Peninsula Subaru - Service Center

Checking in was easy and efficient. The waiting room was comfortable, but side tables were lacking. There were snacks and good coffee. There is heavy traffic going by and leaving the The waiting room was comfortable, but side tables were lacking. There were snacks and good coffee. There is heavy traffic going by and leaving the dealership can be a challenge. They have a waterfront picnic table outside, but the traffic is very loud. More

I trust their diagnosis and repair work. Very comfortable waiting area. Waiting time usually is what they say it would be or less. I don’t hesitate bringing my Suzuki there. Very comfortable waiting area. Waiting time usually is what they say it would be or less. I don’t hesitate bringing my Suzuki there. More

Peninsula Subaru has the best service staff around. I recommend them to friends all the time. The staff is courteous, helpful and always listens to customers. I recommend them to friends all the time. The staff is courteous, helpful and always listens to customers. More

Great service. They always do great work. They provided a loaner vehicle which made it very easy on me. They always do great work. They provided a loaner vehicle which made it very easy on me. More

Great service , got in and out in less than an hour. New building looks great. Parts department showed us an option we had on the car that we didn't know we had . New building looks great. Parts department showed us an option we had on the car that we didn't know we had . More

Madeline always takes the time to listen and explain all my concerns regarding my Forrester. It will keep me coming back to have my car serviced here. my concerns regarding my Forrester. It will keep me coming back to have my car serviced here. More

Pleasant experience. Nice new waiting room. Great communication. Car was done on time with no issues. Very friendly. 😃 Nice new waiting room. Great communication. Car was done on time with no issues. Very friendly. 😃 More

I started as a new Subaru owner in 2019. I would rate the help I got in general as 0. Specifically I has 2 questions about my new Forester and no one, including management, took responsabi I would rate the help I got in general as 0. Specifically I has 2 questions about my new Forester and no one, including management, took responsabiliy to see that I did get an answer. These questions were (1) If eye-site turns off because of fog, how can you continue to use cruse-control? Almost everyone I talked to said "can't do it" and dismissed my question. It took 3 years of their ignoring me and dismissing my question. Very POOR CUSTOMER SERVICE. (2) More recently, I had trouble with the radio wiping out all my channel several employees dismissed it an my hitting a bad control. Finally someone realized that I could not have that trouble in that way. They realized that it was due to a bad radio head controller. Today I got t a new "head" and it actually seems to work now. So my general rating of the customer service is ZERO, very, very poor. A Dealership should NOT dismiss customers because they are not Subaru experts or are women - Just because I don't have per-knowledge does not mean I do not deserve good customer service. More

I always have a great experience with Service at this dealer, and I recommend Peninsula Subaru to all my friends. dealer, and I recommend Peninsula Subaru to all my friends. More

Very good dealer. Madeline provided excellent service. We felt she considered our needs in her advice. Our rating of 4 is based on the fact we were given no instruct Madeline provided excellent service. We felt she considered our needs in her advice. Our rating of 4 is based on the fact we were given no instructions how to enter dealership and service dept during construction. It was confusing and dangerous. More