Performance Honda - Service Center

Horrifying encounter with Performance Honda!!! In June 2014, my 2004 Accord developed the following issues: 1) check engine light and 2) sometimes the engine won’t stop after the key turned to off In June 2014, my 2004 Accord developed the following issues: 1) check engine light and 2) sometimes the engine won’t stop after the key turned to off position. So I called Performance Honda and told the service department my problem. I was told to bring the car in and they can fix it. So I drove the car to Performance Honda and expecting the issues to be taken care soon. On 7/13/15, I went to Performance Honda to pick up the car after being told it has been fixed. I paid my bill, $558.79, and drove away. However, before I got home, the check engine light came on, so I turned back to the dealer and was told to leave the car there. On 7/16/15, I went to Performance Honda again to pick up the car after being told it has been fixed the second time. I paid my bill, $363.36, and drove away. On my way home, it happened again. The check engine light came on. Instead of turning back to the dealer directly, I stopped at a parking lot to see if the turn-off issue was resolved. To my surprise, the engine would not stop after I turn the key to the “off” position. At this point, I realized that nothing has been fixed after I paid them almost $1,000. The third time to pick up the car was on 8/29/15. Again, after I being told it has been fixed, I can stop by and pick it up. After being told twice that the car was fixed, it actually had not been fixed. So I decided to check it out before I take it. I asked the billing clerk to take a look the car before I pay it. She brought out a manager, Josh. Josh told me that I would not be allowed to see the car until I pay the bill, $1,396.41. Out of options, I told him that I will pay the bill now, but if the car is not fixed, I want to make sure the payment will be refunded. He agreed. So I paid $1,396.41, and he brought the car out. I opened the door and saw some parts lying on the floor. I asked him about the parts, he cannot tell me why they are on the floor. Meanwhile, He asked me to unlock the passage side door, so he can get in. Then I realized that the electronic door lock is not working. After all these issues, he agreed to refund the payment and I will have to leave the car there the third time. Please notice that this time I did not even drive the car, not even attempt to start it. Here is what happens in between the second and third attempt to take the car home. First, I was told that the on-board computer, ECU, may be the issue. I should have it replaced. Considering the age of the car, I was told to get a used one. I searched online and bought one. After that being replaced, the issue was unresolved. Then I was told it could be the fuse box, see if you can found a used one. Again I searched online and bought a fuse box, after that was replaced, the issue was still unresolved. The third time I was told, it must be the wiring, can you get some wires? They give me the parts #s and again I bought the wires online, some used, some new. After all the wires being installed, they called and told me that the car has been fixed. Now you know what happened on 8/29/2016. Please be aware that I paid the ECU, fuse box and all the wires out of my pocket: they totaled close to $1,000. Couple weeks after the third time the car has not be fixed, the dealer called me again with good news: the car has been fixed and I can stop by and pick it up. So I made the trip to the dealer. This time they did gave me the key, so I can test drive it. It is this time I first noticed the following: 1) there are still Honda parts lying on the front seat and the floor, 2) when I opened the glove compartment, it fell on the floor, clearly, the mechanism has been broken, 3) the driver side leather trim is full of oily finger prints, and 4) most noticeably that the steering wheel is out of alignment, so the car leans to the right, when you hold the wheel straight. This is the first time that I ever had this issue on this car or any car I ever had. So, I took the car back and left at the dealer. Few days later, I was called again with the same story: that the car is fixed and I need to pick it up. This time I asked a master mechanic to go with me, but Dan, the Service Manager, volunteered to seat with me for a test drive. I should him how bad the steering was and we switch place and he drove the car. Clearly the issue has not been resolved, so I left the car at Performance Honda. This happened two more times. He started to tell me who knows what happened to it and eve has the guts to question me the condition of the car when I brought it to the shop. It is worth noting that after the first two attempts to pick up the car, every time when the dealer called me to pick it up, I always tell them to make sure the car has been tested and issue has been resolved. You guessed, they will tell me, yes, we tested, no problem. After the last time I tested the car, the issue has not been resolved, Dan started to threaten me that if I do not pick it up soon, he will fill a lost title claim and take over the car. This time, I called the General Manager, Matt and only found out that he is with his service manager and they will file lost title and take over car. More

Very disappointed -see TSB #12-072 We have owned 10 Honda's (1) CRX (2) Civics (1) Prelude (2) Accords (2) CR-V's as well as, (2) Acura's. This one will be our last. Performance Honda We have owned 10 Honda's (1) CRX (2) Civics (1) Prelude (2) Accords (2) CR-V's as well as, (2) Acura's. This one will be our last. Performance Honda was aware of TSB #12-072 and did not disclose this to us during our routine maintenance, nor did they send us the letter as the bulletin states that they do. When we questioned them, the service tech stated that they do not have to disclose the service bulletins. Our car in now out of warranty. Our A/C started blowing hot air. Problem is related to TSB 12-072. We had taken it to Performance Honda in the past because the A/C wasn't getting cold. They conveniently do not have this documented in our service records. They now want several hundred's of dollars to repair our Honda. We will be taking our Honda somewhere else for repair, unfortunately at our expense. This will be our last Honda purchase. More

Parts keep ending up broken after service appointments I have a Honda Accord 2005. I recently brought it in for brake caliper and rotor repair and a couple of times for air bag replacements but when the j I have a Honda Accord 2005. I recently brought it in for brake caliper and rotor repair and a couple of times for air bag replacements but when the job(s) were finished, the service advisor told me that my sway bar was "broken" and that my throttle body assembly (controls the cruise control) was also mysteriously cut. Both parts are expensive parts since they are unique to the Honda. I wonder if this is how the dealership keeps people coming back for service, breaking expensive parts so that there is a constant cash flow through the parts & service departments? Maybe the service advisors don't do this explicitly, but I have been in several dealerships where the mechanics destroy parts so that they can keep their jobs. This needs to be investigated. More

lobg time customer treated horribly This Honda dealership is horrible for service. I used to take my car there for all my service but never again. I called and scheduled an appt for 8:30 This Honda dealership is horrible for service. I used to take my car there for all my service but never again. I called and scheduled an appt for 8:30. I dropped the car off and at 1:30 When I called to check they still hadnt even looked at it. Not even 20 minutes later they call me back and tell me it's ready to go. They did absolutely no work to my car, couldn't have even looked at it for more than 15 minutes and still proceded to charge me 55 dollars for their techs time. If that's how they want to treat longtime customers I have no problem going elsewhere and I would recommend you did too. More

A long day at Performance I recently took my van to Performance Honda for the air bag recall and to get an oil change. I made my appointment and brought the car in on time. I w I recently took my van to Performance Honda for the air bag recall and to get an oil change. I made my appointment and brought the car in on time. I was told it would be an hour and 45 minutes to get done. This surprised me because it clearly states on the recall that it would be only 30 minutes for that and I hope that they could do an oil change in 30 minutes also. So I waited. After 2 hours I noticed my van was sitting in the row of finished cars. So I waited. After another 15 minutes I noticed a service man move my car so he could get another car behind mine out . Then he put my car back in line again. Well I saw enough, I went to the my service guy and asked him if my car was done. He said it was and he had to finish the paperwork. So I went back in and waited. He finally came in with the paperwork and didn't show me the paperwork and said something about my tires were bad or something. He then said have a good day and left. I know I was going to have a good day because I was finally leaving. More