Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of Peoria Nissan:
I never had a worse buying experience in my life. I was repeatedly lied to, cheated, and “bate and switched” by your staff. Let me explain.
I came to your Peoria Nissan Dealership to trade a 2003 Dodge truck for a similar used vehicle. I explained dozens of times that I needed a truck with about $7,000.00 between the cost you could sell at and the amount the banks would finance as I was that far upside down. I presented the accurate pay off amount at least 25 times to your staff. We could not find a truck that would work. That was fine. They don’t happen every day and I know that. My wife and I left the lot and decided to try again in a few months. Several members of your staff suggested we try the tent sale, so we did. We arrived at 10:00 Am Sunday morning. The gate attendant provided a sales person to assist us. It turns out this person was from ABC Nissan and showed us several trucks. We drove a black Titan. Though this truck was far from what I was looking for, we let her offer some numbers. The numbers were far from the $450.00 payment cap we started with. Had the truck been more what I wanted we would have made other down payment offers. As it was not, we were leaving. Your salesman, Chris, recognized us and walked over to visit with us. We told him what we tried to buy and why it was not the truck we wanted. When we got home, the phone was ringing. It was Charlie from your tent sale. He advised he found a truck he could work close to the deal on and it had the extras I was looking for. We decided to provide my wife’s 1989 Corvette as additional down payment so we could get the payment we needed. I drove the Corvette back to the tent to look at a very similar looking truck with Chris. My wife did not come as she has medical conditions preventing her from too much exposure to the sun After all the “sit down and dickering” in the heat of a record high temperature day with music so load you could only hear about every other word of what was being said, I found it was the same truck with none of the options I wanted. They had simply moved it to a new location on the lot and told me it was the truck I asked for. When I objected to the truck they started making concessions and confusing offers. Eventually, they offered to reduce the truck to cover at least cruise control that I would purchase privately. Some four hours had passed since my second arrival. I am old and I was tired of the battle. I agreed to the deal and signed paperwork for the new truck and to trade my truck. As the Corvette was in my wife’s name and she was not there, her papers would be completed Monday. I then asked about the $50.00 gift certificate for test driving the truck. I was told I should have signed up for that before I drove the truck if I wanted it, besides he said, that was ABC Nissan that I drove the truck with and I would need to contact them. This was never explained or offered to me. I then left my wife’s car and drove off in the truck. I went 5 miles, turned around and went back. The truck was just too far from what I wanted. I told Mat in finance I wanted to stop the deal. He went looking for Jack Bunny, who I was told was the only person to stop the deal. Chris came out to tell me Jack had gone for the day and I would need to contact him Monday. I explained again that I just wanted to get the title to my wife’s car and go home. I was told the paperwork had been faxed to the office and therefore, the cancellation would need to take place there.
Monday morning, I left the cancellation message for Jack Bunny. He called me at 2:20Pm. I told him again that I wanted to stop the deal. He said he was aware of the transaction and was looking for the truck I wanted for a few thousand dollars more. I said no, I could not pay more money, I just wanted to stop the deal. He claimed the deal was done and it was too late to stop. I called him back at 3:25 to say we would be down to do something after I got off work, probably sign the rest of the papers since he said it was too late to cancel. We arrived at the dealership at about 5:30. I again told Mat and Chris I wanted to stop the deal. They sent another manager outside to tell me there was nothing I could do. Jack had given me his cell phone number so I called him. He also said it was too late and there was nothing I could do. He offered $200.00 toward the purchase of cruise control but that was all he could do. The factory had already transferred the warrenty and the State of Arizona had already titled and registered the truck. This meant you would need to sell it as used. My wife had not yet signed anything so I told him we would not. He threatened legal action as I signed a contract and power of attorney so you didn’t need anything else signed. The Corvette was in only my wife’s name. He said that didn’t matter. I had no choice but to accept the $200.00 and finish the paperwork.
That was when I was asked to sign the electronic transmitting authorization. About midnight,
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