Pearson Toyota

Awesome service from Larry and the Red team! !! I only will use their service for my 2004 Marix as it’s still going strong and driving like the first day!! !! I only will use their service for my 2004 Marix as it’s still going strong and driving like the first day!! More

Service Department quoted me a price (in writing) for a complete replacement of both front struts, I authorized the repair at that agreed price. Service Department later contacted me and said they had mad complete replacement of both front struts, I authorized the repair at that agreed price. Service Department later contacted me and said they had made a mistake on their quote and needed additional parts for the installation (not parts for additional things wrong but for the original installation) for which they needed me to pay over $800 above their agreed price. I refused to pay any more than the agreed price, and the Service Department (after advising me they had reviewed the matter with the General Manager) refused to honor the repair contract and instead put the vehicle back together with the old parts. In addition, the Service Department told me the vehicle had an oil leak and needed a major and expensive (almost $5,000) engine repair which another mechanic has said is not needed. I will not use them again for service and I will not go to them to purchase a vehicle. More

From an email to a local news station. .. Dear Newsroom: I have 2 issues that might interest you: 1. Pearson Toyota is now using cameras to scan customers' cars as they drive in, an .. Dear Newsroom: I have 2 issues that might interest you: 1. Pearson Toyota is now using cameras to scan customers' cars as they drive in, and then using software to upsell/pressure sell customers into frontend alignments. However, once on the rack, both the Pearson mechanic and my mechanic confirmed my suspicion that the front-end did not need aligning. But, I caved in to the pressure sale, and the mechanic ended up breaking a bolt that they would have charged me over $500 to fix. My mechanic fixed it for $400. Pearson did not inform me or warn me in any way of the possibility of them breaking a bolt. My mechanic ended up removing the remaining bolts with heat. Pearson did not mention any possibilities at all, nor did they receive my consent. Yet, Pearson refuses to pay the bill despite their negligence and incompetence. More

Great to work with in sales, and the service department makes my life so much easier. makes my life so much easier. More

Sad to be writing this as I was planning on having all of my maintenance done on my 22 Tacoma here but I feel like I should warn people of this location. I went in for my 30,000 milestone check (which wasn’t my maintenance done on my 22 Tacoma here but I feel like I should warn people of this location. I went in for my 30,000 milestone check (which wasn’t cheap because it’s a big package). When I went to pick up my truck I saw on my Toyota app that one of my tires was a little lower than the others. I assumed they forgot to fill that one which is no big deal and I was going to do it myself but a couple minutes as I pulled out of the garage at their location, I realized they had punctured my tire on the sidewall and I soon had a flat. Unfortunately I picked up my vehicle right before closing so my calls were not answered or returned. When I finally got through 3 days later after I had to buy and put a new tire on. (Another 200$)I explained the whole situation and they told me in summary that if I can’t prove it was them there’s nothing they can do about it. I just don’t feel safe bringing my vehicle there anymore without any accountability. Who knows, maybe next time I’ll pick it up with a huge scratch down the side and not be able to prove it was them. More

Awesome Experience. . They went Beyond... My Son was very happy with his 1st purchase Thanks Michele . They went Beyond... My Son was very happy with his 1st purchase Thanks Michele More

My car was returned after the mechanic jammed the e-brake and destroyed brakes that were less than one year old. Larry Caldwell was my service writer for this visit. He refused to repair the damage. and destroyed brakes that were less than one year old. Larry Caldwell was my service writer for this visit. He refused to repair the damage. More

I am very pleased with my car buying experience at Pearson Toyota! My salesman Ramon Almendarez was amazing, friendly, courteous and extremely helpful. He found the car I wanted and color . He definit Pearson Toyota! My salesman Ramon Almendarez was amazing, friendly, courteous and extremely helpful. He found the car I wanted and color . He definitely went above and beyond. I would definitely recommend anyone to him cause you wouldn’t be disappointed! Thank you so much Ramon and his manager Jessica Ausura!! More

We took our 18 year old son here to buy his first car that he had literally been saving for his entire life for. so he could have a reliable car for school and work. we got a 2008 Rav. So after 5 months that he had literally been saving for his entire life for. so he could have a reliable car for school and work. we got a 2008 Rav. So after 5 months and 1200 miles the car is eating oil to the tune of a quart every 100 miles. After research we have found that there is a service bulletin for this year make and model for bad piston rings. With the car going to a major direct Toyota dealership once this car was brought through for inspection and put in the computer that would have popped up. This leads me to believe they knew of the problem but did not fix it and sold it as is. Upon realization that this was a major issue I called persons and spoke with Nigel who informed me I could pay the service cent to look at it and he could not do anything. I explained to him we picked Pearson's because we trusted that they were a direct dealer of the Toyota brand not some Mom and Pop off Jefferson Ave. I would never recommend anyone trust this dealership. You could have fixed the problem had a customer for life but you chose to laugh it off and wash your hands. I will also be in touch with Toyota Corporate and our Credit Union as I know Lenders do not want to be associated with this kind of behavior and Toyota likes to be better represented than this. Pearson's does not care about the consumer very sad. This is side street dealer behavior. More

Coming from Va Beach. Lyndon Ombac was honest and he Coming from Va Beach. Lyndon Ombac was honest and he delivered as promised. No hagling and no hassle. Excellent dealership and an awesome sales repre Coming from Va Beach. Lyndon Ombac was honest and he delivered as promised. No hagling and no hassle. Excellent dealership and an awesome sales representative!!! More