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386 Reviews of Peltier Nissan - Service Center
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December 29, 2020
Service department is top notch. Appreciate their professionalism, friendliness and good quality of work. Steve was very helpful and courteous. Will definitely be a return customer. professionalism, friendliness and good quality of work. Steve was very helpful and courteous. Will definitely be a return customer. More
by JodyM
Employees Worked With
Steve Voigt
May 17, 2019
Don't believe everything a Car Dealership or Salesperson say We have owned several vehicles purchased at Peltier Nissan in Tyler, Tx. Our last one was a 2016 Altima. We were talked into a Lease on this vehicle. We have owned several vehicles purchased at Peltier Nissan in Tyler, Tx. Our last one was a 2016 Altima. We were talked into a Lease on this vehicle. BAD MOVE!!! However, we trusted our salesperson, Rob Adkinson, but come to find out he is just another car salesperson. I'm sure you know what I mean!! At the signing of this lease, we were NEVER told of a "Lease Termination Fee", Maximum miles allowable, an Inspection of the vehicle......NOTHING!! Also, at the signing of this lease we purchased one of the high end maintenance programs. You know Oil, Filter, Tire Rotation, Tire/wheel repair/replacement, paint chips/small dings, etc. Multiple times we took our car in for routine maintenance and requested the tires be rotated. THE ROTATION NEVER HAPPENED... This was even acknowledged by the GM. Bottom line we did NOT get what we paid for on this maintenance program. We had the Inspection done, however, again we were never told of this. We learned from a letter received from Nissan. So now we are at the end of our Lease and we had a cracked windshield. WE HAD THAT WINDSHIELD REPLACED THE DAY BEFORE WE RETURNED THE VEHICLE TO PLETIER NISSAN. We were told by both the salesperson and the GM the day we returned the vehicle (and windshield was replaced) that we owed nothing as a result of the End of Lease Liabilities. Now we received a letter from Nissan stating we owed $ 662.35 for Excess Mileage.....Excess wear......Lease Termination Fee. Excess Wear means Nissan wants us to pay $215.00 for THE cracked windshield we already replaced. This is nothing to do with a Lease or a Purchased. It's all about NOT believing everything you are told. Oh, one more thing.... Mitch in the Service Area is Extremely Great to work with. When Mitch was not available we used another Service Writer and on numerous occasions things were added to our work order request that we DID NOT request, I guess so the Dealership could be reimbursed for things that were not requested and most likely not performed. Kinda like the Tire Rotations!! I am sorry it has come down to this and I am sure some will be upset at my review. But, you know sometimes the truth without all the sugar coating needs to be revealed to open eyes. Will be the LAST Nissan or at least from this Dealership for us. Jim Morgan, USAF Retired Golden, Texas More
by Jim from Golden
Employees Worked With
Other Employees :
Jeff Nash or as he referred to as "Dynomite" , Robert Adkison
March 31, 2019
Did an awesome job in a quick and precise time The service department was really friendly from the start. I left my vehicle with them for service. They notified me their concerns regarding my vehic The service department was really friendly from the start. I left my vehicle with them for service. They notified me their concerns regarding my vehicle in a knowledgeable way. I choose for the dealership to fix my truck and I'm so glad I did. It could have cost me the expense of a new engine. They ordered the parts and had my vehicle ready in a timely manner. More
by joey.king
Employees Worked With
Other Employees :
Stevie G. I'm not sure last name but was the technician that discovered a major oil leak.
March 19, 2019
Ridiculously Exoensive and proud of it! Brought my Rogue in for service. They quoted a MASSIVE job amount, but we needed the car fixed so told them to go ahead with the work. After calling o Brought my Rogue in for service. They quoted a MASSIVE job amount, but we needed the car fixed so told them to go ahead with the work. After calling other businesses throughout the day we find out that their price is DOUBLE most other places, including OTHER NISSAN DEALERSHIPS! When we went to ask them why it’s double the price, we were told by a manager that “Peltier doesn’t compete with anyone in Tyler. All of our dealerships are like that.” Not only that, but they INCREASED our bill and never told us. Now we owe them even more without ever being told the price was going to go up even more than double everyone else we called. Do yourself a favor and bring your vehicle ANYWHERE ELSE to get serviced. They intentionally charge 200% markups on their parts over other Nissan dealerships just because they can. They charge $200 per hour for labor, and tack on hours of labor for work that should take minutes. They charged me 1 hour of labor at $200 for changing out 4 spark plugs. Email me if you want and I’ll send you a copy of the invoice so you can see for yourself. More
by BryanHarper999888
Employees Worked With
August 15, 2018
Excellent service Dealership service bay opened on time. Employee smiling, processed my car quickly for the inspection & service. Afterward went over results of inspec Dealership service bay opened on time. Employee smiling, processed my car quickly for the inspection & service. Afterward went over results of inspection and other items checked. More
by my
Employees Worked With
Erica P Martinez
November 25, 2017
Charged my 2014 Nissan Leaf Awesome service, even though I bought my car from another dealership. I registered my Leaf online and recommend Peltier Nissan of Tyler for thier exce Awesome service, even though I bought my car from another dealership. I registered my Leaf online and recommend Peltier Nissan of Tyler for thier excellent service, and friendly staff.........I charged my nissan in no time, and to top it off they had several charging stations.. More
by Turbo_Cass
Employees Worked With
Mike Oefinger
September 25, 2017
Awesome experience Kendrick was very knowledgeable of the car he showed me and my husband. Thank you. We were treated with great respect like a part of the family. Kendrick was very knowledgeable of the car he showed me and my husband. Thank you. We were treated with great respect like a part of the family. More
by Eva903
September 08, 2017
Left with an awesome Jeep Was not looking for a car today, but left with a Jeep. Jake, our salesman, and Marc, finance guy, were amazing to work with and they WILL work for you Was not looking for a car today, but left with a Jeep. Jake, our salesman, and Marc, finance guy, were amazing to work with and they WILL work for you! Highly recommend you go see them for all your vehicle needs! More
by Darrell
September 05, 2017
Great Dealership! Always such a pleasure to come by and be treated like family! Always have my car serviced quickly and efficiently to accommodate my needs! Thank you! Always such a pleasure to come by and be treated like family! Always have my car serviced quickly and efficiently to accommodate my needs! Thank you! More
by Jamiellis93
February 21, 2017
State inspection I went in for a State inspection for my new Rogue (out of State). The inspection of as done quickly and cheaply. I was asked if I wanted my car washe I went in for a State inspection for my new Rogue (out of State). The inspection of as done quickly and cheaply. I was asked if I wanted my car washed. Thought it was nice of them to offer. After asking they didn't wash it. More
by Hrman835
Employees Worked With
Robin Moir
