's service department, Kristen and Sivan went out of their way to help me and provided a courtesy car although I arrived after the rental car was closed. They were very polite, helpful and genuine. I was extremely pleased with the service provided. More

unsatisfied with their customer service manager My car was in their shop for about a month, I have a 2012bmw x5! I live in Mississippi and would drive up about every week Bc they would call and say My car was in their shop for about a month, I have a 2012bmw x5! I live in Mississippi and would drive up about every week Bc they would call and say that my car is ready! Takes me about 1 hour 40min each way! Each trip I made up there, upon reinspection it seems like they would find something that wasn't done or taken cared of that was in the work order! Why would you not do that causing inconvenience to a customer who has to drive that far?! On top of that, they washed and supposedly had my car ready but then backed my car into another car which caused further delay, another trip back home! Few months after, my car is back in the shop due to a coolant leak that they repaired previously! You know what the surprise is?? The reason why it was leaking is Bc their technician (bmw specialist) installed it in incorrectly! No way huh? Yes that happened! Also my supposedly washes and detailed car came back filthy! Wow!! Never again.. I'm trading in my vehicle to purchase something else! More

Horrible! Zero stars is more appropriate! Many bad experiences with this dealer....the service department really takes the taco. I was totally ripped off on a n Zero stars is more appropriate! Many bad experiences with this dealer....the service department really takes the taco. I was totally ripped off on a new tire. I was charged $410 for a run flat tire that turns out I could have ordered online or from a local shop for $176. No joke - the EXACT SAME TIRE! On top of paying more than double what the tire is worth they charged an additional $130 for "mounting & tire disposal fee". That's a $540 total service department screw your day up special. I feel like such a fool for letting them do this to me. The experience of buying a car here is also a major disappointment from my trade in value to depreciation of my current car. I was duped. Beware of this dealer! More

Service Department is a disgrace Have owned 700 series since 2001. each one was purchased new. This service department has gone from just OK to bad to terrible. all the bad reviews Have owned 700 series since 2001. each one was purchased new. This service department has gone from just OK to bad to terrible. all the bad reviews appear accurate. Last time the car was starting rough. Still under warranty, but they could not diagnose a problem. After warranty expired they said that there is a problem. they changed the fuel pump, and a bunch of other stuff worth about $1,700 in bills. Problem persists. Finally after three trips and i am more than $2000 lighter, they decide it must be the fuel filter. Duh! Another $700 later it was fixed by changing the filter. wonder if this is scam because the service agents get a percentage of the take in commissions? At times I took the car to the Mobile dealer, who is always courteous, and things get fixed the first time. i have another friend who takes his car to Baton Rouge. In any case, even though I loved my BMWs, I am a Lexus man now (again) and their service is absolutely fantastic. Mr Peak and his service department is a disgrace to Luxury autom0biles. More

Unbelievably horrible! Scheduled apt for 2006 550i BMW because it was missing, leaking oil and check engine light was on. 1st svc day, 10-6-15(Tues), 8:30am, Svc Advisor-Kai Scheduled apt for 2006 550i BMW because it was missing, leaking oil and check engine light was on. 1st svc day, 10-6-15(Tues), 8:30am, Svc Advisor-Kaitlyn Dauzat. Was cld later with diagnostic/cost, Ok'd chgs. 10-7-15(Wed), no call. 10-8-15(Thurs) was cld, car ready for pickup. 10-10-15(Sun) car still leaking & check engine light on. 2nd scheduled svc apt, 10-13-15(Wed), I asked for rental. Was called later with add'l chgs/less discount given. Ok'd chgs. 10-15-15(Thurs)-no call, 10-16-15(Fri)-no call, 10-17-159(Sat).-no call, 10-19-15(Mon)@3pm, I call Katilyn for status. was adv'd everything working, just need to let it run awhile to burn off excess oil & she will call me later for pickup. 10-20-15(Tues)-no call, 10-21-15(Wed)-no call. At 10:30am, I cld & left voicemail for Svc Mgr, Chuck Skaggs to call me with info about my car. He never called. Later that day Kaitlyn cld @ 2:41pm & said car ready for pickup. Went to pick up car, Kaitlyn didn't acknowledge me when I got there. I went to cashier to pay and had to ask the cashier to come check rental car. My car was dirty in and out, with greasy hand prints all over it. My car had over a half tank of gas when I brought it in. I, didn't realize it was almost empty until I was on my way home. At this point I'm very upset. When I got home, my husband realized the hood wasn't even closed properly! I call Kaitlyn any told her how I felt. It was as if she could careless. The only thing she acknowledged was the guys are responsible for cleaning you car. Sunday,11-1-15, check engine light, AGAIN! Called for another apt, requested new Svc Advisor and to speak with Chuck Skaggs. 3rd svc day, 11-4-15 (Wed), 8:45am. Upon arrival I was told by Kaitlyn she's the one that's familiar with my problem so she will be the one to continue to handling my problem. I was given a loaner car. Kaitlyn was in and out of Chuck Skaggs office, but he never came out to talk with me or reassure me that he will make sure my problem would be resolved. Thursday, 11-5-15 through Saturday, 11-14-15, I did not receive one call from anyone. Monday, 11-16-15, Kaitlyn call & advise car ready for pickup. I returned loaner and picked up my car...no chg. Again, my car didn't have any gas and was not clean, just half wiped down. I had to go back in and tell Kaitlyn I needed gas put in my car. When we got home, my husband had to undo a screw under the hood and redo it because, again it wasn't closing properly. It makes me wonder if anything at all was done. It probably just sat there until the light stop coming on. Monday, 12-14-15 AGAIN... check engine light on! I didn't want to bring car in again, so at 11am I called Chuck Skaggs to ask what were the findings for the engine light. I just wanted to know if I could continue driving the car with the light on or if it needed to be serviced... AGAIN. Mr Skaggs was at lunch, I left a detailed voicemail message for him. Today is Tuesday, 12-22-15 and I'm still waiting for his call. Being offered something to drink is nice, but I would much rather have my car fixed right the first time. The age of the car shouldn't matter, especially when it's always been brought into a BMW dealership with certified technicians. So much for your commitment to excellence, highly qualified technicians and providing exceptional service in a timely manner... or does that only apply to sales?? Only received survey after 1st visit. Never received any others. I guest if you all don't get it right the first time, no one needs to know about the second or third time. II don't know what happen to your service team. It used to be a really great team. You guys in the service department gives Peake BMW a bad name. Such a disappointment! More

