Weir Canyon Acura

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Weir Canyon Acura:
Upon arrival, they were very friendly and accomodating. However, after the purchase, they failed to provide adequate assistance. Every time I called, the salesman seemed inept to answer some simple questions and in fact lead me into thinking the car was broken when it was not. Only when I spoke to the head of the dealership did I get results and even then, some information was inaccurate. I felt like I was alone when dealing with my issues. It has taken a few weeks to correct one simple problem. Even though they are polite over the phone and in person, I am hesitant to recommend this dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Weir Canyon Acura:
They failed to communicate with other companies who provide services leading to delays in the overall functionality of the car. It has taken me a few weeks to get what I've needed. Only when speaking to the head of the dealership was I able to get results. Even then, they gave me inaccurate information leading to more time on the phone. If you come across a problem, they seem overall inefficient at helping. It seems like once the salesman is done with the sale, they do not have an incentive to continue to help. I would hesitate to recommend this dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Weir Canyon Acura:
This dealership is one of the best we have been to. The people were not fake or falsely friendly, but they were sure to meet all our needs and provided us with the most efficient and enjoyable experience in purchasing our car. It was clearly evident that each mentioned individual did their job to the best of their ability and remained professional and pleasant at all times. They had no difficulty selling their product and seemed to know what they were doing at all times. They not only did their job, but went well beyond the point of excellence. I don't know much about cars and dealerships, but I can confidently say that Weir Canyon Acura is an excellent dealership to say the very least. I highly recommend this dealership to anyone who is interested in purchasing an Acura or a Honda.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Weir Canyon Acura:
By far the lowest quality of work ever experienced at any service department at any dealer in my 25 years in So. Cal. After repeated visits the only way to fix the car was to do it my self, whereupon I found they’d jerry rigged the car with non-standard, non-Acura, non-approved parts. Avoid them at all cost!!! The experience was so bad, I doubt I’ll ever buy another Acura again because even after communicating with Honda about the situation, nothing was done! I fixed it.

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