Perry Subaru

Well Run, polite and professional What a pleasure working with this dealership, really really well run. I was told its family owned which makes sense because I felt like family while What a pleasure working with this dealership, really really well run. I was told its family owned which makes sense because I felt like family while I was there. My questions were answered, the price was in line with what I researched and they treated me with respect. Go here, buy here! More

Worst Subaru Service Team in Hampton Roads! This was hands down the WORST experience I've ever had at a dealership! I came in with a fairly serious transmission related check engine light. T This was hands down the WORST experience I've ever had at a dealership! I came in with a fairly serious transmission related check engine light. The Service Advisors never asked about whether I had alternative transportation after leaving my Outback in their care, never called when they said they would AND acted annoyed when I had the audacity to call in and ask for an update. It took 3 days for a diagnosis, an unnecessary transmission fluid drain and replace, and a $7500 estimate on a full transmission replacement that also wasn't needed. Before presenting the estimate, the Service Advisor asked me "how much do you love your car?" Seriously?! Turns out, when performing a recall on my windshield wipers, they broke a few parts and never told me; only noticed when they printed the repair order and I saw they used additional parts. To top it off, when I picked up my Outback to take it to a dealer that actually cares about their customers, the Technician who "worked" on my car asked for my keys so he could look for a wrench that he left in my engine. You guys have some serious work to do. This is the type of customer experience that gives dealerships a bad reputation. More

Rude, very unprofessional service. My car is being repaired here by the insurance company, the service manager lied to me then told the insurance company something different. Very unpr My car is being repaired here by the insurance company, the service manager lied to me then told the insurance company something different. Very unprofessional and shady they have had my car for a month and it was supposed to be ready 2 weeks ago. I call and ask about and even show up and every time there rude to me. Now they won't even answer my calls do not go here. More

In the middle of the sale of a new 2012 Subaru, I had to step out of the dealership for one hour. When I returned they had sold the car to another buyer. They made no attempt to contact me or even offer t step out of the dealership for one hour. When I returned they had sold the car to another buyer. They made no attempt to contact me or even offer to hold the car with a deposit. I was using a military buying service that uses pre-negociated prices, so it appeared to me that they were very eager to sell the car to another buyer that was going to pay a higher price. Stay away from Perry Subaru in Norfolk, VA. More