My Review Of Performance Honda:
Jennifer Gladwell....100% customer satisfaction....friendly, helpful, knowledgeable....Now for the problems...I love the internet and everything Jenny did was top notch, but there were a few problems that had nothing to do with her. We met with finance guy and he was very impersonable, just kind of like sign the papers and lets go. He had the interest rate wrong, being finance guy should know the current offers out there, I did and I don't work there...he had us at 1.9 instead of 0.9, he had to reprint that form....Second he wrote out odometer statement as 166 and when jenny was showing us how to work blue tooth I noticed the mileage was 54, so went back in and he was standing watching Bengals game, explained to him and we walked to his door where I stood behind him for a good 2-3 minutes while he watched bengals game from his door. He pulled the paper that someone had wrote the mileage for him and it said 54 and not 166. he never offered an apology and just said we have to redo a few of these sheets so your wife will need to come back in. we now were able to go out with Jenny and she put our tags on and we were on our way. Next we wanted a remote start (Honda genuine part) paid for it and then received a call today that we were unable to get because would not work on our car, I do not hold jenny responsible for this but someone should have checked this out or let employees know that this wont work before charging me. Jenny was on top of it and ended up getting me the rear cargo cover for the difference from honda remote start to aftermarket. Something else about Raus, I have purchased 5 new cars in my lifetime and have never been asked why I chose not to buy extended svc plan. I really paid for it anyways and I could have gotten it online for 119.00 at genuine Honda accessories website, but I went ahead and said ok. Last thing is Jenny set up svc apt for Tuesday and arranged rental car for remote start to be put on, when wife arrived rental company had no knowledge and wife once again had to wait around while they figure something out, they did find the paperwork Jenny had provided. I did not go back to Kings because of poor customer svc, and now wondering if have made the right decision with Performance, and I understand they are a sister dealership. Not asking for special treatment but just want prompt and efficient service. Feel free to contact me at 513 305-4486 for any further correspondence. I give Jenny a 100% but all other aspects around a 50% so far. Thanks Ryan Lindsey
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