the dealership from xxxx this is an update to a complaint a post or rating from November 11th 2015 I took my bmw x5 into BMW to have diagnostic testing I don't believe they this is an update to a complaint a post or rating from November 11th 2015 I took my bmw x5 into BMW to have diagnostic testing I don't believe they touch my truck at all when I bought it there I stated that I'm getting my brakes or the oil that needed to be changed or check for leak maybe I was told at the end of diagonal at end of testing that I was told that nothing was wrong with my car except I need it for new tires well this is as I said an update to the performer rating I really want to have something good to say about it but I dont i bmw cut my car for about 4 days starting with Thanksgiving babe of the day before Thanksgiving and had my car about 4 days and I picked it up with a long list of problems which I believe is out it from BMW not checking my car for an oil leak and I had bought it there's several times for that reason and it wasn't it simply wasn't check I have since contact the Better Business Bureau and an attorney and I intend to pursue legal court and intend to pursue a legal case against them regarding negligence as far as my vehicle is concerned I hope Crisco she was my service advisor he heard my car making a bad sound as its at waiting to be serviced and he said to me oh that your car yet does sound bad he didn't told me after the testing was done that they drove my car around they did not find anything and I believe they did not find anything wrong with it because they never diagnosed it they simply took my money as I stated in my earlier review I really really really wanted to have something good to say about this dealership and my whole experience I take my car to BMW to Peake BMW every time that's why I know it was some kind of negligence on their part and why I'm having to pay $7,000 for repairs because I told him something was wrong I had an oil leak I was told I needed an oil change only once a year but three months after I got a oil change I needed more oil and common sense should have told them why you asked why and do an inspection none Was done!!! EEK BMW very unprofessional very incompetent m after this latest fiasco with them I will be now taking my car to Baton Rouge or some other form Import Specialist I'm very very disappointed in Peake BMW I really they really give BMW a bad name I own two BMWs and I will never get anything done I would not even want them washing my car the last time I had service its looked like they dump a bucket of dirt on the front of it like they just sprayed the top of it with the hose in all the dirt ran down and that's the way they left it I am very disappointed with Peake BMW and I have made a complaint with the Better Business Bureau I have tweeted about this they don't read these reviews because they don't care it's all about the mighty dollar I like to add race is un important with anything to me I love all people but I don't feel I got the same love from BMW I am a black professional woman and I don't know if its a stereotype that black people don't care about their cars or I'm a woman so yeah let's take advantage charge her through the nose this is terrible I hope this review helps any and everyone who's looking forward to buying a car or having service done at Bmw peak BMW should be EEK BMW in Metairie Thank you guys have a good day. More

paid a service charge for lip service! I bought my Bmw x 5 in for service because it was making a grinding noise I was checking in with chris who asked is that your truck right there I can I bought my Bmw x 5 in for service because it was making a grinding noise I was checking in with chris who asked is that your truck right there I can herar how bad it sounds.....I suggested it may be oil or brakes I waited for the verdict and was told my car was fine and I had to pay a service fee which I had no difficulty doing paid drove off in car only to get home less then 10 miles away my check engine light comes on and I have no oil in my car!!! WHAT!!!! I do not think my car was inspected at all in fact if it was the engine cover was left loose that was the only noticeable difference I called chris to let him know that the inspection missed the fact that I had no oil it took all day to get him by phone I left umteen messages he never returned my calls I had to accidentally catch him because he was standing nearby when I called for him so the person got his attention he didn't even apologize for the fact that I had just left there and they simply took my money sent me away for my engine to burn out now 11/21/2015 my car is overheating and making a noise like it's idled really high it's very loud you can hear it around the corner I'm calling to make a service appointment and the phone is constantly busy or forwarded to some unknown # More

Really makes you not want your Beamer. I've had my BMW for 2 years. Purchased it pre-certified from Baton Rouge even though I live in New Orleans just to avoid this dealership. However, who I've had my BMW for 2 years. Purchased it pre-certified from Baton Rouge even though I live in New Orleans just to avoid this dealership. However, who wants to drive an hour one way for basic service: enter peake again. I've brought it to peake for routine service 3 times and each visit has been worse than previous. Issues: - horrid customer service. They tell you vehicle will be ready at a particular time. It rarely is. Difficult to track your agent down. Poor record in retuning phone calls. Etc etc - questionable ethics? I was told car needed xyz service. When I balked at price, agent offered to "work with me". If discounts are available why not offer them upfront. And they should be transparent to all customers. How do I know that the "working with" I'm receiving is equivalent to what others receive. On more than one occasion I was charged for items that were covered under warranty. I had to raise it in order to get them deducted. Really makes me reconsider my ownership of this car. There are other luxury cars in the market one can buy, guys! More