Perfect Auto Inc.

I went to this dealership with my uncle yesterday inquiring about their 2003 Honda Civic Hybrid that was posted on cars. com. They had that and a 2004 too. They took both as trade ins. I was inte inquiring about their 2003 Honda Civic Hybrid that was posted on cars. com. They had that and a 2004 too. They took both as trade ins. I was interested in the 2003. We asked the young rep about hybrids, he told us what little he knew. We took the car out for a test drive. All went well. We came back to the office. We reviewed the carfax. We asked why the "airbags were replaced", the car was taken to a honda dealership for 3 yrs prior to them acquiring it. They had no idea but they gave their theories. We asked more questions about alarm system, previous owners, etc. We told them the rotors on the 2 front wheels were worn and will have to be replaced. My uncle at this point did the talking and mentioned we were on a budget and those rotors will cost a few hundred to replace. Most of the answers to our questions, "the car passed VA inspection and their in house mechanic checked out vehicle". VA inspection is a minimum standard, doesn't mean the car doesn't need work soon or shortly. The young rep said we know his offer $4999, "what was our offer?" My uncle said $4500. The rep said let me check my numbers and went to his computer. He said he couldn't work with that. HE NEVER COUNTERED. He said unfortunately we want to move this car off the lot. We specialize in luxury cars. We want to move this car out and we're not making money off of it. None of this made any sense. If you want to move it, why didn't you counter? Why didn't he state "I could have worked with you for $4800 or $4900. He just said no and shook my Uncle's hand. And we walked out. And if you're not making money off of it which is non-sense, you would never list the price as $4999, you would post higher because people who know to negotiate will do so and your goal is to always make money. You don't pay $4999 and then sell for $4999, that makes no sense what so ever. It was the most baffling experience. I spoke to a friend who is a used cars salesman and he said the whole scenario made no sense. I don't know if it's because we asked several questions. We asked about their warranty which was 30 days on engine & transmission. We came informed. My uncle has bought many cars over the years. If the young rep wasn't going to budge on $4999, why did he ask what's your offer? To ask that question means there was room to maneuver. Even if we didn't come in at the right price in his mind, if you really want the car moved, you counter. Any car salesman would never allow a person to just walk with no offer to look at another car. No one took our contact information down, which is also unusual. The young rep was like a robot. Monotone. Not someone you want to do business with. Not friendly. Just very business but the boring kind of business type. This was not about financing a $4999 vehicle. We told them we would pay for the car yesterday. They would have gotten rid of the car. The young rep's possible father or the older gentleman watched the entire transaction takes place so maybe this is how they conduct business. The other odd thing was I mentioned I would call the honda dealership that serviced the car and noted "airbags were replaced" on Monday. The older gentleman and young rep both reminded me about doing that after we made the offer. Why would they do that? I just made the offer so that means I must not be that concerned with the airbags being replaced. As business people, you don't remind me of a possible issue I need to look into. I made an offer. They had stated they care about their reputation. They sell to different parts of the US, like Chicago. They get a lot of recommendations from people. Them reminding me to call the honda dealership, I don't think that was about their reputation. A dealership is always in the business of making money. You don't remind me of an issue I need to look into after I just made an offer. I don't know if this is how this establishment conducts business. I don't know if this is how things work in Virginia. At the end of the day, so many conspiracy theories but the way business was conducted was not appropriate nor normal. That dealership had the car in their possession for 3 weeks. More

I purchased a 2004 Toyota Camry from Perfect Auto and had a throughly professional and enjoyable experience with Mr. Matsumi. Today, it is rare to find a dealer/dealership which truly demonstrates a Customer a throughly professional and enjoyable experience with Mr. Matsumi. Today, it is rare to find a dealer/dealership which truly demonstrates a Customer-First attitude. Mr. Matsumi and the professionals at Perfect Auto clearly understand that perspective and demonstrated that throughout the buying experience. From the initial contacts, Mr. Matsumi was open, pleasant, informative, and personable. The conversations and negotiations related to the purchase were respectful, professional, and transparent. I truly felt Mr. Matsumi was genuinely interested both in completing the sale and taking into consideration my situation. We were able to reach common ground in what was the most pleasant car buying experience I have had. I would strongly recommend Perfect Auto to anyone who is seeking to purchase a car and I hope to do business with them again in the future. More

