
Pearson Toyota
Newport News, VA
Filter Reviews by Keyword
By Type
Showing 599 reviews
No complaints Huge selection, friendly staff. Like any auto dealership, Pearson is in business to make money. All things considered, it was mostly a positive exper Huge selection, friendly staff. Like any auto dealership, Pearson is in business to make money. All things considered, it was mostly a positive experience.. No complaints whatsoever. More
Maintenance Check Light Representative was very courteous and knowledgeable. Did not try to push unnecessary service; but did a good job in reminding me of services I will ne Representative was very courteous and knowledgeable. Did not try to push unnecessary service; but did a good job in reminding me of services I will need in the near future. More
Very professional. Very professional service department. Staff is highly trained and friendly. Only recommendation to make is more attention to detail such as going ov Very professional service department. Staff is highly trained and friendly. Only recommendation to make is more attention to detail such as going over the next service appoint. When is it due, and what will it include, including the price. Would be nice to hear back concerning my next appointment. More
Rav4 6,000 mile checkup Matt's was very professional and helpful and his team did a great job. Thanks also for believing me on the alignment and realigning my wheels. Matt's was very professional and helpful and his team did a great job. Thanks also for believing me on the alignment and realigning my wheels. More
Fix alarm going off Marcus pursued this problem until resolved. He is awesome with which to work. Service is always speedy and the waiting area is easy to relax while yo Marcus pursued this problem until resolved. He is awesome with which to work. Service is always speedy and the waiting area is easy to relax while you wait. Greeting when arrive is such a nice service. Explanation of what has been done is always thorough More
RAV4 Maintain in Top Condition Service on my RAV 4 has been exceptional, this is due to the Silver Team and Jeremy Wolfe's dedication to detail and treat your vehicle as if it was t Service on my RAV 4 has been exceptional, this is due to the Silver Team and Jeremy Wolfe's dedication to detail and treat your vehicle as if it was theirs. Great job to all, my RAV 4 will continue to run as new. Thank you, Robert More
OIL AND FILTER CHANGE FOR OUR 2013 TOYOTA TACOMA DOUBLE CAB We dropped off our 2013 Toyota Tacoma for a Oil and Filter change. the evening before the service time which was around 11:00AM. Our Service Manager, We dropped off our 2013 Toyota Tacoma for a Oil and Filter change. the evening before the service time which was around 11:00AM. Our Service Manager, Marcus Weatherlow, called us around 9:00 AM to let us know the Tacoma was ready for pick!! More than 2-Hours before it was even scheduled for service. Marcus is great and always makes sure we know the status of our Vehicle Service. We will be there next week to have our Highlander serviced. Thanks! Al More
Excellent and Timely Service This was my 2nd service appointment at Pearson Toyota and both of them were done extremely well and extremely timely. We were in and out in about 30 m This was my 2nd service appointment at Pearson Toyota and both of them were done extremely well and extremely timely. We were in and out in about 30 minutes. To me that is amazing. My service representative was very pleasant and extremely helpful. I definitely would recommend them. More
Quick Service Chris Capps got me in and out with minimal time during my service stop. Thanks for the quick service for the oil change and tire rotation for my 17' Chris Capps got me in and out with minimal time during my service stop. Thanks for the quick service for the oil change and tire rotation for my 17' Tacoma. More
New 4 Runner (2018) puchase Ron Tomaino in new car sales was easy to work with. He spent a lot of time to engage and explain all the features of the vehicle as it became late in Ron Tomaino in new car sales was easy to work with. He spent a lot of time to engage and explain all the features of the vehicle as it became late in the day, He scores a 10 on a 10 point scale!! More