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Performance Kings Honda - Service Center
Cincinnati, OH
70 Reviews
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70 Reviews of Performance Kings Honda - Service Center
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June 27, 2016
Electrical problem after lethal air bag replacment We have 2 hondas, both subject to the lethal air bag recall. The most recent a honda Fit. Taken in for the recall on a hot summer day, Friday June 2 We have 2 hondas, both subject to the lethal air bag recall. The most recent a honda Fit. Taken in for the recall on a hot summer day, Friday June 24, 2016. Returned at the end of the day and the cabin cooling fan would not operate in positions 1,2 or 3 but would in position #4. My wife complained of this to Ash Will (?) service manager, he said the work they did could not possible have caused the problem. My wife used the A/C in position 2 and 3 on her way to deliver the car. Funny thing with the engine off if you turn the fan to 1,2, and 3 the engine cooling fan comes on. (when I push the radio button will the airbag deploy or will the airbag not deploy when I need it). I called to day and spoke with Kevin...same result when my wife spoke to Ash Will (?). I asked to speak to the service manager and Kevin said he wasn't available and he could set up an appointment for me to speak with was not acceptable to me as we have been with out of our two hondas for the last several months, to be fair they did provide loaners. More
by Steve Daggitt
Employees Worked With
Ash Will, Kevin?
June 01, 2016
Poor Performance Honda Took my Accord in to get serviced for an SRS code (seat buckle) ... was told it was under warranty and would take about 90 minutes to replace. Called Took my Accord in to get serviced for an SRS code (seat buckle) ... was told it was under warranty and would take about 90 minutes to replace. Called for an appt with the info needed to have the parts ready ... dropped off my car. Got a call later that they didn't have the right parts and that the frame motor was broken by the technician ... would order the right parts but didn't know when they would arrive ... received a call that the parts were ordered and would be a couple of days. Now I'm needing a courtesy car for the extra days' delay. Finally got the right parts (hopefully) in and made the original repairs. A week later, I took the courtesy car in to pick up my car and asked a "manager" if they would pick up the cost of gas I needed to use in their courtesy car, but was given the old "pass the buck" ploy that he couldn't provide any compensation for their week's delay. Also, I told him politely that if nothing was done to recognize th inconvenience they put me through, that I would never do business there again (this is the 2nd time they have mismanaged my service), to which he curtly replied, "That's OK." Then when I went to get my keys there was a charge of $342, which I refused to pay, and they did honor my position on that matter. A very unpleasant and poorly managed service. More
by Joe
Employees Worked With
Keith Menchen (was as helpful as he could be) and Ash Wall
May 27, 2016
Only care about sales - not customer service. I have sometimes received 3 phone calls in the same day trying to buy my Honda Fit so that I can buy a new Honda. However, the customer service has be I have sometimes received 3 phone calls in the same day trying to buy my Honda Fit so that I can buy a new Honda. However, the customer service has been horrible. I recently contacted the service department to schedule an appointment to have the airbag fixed. I was told to drive out and a rental car would be available. When I drove out, I was told that there were no rental cars available and that I had to call first when enterprise rental was open. Two young attendants chastised me for not calling first. I DID CALL FIRST. So on the following Monday, I called the service department to make sure I could get a rental car and drop my car off. When I got out there they said that I needed to have someone with me because there was no room to park my car and I needed to drive the rental car and my honda back home. A month later the service department called to schedule my service. I needed to drop my car off the night before so that the next day I could drive the rental car back. When I arrived, I was again treated very poorly by two young attendants. My car already had been tagged with a number on the first visit. They would not listen or check to see that I had an appointment scheduled. They questioned me "Was I sure the airbag part had been ordered." I have also had the car out for servicing and they would not service anything unless the service lights were showing something needed to be done. I recently read the manual which stated the brake fluid needs to be completely changed every 3 years. The light has never come on in five years to indicate that. I will find someone else to service my car. Unless it is a recall I will not go back to this Honda dealer. I have had three Honda cars and will never buy another. More
by dj
Employees Worked With
I wish I would have written down employee names
January 18, 2016
Service department customer service is terrible! This dealership doesn't really care about your business, especially when they are doing warranty work! They had my car for over a month, trying to fig This dealership doesn't really care about your business, especially when they are doing warranty work! They had my car for over a month, trying to figure out what was wrong with my new car. When I finally picked up my car, some of the dash lights were not working. They insisted that those parts of my dash were not illuminated. We had to argue with them for over an hour, and they finally decided to check the fuses. They realized that whoever worked on my car removed a fuse and didn't replace it. Not one person even apologized or acknowledged that they were wrong.! I don't really understand how they stay in business when they treat customers that way! The service manager even stated at one point that we should go to another dealership if we weren't happy with them! More
by SuzyQ
Employees Worked With
Dean and Ash Mall
September 17, 2015
