Penske Chevrolet Of Cerritos

Fast, excellent service I went in to get my car serviced with the multipoint inspection as soon as and as quickly as possible since I had another appointment after. The serv I went in to get my car serviced with the multipoint inspection as soon as and as quickly as possible since I had another appointment after. The service representative Carlos Olivares accommodated me right away even though I was quite early for my service appointment. The Filipino gentleman who first receives you when you arrive is very friendly and cheerful. He made sure my car was washed clean. Overall, the service department personnel are courteous and professional in their demeanor. I am very pleased with the service I received. Thank you Penske Chevrolet Cerritos! More

Faith Fujita - Service Representative My Penske Chevrolet experience was "The BEST" Customer Service Experience I've ever had at any car dealership! Faith Fujita greeted me with a warm smi My Penske Chevrolet experience was "The BEST" Customer Service Experience I've ever had at any car dealership! Faith Fujita greeted me with a warm smile in a cold afternoon. She addressed & solved my car repair concern in 1 hour, "exactly" the time she said it would take to fix my Trailblazer. She offered me a delicious cup of coffee & showed me the waiting room. Car dealerships can be like going to a dentist office. Not comfortable while you are getting drilled. Faith Fujita quickly solved my car problem, didn't "drill me" with a long wait & expensive bill. If you ever go to Penske Chevrolet in Cerritos, Ca., I recommend you ask for Faith Fujita in Service Department to Help You! Thank You Ms. Fujita for making my service experience the BEST Car Service EVER!! Larry C. More

It was nice and convenient to get the Cadillac Recently I went to Penske with my mom to see a 2011 escalade. When I saw it I knew I wanted it. I believe the salesman I used name was Mark. He greete Recently I went to Penske with my mom to see a 2011 escalade. When I saw it I knew I wanted it. I believe the salesman I used name was Mark. He greeted my mother and I right away and went to go get the keys. Driving the escalade was perfect. Smooth ride and sitting up high, I used to driving lowered cars so I really liked how it drove being higher than usual. When we got back , he prepared all the work for us. The financer was again easy to talk to, was respectful and humorous. After all the paperwork was done I had someone at Penske help me set up onstar, which was helpful. I like Penske because they treated my mom and I with respect and everyone was helpful; the person who helped with online before going in , the salesperson and the financer were all nice and helped my experience with Penske to be a memorable one. I am grateful the let me have a car and ithe meant and still means something really special to me. Also Larry Tabarez called later on after the purchase and was nice to me and asked if I needed anything else, that was also nice and courteous for him to do More

Management Fails to Keep its Word After my lukewarm review on Yelp due to Adam West's unctuous used car salesman tactics, I was offered an extra key for the vehicle I purchased from Pe After my lukewarm review on Yelp due to Adam West's unctuous used car salesman tactics, I was offered an extra key for the vehicle I purchased from Penske as follows: "If you can let me earn a chance to redeem this experience for you. We'd love to provide you with a complimentary key seeing as how the vehicle didn't have the extra hub, free of cost, Thanks again for the feedback so that we may progress, but we'd love to help improve your point of view and hope to recieve a positve experience rating if obtainable." When I made multiple attempts via email and telephone to schedule picking up a new key, no one ever responded. I finally went back to the dealership yesterday to see why they had not responded to my multiple attempts to contact them and was told that the point of offering me a new key was so I would take my lukewarm review down although these terms were never explained in the original email. Shame on the management for failing to keep their word as expressed in their email. A positive review would have been obtainable if the dealership had kept their word. More

Very Happy Nabor Gomez was my salesman he is very nice guy i am very happy thank you Nabor for your help to get this nice car Nabor Gomez was my salesman he is very nice guy i am very happy thank you Nabor for your help to get this nice car More

Best Car Buying Experience My salesman Mohammad Rahman was a great & experienced person who was honest and genuine. No pressure and completely patient with me. The people at Pen My salesman Mohammad Rahman was a great & experienced person who was honest and genuine. No pressure and completely patient with me. The people at Penkse Chevy were complete professionals. I recommend them to anyone looking to buy a car. More

Excellent! It was so nice being able to get the right person like Christopher Garses. He is very professional in handling all my questions. This is my third car It was so nice being able to get the right person like Christopher Garses. He is very professional in handling all my questions. This is my third car and I'm very happy the way he handles everything... very excellent job. Thanks again. More

Very Good Customer Service Rosalinda set-up our Service Appointment. She even advised me of the Coupon on their website to receive the Special. Giovanni Rubio was our Service Rosalinda set-up our Service Appointment. She even advised me of the Coupon on their website to receive the Special. Giovanni Rubio was our Service Advisor. He was very nice and helpful. We are switching to this Dealership for our future Services. Thank you both!! More

"Great Service Experience" I have my three cars serviced at Penske's Chevrolet. My positive experience is due to the professional handling of my service issues by Service Advis I have my three cars serviced at Penske's Chevrolet. My positive experience is due to the professional handling of my service issues by Service Advisor David Canche. I appreciate the respect he extends and his patience in listening to me and trying to resolve whatever mechanical problem I may have with my cars. Also, the other staff I have had contact with are always courteous and helpful. I love the new waiting room which is very comfortable when you have to wait for your car. Thank you Penske for such a pleasant waiting room environment. More

Great experience It was nice being able to get the right help with what we were shopping for! We appreciated the experience. Our salesman was very patient. It was nice being able to get the right help with what we were shopping for! We appreciated the experience. Our salesman was very patient. More