Peake BMW - Service Center

I had my car serviced at Peake BMW for 4.5 years. It was convenient because they gave a loaner vehicle and I didn't have to worry about dealing with a rental. I had a persistent interior noise for which I convenient because they gave a loaner vehicle and I didn't have to worry about dealing with a rental. I had a persistent interior noise for which I brought the car in 4 times in the past 2.5 that they finally got right this last time. Each time they blamed something for the noise and since my extended warranty covered it, I went ahead and had it fixed, only to find that it never solved the problem. I found that each time I brought the car in, they would never do a complete job. For instance, I had an oil change and less than 2 months later, another shop found that I had an oil valve leak--which should have been detected when I got the oil change initially. I got the coolant tank replaced with Peake and they did not check the pressures-- and a month later, I had a problem with my water pump. Had they checked the pressure, they would have realized that they needed to fix the water pump also. But finally the straw that broke the camel's back was when my car was in their shop for 7 days and they called me on the 5th day to tell me that my car had a flat tire and that it was not their fault. I had dropped off the car with fine tires an a complete walk through. They refused to accept responsibility. In addition, they tried to charge me $290 for a tire I could get at another shop for $175. After taking my car back and having the tire replaced elsewhere, I called Richard (the service manager) about my concerns about the tire, the missed work that should have been completed initially, and the fact that there were many MORE miles on my car than when I dropped it off there. He did not return my call. I left him a detailed message about my concerns and he outright ignored me and NEVER CALLED BACK. Peake BMW's service department obviously doesn't care about customer service or their customers. They just try to get customers to pay and get in and out, despite whether or not they've done the job right. I would never recommend anyone to go get their car serviced there. More

Just left Peake to change out wiper blades and it was the worst customer service I have ever seen. I guess black people can`t own a $50,000 car? I can see things never change in Louisiana. I get great custom worst customer service I have ever seen. I guess black people can`t own a $50,000 car? I can see things never change in Louisiana. I get great customer service at realible bmw of springfield,mo You people should call them and get advise bums. More

Took my X3 in for a simple battery replacement. Car has 48k miles and had to be jumped off. A quick diagnostic at my local gas station revealed that the battery would not hold a charge. Since it was unde 48k miles and had to be jumped off. A quick diagnostic at my local gas station revealed that the battery would not hold a charge. Since it was under warranty, I took it to Peake for repairs. Well, it's day three and Peake has yet to even touch my X3. In the meantime I do not have transportation and Peake flatly refused to provide a loaner. Replacing the battery takes about an hour. To do this they will have kept my car for over three days. Ask yourself, is this luxury car service ? More

the dealership thinks customers are stupid and outright lie to us. they threw us a junk tire as our "spare." they changed all four tires on us, even though our local gas stations had carefully checked th lie to us. they threw us a junk tire as our "spare." they changed all four tires on us, even though our local gas stations had carefully checked the car and recommended we change only the two front ones. they insisted that the BWM luggage carrier came with only one key. they keep us waiting indefinitely. they don't return calls or e-mails. i would not buy a BMW again if we remain in new orleans as i can't stand dealing with these xxxxx. More

My ratings for 5+ is for Mike Dugas. He's the best Service Advisor there is at Peake BMW. Out of all my scheduled services, Mike Dugas has been the only SA that has made me felt welcomed. He ensured t Service Advisor there is at Peake BMW. Out of all my scheduled services, Mike Dugas has been the only SA that has made me felt welcomed. He ensured that my car was entirely serviced before it was given back to me. If anyone needs service, please ask for MIKE DUGAS.<br><br>On the other note, prices at the Parts Dept. are a RIP! You're better off ordering online from Circle or Pacific BMW. More

I brought the car in for service and luckily I found no problem with the work done. The problem was that when the car was dropped off they started to write the work order up on the hood of the car. That problem with the work done. The problem was that when the car was dropped off they started to write the work order up on the hood of the car. That was avoided by the eyes I gave him. I can only imagine what happens to your vehicle behind the garage doors if they see no problem doing things like that in front of you. Also, when the car was picked up the receipt said that they washed the car and that did not happen. Honestly I was happy about that because I am the only person allowed to wash my car but why lie about something like that? Take your car to Bimmerwerks in Harahan. Jim is the best. More

my transmission would not shift out of second gear, it happened just after I had a tire changed. I told them of this, asked if the tire change might affect this, asked if the computer needed to be reset. happened just after I had a tire changed. I told them of this, asked if the tire change might affect this, asked if the computer needed to be reset. The service man said I needed a rebuilt transmission at $4700. I took it to European Automotive in Jackson, MS. They put the right size tire on the car, cleared the computer codes and charged me $70. I had to drive the car at 40mph for 200 miles to get this done. More