Peltier Nissan - Service Center

When I dropped off my car on a Thursday 6/5, I was told they wouldn't have time to get to it until Tues/Wed of the next week. That was not communicated to me when I called to schedule the service. Zach i they wouldn't have time to get to it until Tues/Wed of the next week. That was not communicated to me when I called to schedule the service. Zach in Service was the one to help me. He was kind and courteous and did relay that message and apologized for the miscommunication. It was a week later before I had a some but not all answers. They could not figure out why my console wasn't working (no radio, bluetooth) and by then the A/C wasn't working. So it had stopped while in the shop. After 2 weeks of diagnostics, they 'thought' moisture/water' had gotten into the console. I filed a claim on my insurance on 6/19. The insurance was terrible with communications and had to make several trips to the dealership to review the car. Throughout the insurance ordeal, Zach kept in communication with me about what was going on. The insurance made me replace the windshield to see if that was the cause of the 'moisture/water' leak. So I replaced the windshield with Safelite while it was at the dealership. At this point, another BIG failure had taken place, the HVAC box completely melted (while at the dealership) and left an oily residue all over the car. Zach communicated that no one at the dealership had ANY idea why that had failed. After filing the insurance on 6/19 and going back and forth several times with Zach & the dealership & insurance, they decided on 8/18 to total the car. Zach was helpful and courteous, despite not really finding any answers as to why the failures happened. They kept my car at the dealership and let get all my stuff out of it inside the garage, instead of out in the Texas heat! Thank you! I appreciate Zach's professionalism and courteous while dealing with the 2.5 month long nightmare. More

Great customer service at your business, my advisor Summer was very professional, and vehicle was done in timely manner. Summer was very professional, and vehicle was done in timely manner. More

Took a couple times to get it right but the service was good and they stay in contact with me on how things were going with my car. Plus I like to Thank Garrett he did his best to get me answered and call good and they stay in contact with me on how things were going with my car. Plus I like to Thank Garrett he did his best to get me answered and call back. Great customer service skills. I would definitely recommend them for any service you may need. More

I came in to get an oil change and tire rotation I was able to wait on my car at the dealership. able to wait on my car at the dealership. More

Very nice service. Went in to make appointment and they fit me in right away. Went in to make appointment and they fit me in right away. More

Friendly people and great service. They try to help as much as they can. I would recommend. They try to help as much as they can. I would recommend. More

Smooth no hassle service experience. The waiting lounge was pleasant and clean. Tire rotation plus an oil change wasn’t long plus a free car wash. Excellent. The waiting lounge was pleasant and clean. Tire rotation plus an oil change wasn’t long plus a free car wash. Excellent. More