Bent wheel cover I bent the wheel cover on my 2014 Civic going through a car wash and immediately took it to Kings Honda for a replacement. As soon as I got to the fac I bent the wheel cover on my 2014 Civic going through a car wash and immediately took it to Kings Honda for a replacement. As soon as I got to the facility Ash Mall was there to greet me. He took me to the parts counter and got me a very good price on a new wheel cover. Upon inspecting the damage further, Ash discovered that he could fix it without charging me for the part or the service. I returned the wheel cover and was on my way in 10 minutes. This is the type of friendliness and attention to detail that will keep me a Kings Honda customer. More
by Bengal15
Employees Worked With
Ash Mall
July 19, 2015
Great Customer Service. They really helped me out!!! My 08 Honda Fit has only 60,000 miles. I had been servicing and taking care of the car regularly. So, when a transmission failure cost me $4,200.00 or My 08 Honda Fit has only 60,000 miles. I had been servicing and taking care of the car regularly. So, when a transmission failure cost me $4,200.00 or a $2,000 trade in value, I was at my wits end. A Honda car is supposed to run without such issues up to 200,000 miles, they say. it has great resell value, they say. A highly reliable car, with low maintenance they say. Unfortunately, my extended warranty had expired. Who thought a Honda car will require all costly warranties? Lauren Sellers at Performance Kings Honda was able to work with her managers and get me a great deal. Even though I had purchased the car in a different city, I had been regularly servicing at Performance Kings Honda for a year . Lauren Sellers got me a huge discount on the transmission change. What a life saver. My wife and I are still in disbelief. we now have a car with a new transmission and [ touch wood ] drives great. Thank you Lauren. More
by Raj
Employees Worked With
Lauren Sellers
May 21, 2015
Worst Service Ever. I will never go back Most folks write negative reviews after getting bad service, however im going to do the opposite. I attempted to get service after making an appointme Most folks write negative reviews after getting bad service, however im going to do the opposite. I attempted to get service after making an appointment for a express oil change. Made it two days in advanced as I wanted to be sure i could get it done during lunch. Made the appointment for 11:30, arrived at 11:20 and after waiting one hour i noticed my car was not even taken back yet. Not sure what they consider an express oil change, however after making an appointment to expedite my visit it did absolutely nothing. After 30 min i did ask them how much longer and they said i was next in line. Well after another 30 i confronted them again and was told i was next and but at this time i was fed up with waiting plus i had to get back to work. Overall this is a horrible place to get service. This was my second trip to the service department and this visit was to fulfill a free oil change which was given to me after bad service the first time. I would rather pay full price for a oil change at another dealership versus waste my time going back here. More
by logan.mullins
Employees Worked With
Service team not listed
March 25, 2015
Phenomenal customer service! Bob Mollsr really made me feel comfortable when I was there making the decision to repair my car. The expensive repair felt very worth it and satisfyi Bob Mollsr really made me feel comfortable when I was there making the decision to repair my car. The expensive repair felt very worth it and satisfying when you have a sales man that great! Thank you Bob, and kings honda More
by Palugasm
Employees Worked With
Bob Moller
January 19, 2015
They don't care if you EVER come back!! In my most recent 2 visits to the Kings Honda service department I have been extremely dissatisfied with the service I received, and they don't care a In my most recent 2 visits to the Kings Honda service department I have been extremely dissatisfied with the service I received, and they don't care at all! My first visit was a rather complicated process (a potential recall issue) and I asked to speak with the Service Manager, Ash Mall, to explain why I felt that my service was poor. I called him three times without a returned phone call. I would have never gone back to the dealership if it wasn’t for a new issue that mysteriously popped up after they had my car in their shop. So, I brought the car back in to ask about this new problem. They didn’t even care to listen to what I was trying to explain to them. They spent about a whole 15 minutes looking the car over to conclude that there was no issue at all. But still, no returned phone call from the Service Manager. When I returned to pick up my car I asked to speak with Ash Mall. I was taken into his office with my boyfriend and the Service Scheduler with whom I was working with. Ash barely let me get a word out. The conversation pretty much went like this: “Your car is working as it’s supposed to, according to the Owner’s Manual”, “You need to take ownership of your vehicle and stop blaming everyone else”, “I don’t want to hear any more about the recall issue, I’m done with it”, “If you have a problem with me, take it up with Corporate Honda”… so on and so on. He told me that I had only been there once previously (about a year prior when I came in for an oil change), and that he didn’t really mind if I didn’t come back ever again. He said I was welcome to take my car elsewhere. When we left the office, the Service Scheduler told me that she couldn’t believe that he spoke to me that way and that she was sorry. Pretty pathetic if you ask me – your own employees can see that you are out of line! I have left 2 messages with Bob, the GM. The phone calls have NOT been returned. I have complained to Corporate Honda, but they told me that dealerships are independently owned and that all they can do is take record of my complaint. How in the world could this service department possibly be “award winning”?! They clearly don’t care enough to even show respect to their customers. I guess if you have a complaint, you aren’t worth their time. I will never, ever go back again! More
by pennylane999
Employees Worked With
Ash Mall, Bob Brewster
January 09, 2015
Excellent service throughout I came in for service, and left with a new car. The sales representative was very helpful, and willing to work the best way possible so the outcome wa I came in for service, and left with a new car. The sales representative was very helpful, and willing to work the best way possible so the outcome was a win-win for both parties. The sales manager was also very accommodating (and glad to see he's gone up since 3 years ago when he was my sales representative). Overall King Honda feels like a big family, one I am glad to be a part of. More
by EGUEMEZ
Employees Worked With
Todd Loux
