Pearson Toyota

Quick fast and friendly They replaced our tire with warranty without any hassle replacement was fast and service rep was very friendly and extremely helpful to us. Will defin They replaced our tire with warranty without any hassle replacement was fast and service rep was very friendly and extremely helpful to us. Will definitely be back. More

Car buying Best car buying experience of my life. Strongly recommend Pearson for anyone in the market for a new car. If I ever buy another new car I will visit P Best car buying experience of my life. Strongly recommend Pearson for anyone in the market for a new car. If I ever buy another new car I will visit Pearson Toyota first. More

New battery installed I had a new battery installed in my Tundra. The old battery finally died after 7 years, 1 month! It was a Toyota battery with a 7 year warranty. I I had a new battery installed in my Tundra. The old battery finally died after 7 years, 1 month! It was a Toyota battery with a 7 year warranty. I have always trusted Pearson Toyota with all my maintenance of both vehicles. The entire staff is always very customer friendly and helpful regarding what service should be done. . More

efficient and quality work Greeted promptly at arrival, work done at proper time . Gold team courteous and knowledgeable. Comfortable waiting area. Access to the internet is av Greeted promptly at arrival, work done at proper time . Gold team courteous and knowledgeable. Comfortable waiting area. Access to the internet is available and snacks provided. More

RECENT SERVICE I always ask if Chris Capps is working. I trust him completely. Have been in the area since Dec 1987, Love my Toyotas. This dealership has their a I always ask if Chris Capps is working. I trust him completely. Have been in the area since Dec 1987, Love my Toyotas. This dealership has their act together and is working to keep my business. I have had a Toyota since forever. Will continue to have Toyotas as long as the relationship with the dealer remains to be this good. More

Car service before a long trip Larry Cardwell was outstanding. He is looking out for the customer giving good advice when my car needs service. He is always helping me keep the cost Larry Cardwell was outstanding. He is looking out for the customer giving good advice when my car needs service. He is always helping me keep the cost down on required maintenance.👍🏻?? More

They always look out for the customer. Since I got my 2007 Toyota Prius a few years ago I've been taking my car here. They've always been upfront and honest with me. I had a list of things Since I got my 2007 Toyota Prius a few years ago I've been taking my car here. They've always been upfront and honest with me. I had a list of things that needed fixed and they broke it down from what was the most important to what could wait. They never try to scare me into getting things done. They give me a price before any repairs to make sure it's okay. They're always patient and answer my questions. If you have to wait for your car to be done they have a comfortable area to sit with Wi-fi, TV and snacks / water. Everyone I've interacted with has always been very respectful and nice. More

Awesome customer service Jeremy and the silver team are awesome! I’m always greeted by Jeremy by name and a welcoming smile, more like friends than a business transaction. He’ Jeremy and the silver team are awesome! I’m always greeted by Jeremy by name and a welcoming smile, more like friends than a business transaction. He’s always great with letting me know exactly what’s going on with my truck no matter how small. He’s very knowledgeable of Tacoma’s and I genuinely trust his recommendations on maintenance. I had to bring my vehicle in for a major frame replacement recall. Being such a large project, I was hesitant. Jeremy explained to me everything in detail on what was going to be replaced and ensured my baby would be in the hands of a specialized team trained specifically for this job. He and this team did not disappoint! Jeremy went beyond his job requirements and took pictures of my truck, showing me the removal and replacement of the frame for me! THIS IS CUSTOMER SERVICE AT ITS FINEST!! Pearson as a whole offers a welcoming environment! When waiting on services, it is a guarantee Ron and Greg will stop and chat with me. More

Recent service I have never really had any problems with this dealership for the 5+ years I've delt with them. Until my last appointment. I scheduled the appointment I have never really had any problems with this dealership for the 5+ years I've delt with them. Until my last appointment. I scheduled the appointment online( 8cly oil change) for my wife's suv and she dropped it off for service. The next morning we went out somewhere in her suv and I noticed the service statement/receipt on the dash, so of course looked it over. I was startled that price we paid was double than I was expecting and of course my wife just thought that was the norm. Cutting to the chase the service advisor said none of the online appt data transferred over in the system so there was no record of what her appointment was for. I'm my opinion the service advisor took advantage of the situation and recommended services that weren't need and used technical terms to confuse my wife. We just wanted a oil change but ended up getting the 10k mile maintenance which was over double the price. I know it's not alot of money, just a bit over $100, but I can imagine this happens to other women and they get taken for $100s or even $1000s. Hopefully this is not a regular occurrence at this dealership. More

New Frame! Josh ( Service Writer ) kept me updated throughout my frame recall process. I have a 2005 Tacoma X-runner with lots of modifications and he, along wit Josh ( Service Writer ) kept me updated throughout my frame recall process. I have a 2005 Tacoma X-runner with lots of modifications and he, along with a Master Technician, explained to me what parts I should remove to expedite the frame replacement once it arrived at the dealer. The communication was exceptional and the all around experience was great! I WILL be visiting Pearson Toyota with any future service needs, parts, or vehicle purchase! More