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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
530 Reviews

530 Reviews of Penske Buick GMC Of Cerritos - Service Center

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April 30, 2025

Excellent work done to my truck very pleased with my service advisor Anthony all my repairs will be held at your dealership More

by orellanapedro81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony at service
Apr 30, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to hear you had a positive experience with our team at Penske Buick GMC of Cerritos. Thank you for trusting us with your truck repairs.

April 24, 2025

I have always received great customer services and they are super friendly/helpful. I will continue to return. More

by MSANCHEZ4203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. Our team at Penske Buick GMC of Cerritos appreciates your trust and looks forward to assisting you again.

April 24, 2025

Drop my truck off at 9:00am. Water pump was replaced and all done by 1:30pm. Fast and Easy service. More

by BEBE_GABRIEL92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mu
Apr 24, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to hear our team at Penske Buick GMC of Cerritos could provide you with fast and easy service for your truck. Thank you.

April 24, 2025

Service was performed as expected. Recommendations for additional work and future needs were documented. Service writer was very pleasant again. More

by TMLOWERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Apr 24, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to share your experience with us. We're glad our team met your expectations and provided helpful service at Penske Buick GMC of Cerritos.

April 19, 2025

I have been coming to this particular dealership since 2003 customer Service is important to me. That’s what’s keep me coming back. More

by MCLC2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, Albert
Apr 19, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your loyalty to Penske Buick GMC of Cerritos. We're glad our customer service continues to meet your expectations.

April 17, 2025

Great, This survey is very slow and has required several attempts to submit due to slow processing on the internet and password verification. The name validation should be removed. More

by PHIL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Apr 18, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your review. We appreciate your feedback, and if you would like to discuss our survey further, please contact us at Penske Buick GMC of Cerritos at your earliest convenience.

April 13, 2025

Anthony in Service does a great job of walking you through your options for service and repair. Furthermore, he has prompt follow up and follow through skills that make the entire process stress free More

by 4LAMCVAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your positive experience with our service team. We're pleased to know that the process was stress-free and informative for you. Wishing you many happy miles ahead from all of us at Penske Buick GMC of Cerritos.

April 12, 2025

The fact you limit the radius of giving customers a ride home to 5miles is insane.. I get that you have to put a cap but 5 miles.. I was ready to get brakes and other services but having to find my own way More

by JMSCHAVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the limitations of the ride home offered by our Service Team. Please reach out to me directly. I look forward to hearing from you Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 09, 2025

Service and courtesy been out the door for quite some time can’t wait to trade my truck and don’t ever have to deal with the service there More

by RAIDERS73084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No changes ever made there anyway
Apr 09, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, I would like to learn more about your recent experience with our Service Department regarding the level of customer care that you encountered. We pride ourselves on the high-quality standards we maintain here at Penske Buick GMC of Cerritos, and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 04, 2025

Had my truck for a week didn’t return my calls or texts. And the issue has not been resolved More

by TROD133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the length of your experience with our Service Team, as well as the level of communication you have received. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

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