Penske Cadillac of South Bay - Service Center

Efrain is great! Software update is buggy. Now have emergency service light on and display is acting weird after having car there four days. Software update is buggy. Now have emergency service light on and display is acting weird after having car there four days. More

Great service got finished ca service in time Frame they said Service rip was very courteous said Service rip was very courteous More

Javier was very understanding of my concerns, took the time to see what I was trying to explain, time to see what I was trying to explain, More

Outstanding customer service. I had a warning light come on and the soonest appointment was June 7th. They told me to come in the next day which was May 25. It was the long weeken I had a warning light come on and the soonest appointment was June 7th. They told me to come in the next day which was May 25. It was the long weekend and they have my car done and checked out by Tuesday the 28th. It was a smooth process. They even took care of my Rent-A-Car. More

Overall good experience coming in for my first service at Penske, as my original Buick dealer in Long Beach has discontinued the sale of new Buicks, and seem to only be continuing limited sercvice on Buicks, Penske, as my original Buick dealer in Long Beach has discontinued the sale of new Buicks, and seem to only be continuing limited sercvice on Buicks, so I have now chosen Penske. Marlene in the service dept was extremely professional, efficient and nice, even during what seemed to be a very busy day, with my impression being possibly not enough help on the day I was there. More

Their service was fast, very courteous and Very detailed about About your needs with your vehicle about About your needs with your vehicle More

Worst dealership I have ever done business with. DO NOT GET YOUR CAR SERVICED HERE OR DO ANY BUSINESS!! Kevin Bisson is the worst and most unprofessional manager I have ever dealt with. They damaged DO NOT GET YOUR CAR SERVICED HERE OR DO ANY BUSINESS!! Kevin Bisson is the worst and most unprofessional manager I have ever dealt with. They damaged my vehicle and to get them to repair the damages they caused was like pulling teeth! This seems very common at this dealership just read the other reviews! Again steer clear of this place you will thank me later!!! More

Was very disappointed with the process the offer I was supposed to get was $399 per month lease plus $2300 for the Cadillac Lyriq. Once everything was finalized, I mentioned I have $1000 Costco discount. supposed to get was $399 per month lease plus $2300 for the Cadillac Lyriq. Once everything was finalized, I mentioned I have $1000 Costco discount. They said they already applied that which was not the case considering they didn’t even know about it ahead of time. So basically, they rework the numbers to make it look like I was getting an additional thousand dollars off when in fact, I was at the exact same number prior to mentioning the Costco voucher. I’ll be talking to somebody about this very soon. More

Can’t say enough about the staff there at Penske. They are very professional, nice, and friendly. They are very professional, nice, and friendly. More

Excellent Service as always from customer agent and timely updates on progress of work done on vehicle. timely updates on progress of work done on vehicle. More