Pearson Chrysler Jeep Dodge

Not the experts in their field When my jeep wrangler started having issues at 150,000 miles I decided to take it to a Jeep dealership thinking they were the experts. Wrong!!! The A When my jeep wrangler started having issues at 150,000 miles I decided to take it to a Jeep dealership thinking they were the experts. Wrong!!! The ABS, ESP light and traction control lights came on - they replaced the ABS Module. (If you look this up on google, the ABS module isn't the problem but I didn't realize that right away - they're the experts, right?) After calling me to tell me the car was ready, they called me back an hour later saying it wasn't ready - they couldn't get the module they put in to sync and the CHECK ENGINE LIGHT kept coming on. The car was ready the next day and I picked it up - no problem lights on the dash lite up but all of a sudden I had the great Jeep Death Wobble. I had the Car towed back to the dealership - I told them to balance the tires, give it a front end alignment and check the steering stabilizer and trac bar (this is when I used google). They called me 4 days later, said it was ready, all it needed was a steering stabilizer - they did not balance the tires or give it a front end alignment. When I left the dealership, I realized I couldn't make a U-turn on Broad Street and the Wobble returned - within 20 miles. Back to the dealership. Four days later, they called to tell me I needed a front end alignment and new tires. Unfortunately, the tires were Goodyear Wranglers with less than 30,000 miles on them and I had told them to do the front end alignment the week before (seriously?) I drove the car to a garage by the airport (TNT) - within 10 minutes, they knew it was the Trac bar and (yes, there's more) when the steering stabilizer was put on, it wasn't centered (not exactly sure what that means except it was probably installed wrong). Had the car back in 2 days - it drove great. A week later, the check engine light came back on - guess what that was (you probably guessed it???). Since the car was 9 years old with 153,000 miles on it. I just bought a new one - from Whitten Brothers. If you do take your car here, just so you know, if you complain about the repair on your car, your service rep and the assistant manager of the service department will NOT answer they're phone when you call - you'll get voicemail. $800 wasted at Pearson... More

Bloodsucking swindlers! We received recall information regarding the fuel system on our van so I made an appointment and dropped it off at Pearson Chrysler. The letter stated We received recall information regarding the fuel system on our van so I made an appointment and dropped it off at Pearson Chrysler. The letter stated exactly the issues we had been experiencing (strong smell of fuel & the van would stall once the tank was filled with gas). The service department at Pearson just called me saying they will replace the tank as necessary due to the recall but that my fuel pump is going bad and they will be happy to replace it for me with no labor cost meaning I would only pay for the part. Then he told me that the part would cost me $450. Seriously!?! A fuel pump at NAPA costs $156. We told them to only replace the portions covered by the recall. They called again roughly 10 minutes later to inform us that "sometimes fuel pumps get cracked when removing the tank. In that case we will be required to replace it." I told them to leave my van alone and that I will take it to a more trustworthy source for its repairs. Can we say bloodsucking swindlers?!?! Do not trust these dirtbags!!!! More

airbag recall Brought Durango in for an airbag recall. Immediately after they finished their work on my vehicle I noticed a clicking sound coming from the steering Brought Durango in for an airbag recall. Immediately after they finished their work on my vehicle I noticed a clicking sound coming from the steering column. After THREE return trips to the dealership, and NUMEROUS calls that were never returned, the service manager finally concluded that the Durango (all of a sudden!) has a bad clockspring in the steering column. Of course, they contend they had nothing to do with this part breaking, and want to charge us $396.00 to replace it. Terrible customer service, shoddy work. More

Consistently Poor Service Good luck if your car breaks down and you find out a week later after they finally make the time to look at your car that you had to get towed there.. Good luck if your car breaks down and you find out a week later after they finally make the time to look at your car that you had to get towed there... that the car rental isn't covered by warranty! Big oops! Half of the $600 bill ended up being car rental. And all because they were too busy to look at the car. And this is our only car, and they knew that and still strang us along saying they would try to work us in Tuesday (we broke down on Saturday) but didn't end up looking at the car until Friday. More

Didn't Want My Business I went into thes dealership to purchase a new jeep. I was on the showroom floor for 20-30 minutes before someone asked what I wanted. The salespers I went into thes dealership to purchase a new jeep. I was on the showroom floor for 20-30 minutes before someone asked what I wanted. The salesperson said he was working on something else but would send someone over to assist me. After another 15 minutes someone came over yo "help". I explained what I was looking for. The salesman wanted to show me everything but what I was looking for. He couldn't answer my questions. Very bad experience. Needless to say I did not purchase a jeep here. More

Easy and enjoyable I bought a used Honda at Pearson Chrysler and everything about the experience was great. The process was quick without being rushed, all information w I bought a used Honda at Pearson Chrysler and everything about the experience was great. The process was quick without being rushed, all information was transparent and fair, and the staff and management were genuinely helpful. Highly recommended! More