We purchased a Hyundai Tiburon from Perfect Auto and everything worked out fine. We drove down from Maryland and there were a few Tiburon's in the area. We decided to go with Perfect because Mustafa w everything worked out fine. We drove down from Maryland and there were a few Tiburon's in the area. We decided to go with Perfect because Mustafa was very courteous and professional and we received a good price. He was also very knowledgeable about all the cars on the lot which helped as we were comparing models. I would recommend Perfect and will consider using in the future. More

I had a great overall experience. Mustafa was very open and informative throughout the entire process. The paperwork was easy and fast. Most importantly, the car is great! and informative throughout the entire process. The paperwork was easy and fast. Most importantly, the car is great! More

I purchased a 2004 Infiniti G35X in 2008 from Dani and my experience was great. The dealership worked with me on pricing and the car was super clean. I have only recently had to take the car in for some majo experience was great. The dealership worked with me on pricing and the car was super clean. I have only recently had to take the car in for some major repair work. I am completely satisfied with their service. I am contemplating my next purchase and will surely consider them as my first dealership choice. More

I bought a GX470 from Perfect Auto and overall I had a great experience. I must admit that I was a bit hesitant about working with them after seeing some of the comments that have been posted on the Inte great experience. I must admit that I was a bit hesitant about working with them after seeing some of the comments that have been posted on the Internet. I decided to take a chance and I flew from Charlotte to Manassas to inspect the vehicle. Before doing so I called and got the younger Masumi. I worked w/ him from Day 1 and he was great! I went on a test drive with no issues and he walked me through their entire process up through the day that I arrived at the dealership. He even explained to me about a small ding that was in the bumper, so everything was disclosed to me up front. I had a couple of options to choose from for financing and they made it easy. Also, since I had to fly into VA, I rented a car from the airport to get to their location. They even worked w/ me to return the rental that I had and got my new truck ready for my 6 hour drive back to Charlotte. Believe me, I've seen some of the negative comments that have been left by others and I am thankful that my experience was nothing of the sort. I took a chance and I'm glad that I did b/c I'm now enjoying my vehicle. The only negative comment I can say is that I wish that they were located closer to me LOL. More

My wife bought a 2005 Acura MDX from Perfect Auto. She was extremely pleased with the customer service and overall process at this dealership. We looked around for a while but did not find the car with in was extremely pleased with the customer service and overall process at this dealership. We looked around for a while but did not find the car with in our budget but when we got to Perfect Auto it was like everything just worked out perfectly. We test drove the car, everything worked, nice interior, and very clear exterior. The car was used but before they gave it to us it looked very clean and almost looked new. The car was priced right and we were able to afford it. Thanks to everyone at Perfect Auto my wife is very happy and we as a family are enjoying the MDX. We will surely visit Perfect Auto when we buy our next car. More

I bought a used car from perfect auto and I recommend it to everyone in need of a good car for less money. Perfect Auto has good cars and experienced sales team like James Jamshaid. I am pleased with their to everyone in need of a good car for less money. Perfect Auto has good cars and experienced sales team like James Jamshaid. I am pleased with their honesty and service. James helped me find the car I wanted and financed my car with the best rate that I wanted. He was incredibly friendly and didn't try to haggle me into a vehicle I didn't want. He was straight to the point asking me what I could afford and helped me get the vehicle I needed quickly. He was also fun to test drive my new truck with as well. Therefore I would definitely recommend him to friends and family. More

I bought two used cars from Perfect Auto (99 BMW 328i and 2007 Audi A3) within past 4 year period and was very pleased with their service and price. Sure they don't provide any warranty on the car like CarM 2007 Audi A3) within past 4 year period and was very pleased with their service and price. Sure they don't provide any warranty on the car like CarMax but you get a great price instead. Personally, I don't think it's worth paying extra $$ to get a warranty from CarMax or other dealerships. Instead, I rather save that money and buy an extended warranty from a 3rd party which is a lot cheaper. More