Natalie Weaver does not know her product. She did not know the differences between models, how to operate the settings of the car and she told me I would not have to pay a registration fee because I was transferring plates.
Save yourself the aggravation and deal with someone else.
"Inexperienced, Smug, and Condescending"
I am new to the Cincinnati area so I don't know one dealer from the next. I buy a new car every three years or so and operate my own company in the area. I looked at this dealership's rating and saw some concerning comments but thought they may be isolated cases or trouble-maker customers. I have decided I was wrong about that. I am certainly not a trouble-maker customer and I had a terrible experience with this dealership. Started on the internet and received response from Melissa Bailey. She seemed inexperienced (was not listeed on the website) but got a good price. Trouble is that they had no inventory and had to get a car from another lot. Required a $500 deposit to do this although we had no documents reflecting the terms of this "deposit". Finally agreed to the questionable "deposit" but requested they sign a note saying the funds were fully refundable if we could not come to an agreement. This is when Melissa gave me over to John DeLuca. He is the reason for the "smug" and "condescending" parts of the review title. He said I would get my "deposit" back if we could not get a deal done but would not sign my document. Said, "I'm not going to pocket your money". Claimed only their corporate attorney could sign such a note (even though it said the same thing both he and Melissa said to me on the phone). So they are willing to say just about anything but don't dare ask them to stand behind their words. DeLuca then said, "Go ahead and try to find a deal as good as this one somewhere else". Wow! Does that make you want to do business here? Not me. All of us decide everyday how/where and on what to spend our hard-earned money. I will gladly spend my car dollars somewhere else this time and every other time. In this case, I had two other offers already and both agreed to match the offer from these guys. And they had plenty of inventory already so no car-transfer deposit needed. Wow! Unbelievable. Good luck if you decide to work with these guys.
They fixed what I needed fixed on my may car and I even got a loaner. They did a good job on getting my car back to me in a timely manner.