Outstanding experience! It was a very smooth process and the entire staff was extremely professional and honest. We were quoted a price for a new Trailhawk which was fair based on our research so we came in the entire staff was extremely professional and honest. We were quoted a price for a new Trailhawk which was fair based on our research so we came in for a test drive. The salesperson (Steve) was awesome. There were no hidden costs or haggling over the price we were quoted. We also received a fair price on our trade in. We highly recommend for anyone looking for a Jeep/Chrysler/Dodge. More

June 20, 2013 I am writing to express my disdain for June 20, 2013 I am writing to express my disdain for what I feel were fraudulent services perpetrated by your Service Department. This entire de June 20, 2013 I am writing to express my disdain for what I feel were fraudulent services perpetrated by your Service Department. This entire debacle began in September of 2012. I was driving down the highway and the entire front right side of my car collapsed. I thought a tire had gone flat and I pulled to the side of the road. I checked the tire and it was not flat, and after maneuvering the steering wheel, I was able to get back on the road and make it into the dealership. Of course since I was on my way home from work and it was the end of the day, I was told I could not have my car looked at and I would need to either leave it there or try to make it home and bring it back in the morning. I left my car and it was looked at the next morning. I was told it was the steering dampner leaking and that it would be replaced and was covered under the warranty. I was also told that my car needed an additional $1051 worth of repair (see enclosure), including four new tires, an alignment, an air filter, fuel service, differential service, cable rep0lacement and a transmission flush. I guess because I was given service that was free, the standard was to “up sell” me for additional services!! I declined everything except the alignment which I assumed was needed because a steering problem was corrected. I subsequently took my car to Meineke who stated I did not need tires but may need them in the next 6 months. Because Meineke was actually honest with me, I returned to them for an oil change in November of 2012 when I was informed that my front and rear differentials were leaking but that was still covered under warranty and to return to the dealer. I returned to Pearson and the problem was corrected – so I thought. When I returned to Meineke for another oil change in May of 2013, imagine my astonishment when I’m told that the front and rear differentials were still leaking!! I called Pearson and again returned my car to have the leaks sealed as they were supposed to be done back in November. This brings us to June 2013. At this point, my car decided to exude some sort of “moan”, so I assumed Pearson had not fixed something else and brought it back for a review of service. I was told that the vibration I described was still because of the need for 4 new tires and that the moan was due to me needing a power steering pump that would cost $598. I decided to get a second opinion and declined any service. Imagine my surprise when I arrive at the dealership and was informed that $98 of the $598 was for a “diagnostic test”. It is very interesting to me that the service department keeps coming up with additional charges when I have emergency situations and no money. Furthermore, not being very knowledgeable about cars, I asked why the pump was not looked at when I brought it in for other issues and was told “I can’t prove that it wasn’t”. I pay the $98 and take my car to Sears – who offers a free Steering evaluation. The mechanic said there is no longer a “moan” in the steering and I do not need a power steering pump! The reason my car was vibrating was because I need new brake pads and rotors! This was surprising and very disappointing considering that brakes were never mentioned during the four previous visits to the Jeep Service Department. I understand that a business needs to make money, but it appears your Service Department has also become Sales as well. In addition to continuing to add services to run up a bill, it appears your department is now adding services that are not even needed and not even informing of full charges until arrival instead of during the phone call which I thought was the normal practice in a service department. In my opinion, this borders on fraudulent practices. I never had these problems from the Jeep dealer in Delaware where I purchased the car. It was my understanding that the service department is there to provide excellent service so that when I was ready to purchase a new car, it would be another Jeep. Since it appears the only thing that your service department was correct about was my need for new tires, I am requested a substantial (at least 50%) discount toward the purchase of new tires. I would say I would like the tires mounted and balanced by your service department, but at this point I am afraid one of the tires might fall off after I leave the parking lot or a few days later when driving down the highway. It appears now that the new policy of Jeep is "pass the buck". I received the email from corporate stating this was a matter to be handled by the local dealership since they are independently owned. When I speak to the local dealership they said they were waiting to see what you guys would do. After I informed Jason Holden that corporate said that it should be handled locally, he informed me essentially that he stood by his mechanics and they did not normally receive such complaints. I tried to explain that my entire experience with Pearson had been unsatisfactory. He essentially agreedto refund the "diagnostic charge" but stated since they did not actually replace the pump, they did not owe me anything else. Additionally, he stated in a very nice and polite fashion that if I chose not to do business with them again, he would not be deterred as he had plenty of satisfied customers. It seems that he would of course have satisfied customers because if they trusted the service department (which I didn't based on previous experience) they would not know they were being told a service or part was required that may actually not have been needed. So, because I cannot "prove" that this practice has occurred with other customers - or that it happened to me (which I wouldn't have been able to prove if they had actually done the work and kept the old part) then good riddance. Corporate again noted they would add it to the file and there was nothing they could do. More