Penske Buick GMC Southbay

We"ll be back salesmen could not have been more helpful very eager to please us in every way-- this was our fifth car from Penske--we will be back! salesmen could not have been more helpful very eager to please us in every way-- this was our fifth car from Penske--we will be back! More

Used car sales Purchased a used 2013 GMC 1500 at a good price. Very reasoable people to work with from Agustin in the internet dept to Andrea in sales. Easy to work Purchased a used 2013 GMC 1500 at a good price. Very reasoable people to work with from Agustin in the internet dept to Andrea in sales. Easy to work with and willing to deal. More

False advertising two mystery trucks Herb passed me to primo both failed to email me spec sheets. Manager Jon B told me 2 trucks listed where on lot and would be washed. Trucks were never Herb passed me to primo both failed to email me spec sheets. Manager Jon B told me 2 trucks listed where on lot and would be washed. Trucks were never available. Drove 300 miles round trip to be passed off to two different sales men who also couldn't find mystery trucks for four hours. Waste of time and unprofessional establishment. More

Easy to deal with Went into the dealership to look at a new Buick. Phil and the manager, Herb took great care of me. They explained everything about the process and gui Went into the dealership to look at a new Buick. Phil and the manager, Herb took great care of me. They explained everything about the process and guided me through the purchase of my new Enclave. More

No customer service, lack professionalism! We are in the process of purchasing a car from this dealership through a broker and the service that we have received, specifically because of Janet P We are in the process of purchasing a car from this dealership through a broker and the service that we have received, specifically because of Janet Pepper, has been unacceptable. She lacks professionalism, customer service, and attention to detail. She actually told the driver who tried to deliver a terrain that was in an unacceptable condition to our home that she did not care about our concerns. SHE DID NOT CARE! What kind of service is that? More

sucky service!! Find a different Dealership Told us that we have a "rare" car and that it should be done in a couple days. It's been waaaaaaay longer than that, gave us a loner and no one ever a Told us that we have a "rare" car and that it should be done in a couple days. It's been waaaaaaay longer than that, gave us a loner and no one ever answers in the service department. Not satisfied at all to say the least. More

If you want poor serivce go to Penske Southbay Friday 1/30/15 was my first and last service experience with Penske Cadillac Buick GMC Southbay. It took 40 minutes to drop my car off for service, a Friday 1/30/15 was my first and last service experience with Penske Cadillac Buick GMC Southbay. It took 40 minutes to drop my car off for service, a ridiculous amount of time. The employees are harried, rushed; either not well trained or have too much work on their plates. When I picked my car up there was a bonus on the passenger seat – a receipt from 7-Eleven. It seems a Penske employee took my car to the 7-Eleven on Prarie at 1:10 pm to get some Fritos and a coke and left the receipt for me. Nice. The part Penske ordered for me (warranty repair) is in, but they won’t be installing it. Boulevard Buick is re-ordering the part, they will be performing all of my service from now on. If you want to be treated poorly and have your car used as the employee errand-mobile then go to Penske. If you want to be treated well, go somewhere else. More

Very unprofessional and rude sales person- ZERO Rating I made sure that I had an option contract before I left the dealership at 10pm . They said I have 7 days to come back with the money for the car.. I w I made sure that I had an option contract before I left the dealership at 10pm . They said I have 7 days to come back with the money for the car.. I went to my bank the following morning and also called my sales person (NATE) to let him know that the bank already had the info and just waiting for the approval. He texted me back saying he was with a customer and will call me back. At 3pm, I called NATE from the bank with my banker, to ask who the check will be payable too. He hesitated, and then later on told us that they have just sold the car that morning. You can just imagine how infuriating it is for me- and I did not even get the courtesy call from them to let me know that another sale was in process. THEY TOTALLY DISREGARDED the option contract!!!! And of course, trying to call them back to speak to his manager, who I also spoke with the previous evening (NIKO SPACIC) just took me to voice mail. T The least they could offer was a sincere apology - but instead I was told that there is nothing he can do. And then even made a point to tell me, that I was calling him on his personal cell phone... which by the way is the number he gave me to contact him.... Unbelievable... More

Nice dealer. Aggressive sales, but not pressure to the client. Happy to deal with them. Total cost of car didn't negociated. Need more selection, but still happy to get this 2013 Buick Encore. client. Happy to deal with them. Total cost of car didn't negociated. Need more selection, but still happy to get this 2013 Buick Encore. More