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Peterson Chrysler Jeep Dodge

Lumberton, NC

4.5
581 Reviews

4395 Fayetteville Rd

Lumberton, NC

28358

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581 Reviews of Peterson Chrysler Jeep Dodge

May 18, 2024

I keep taking my car back for the same thing. And it continues to happened after I leave the dealership. More

by jyounes82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Pittman, Tony Blackmon
May 22, 2024 -

Peterson Chrysler Jeep Dodge responded

I'm sorry to see that you're having recurring issues with your car. This is not the experience we aim for and would like to look into this further. Could you please reach out directly so we can discuss what's been happening? Thank you, Tony Blackmon - General Manager - (910) 812-1851

May 18, 2024

Wait time for 2 tire front end alignment 2. 5 hours too long. Need to start a loaner program More

by bs6535744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
May 20, 2024 -

Peterson Chrysler Jeep Dodge responded

We appreciate your feedback and hope to have the opportunity to improve your experience with us next time. Thank you for choosing Peterson Chrysler Jeep Dodge Ram!

May 18, 2024

The staff was super friendly but we were not given any instructions or accommodation on where to go while I waited on the service. Me and my guest literally walked around outside in the hot sun for our wa More

by Nawalker36
Recommend Dealer
No
Employees Worked With
Olivia
May 22, 2024 -

Peterson Chrysler Jeep Dodge responded

I'm sorry to hear about your experience. We strive for top-notch customer service and it sounds like we missed the mark during your visit, especially in terms of communication and accommodating a place to wait. I'd appreciate the opportunity to discuss this further with you so that we can improve our services moving forward. Please reach out at your earliest convenience - Thank you, Tony Blackmon - General Manager - (910) 812-1851

May 16, 2024

Everyone was very polite and helpful. Made you feel like part of the family. They explained what was done. More

by dmills6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman, Tony Blackmon
May 16, 2024 -

Peterson Chrysler Jeep Dodge responded

We're so glad to know you felt like part of the family at Peterson Chrysler Jeep Dodge Ram! Our team is always here to provide a helpful and friendly experience. Thanks for sharing your feedback with us!

May 15, 2024

The sales staff was great and worked with me to get the price and monthly payments to a level I was comfortable with. More

by KELLYROSSER1961
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Bryant
May 15, 2024 -

Peterson Chrysler Jeep Dodge responded

We're glad to know our sales team at Peterson Chrysler Jeep Dodge Ram was able to assist you in finding a comfortable price and payment plan. Thanks for the positive review!

May 15, 2024

They are very professional and polite. I have been to their establishment several times now and they are my favorite place to go for service! More

by ashleycottrell92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman, Tony Blackmon
May 16, 2024 -

Peterson Chrysler Jeep Dodge responded

Ashley, we're delighted to be your go-to place for service at Peterson Chrysler Jeep Dodge Ram. Thanks so much for the kind words and continued support!

May 14, 2024

Very nice and responsive to each of my needs. Highly recommend this dealership to anyone interested in a new or used car. More

by ALEXANDERMCGIRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman, Tony Blackmon
May 15, 2024 -

Peterson Chrysler Jeep Dodge responded

Alexander, we appreciate your recommendation and are glad to know our team at Peterson Chrysler Jeep Dodge Ram was able to meet your needs. Thanks for the positive review!

May 13, 2024

They get me in when I call for an appointment . One lady knows how to handle my feet vehicle as far as entering the information. An receptionist always greet us and say would you like a cup or a bo More

by PAM.SMITH14
Recommend Dealer
Yes
Employees Worked With
Mike Pittman, Tony Blackmon
May 13, 2024 -

Peterson Chrysler Jeep Dodge responded

Pam, we're glad to know you've had positive experiences with our team at Peterson Chrysler Jeep Dodge Ram. It's great that the receptionist and other staff members have been able to assist you effectively. Thanks for sharing your feedback!

May 12, 2024

Everyone was very nice and respectful and that's the kind of business I like More

by EQUATEREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman, Tony Blackmon
May 13, 2024 -

Peterson Chrysler Jeep Dodge responded

The team at Peterson Chrysler Jeep Dodge Ram loves seeing great reviews! Thank you for this amazing feedback!

May 12, 2024

Great Experience! The entire staff was amazing. Jason Rollins did a great job showing the vehicles and explaining each in detail. His professionalism and knowledge sea More

by MICHAEL.HOLCOMB6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Rollins
May 13, 2024 -

Peterson Chrysler Jeep Dodge responded

Michael, we're so glad to know you had a great experience with Jason and the rest of our team at Peterson Chrysler Jeep Dodge Ram. Enjoy your new Toyota Camry!

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